Amazon Kunden-FAQ

There is a link to the most up-to-date contact information right here on this page that you are viewing.

To get a free shipping label for a return, go to Your Orders, select the item, and choose the reason for return. If the item is eligible for free return, a prepaid shipping label will be provided.

If you have sent a defective item to Amazon.de Repair Services, Amazon will process your return after it is received at the fulfillment center. If the return is accepted, you'll receive an email notification and a refund will be issued to your original payment method. If the item can be repaired, Amazon will send the repaired item back to you. Typically, returns are processed within 2-3 business days after they arrive at the Amazon repair center. If you don't receive any updates after more than a week, there is a link to the contact information right here on the page you are viewing to reach out to Amazon.de for further assistance.

Yes, you can use your existing Amazon account for Amazon Local. Your login details would remain the same for both. Please note though that Amazon Local is no longer operating as a separate entity, its deals have been moved over to Amazon's main site to streamline operations. Therefore, all Amazon Local deals are now available on Amazon.com so you can use your normal Amazon account to access these deals.

To forward an Amazon package you've received in error, you should contact Amazon's customer service directly. However, if you'd like to do it yourself, you'll need to arrange this through a courier or postal service. Remember, this may come with additional costs. It is important to know that Amazon takes privacy and data security seriously, and it's officially recommended to get in touch with Amazon if you've received a package addressed to someone else. Let Amazon guide you on the best next steps to respect privacy and the handling of the error.