Amazon Phone Number
Call Amazon customer service faster with GetHuman
Customer service
- Calls Amazon's Customer Service department
- The average hold time is 1m
- The current wait is approximately 2m
- Hours are 24 hours, 7 days
- The best time to call is 8:30am
- Beliebte Probleme für dieses Callcenter: Rückgabe einer Bestellung, fehlende Lieferung, Erstattung einer Bestellung, Anfechtung einer Gebühr und Anmeldung nicht möglich.
- Reach a live Amazon agent: Drücken oder sagen Sie nichts ODER drücken Sie 0
- What you hear when you call: Lassen Sie uns Ihr Konto verifizieren. Wenn ich Ihnen eine SMS senden kann, um Ihr Konto zu bestätigen, sagen Sie „Ja“.
Calling Amazon Customer Care at 888-280-4331
Most people call Amazon's 888-280-4331 customer support number to troubleshoot order delivery issues such as delayed deliveries, missing packages, or broken/damaged items. As soon as you call, you're greeted with an automated recording that requires account verification. Amazon sends you a text message to proceed with verifying your account and you'll have to reply to their text with the word 'yes.' This allows Amazon's support team to access your orders.
After this verification, you'll be asked to say exactly what you need help with, and you're not given a menu of options unless you specifically ask for that. Since I was waiting for a delayed delivery, I said the words 'package delivery' to receive assistance.
The automated system instructed me to say which order I needed help with, so I replied with one item in my order, which actually contains a few different things. The system confirmed that I needed delivery help with this item and placed me on a brief hold to connect me with a customer service rep. In less than five minutes, I was transferred to someone who asked how they could help me.
After explaining my dilemma with a delayed delivery, the rep accessed my account to try to discover the cause of the delay. Apparently, my order was stuck somewhere and had not even shipped yet, though it was supposed to have already arrived. Unfortunately, the rep could not understand or explain why my order was not moving through the system. He said he could resolve the situation by placing my order on the priority list for shipment within 24-48 hours and refund me a portion of my payment.
However, my online account still wouldn't provide tracking details or show that my order was in the queue, so I asked when this would be updated. As helpful as he tried to be, the rep didn't have an answer for this and transferred me to his supervisor for more assistance.
After a brief hold, an Amazon supervisor got on the phone and profusely apologized for the mishap. He explained that once my order ships, all online details will be updated on my account. In addition, he offered to give me a $25 gift card to make amends for their mistake. I agreed to this and thanked him for helping, even though I was a bit frustrated that no one seemed to know where my order was.
After waiting a few more minutes, the rep confirmed that my order would be prioritized for 24-hour shipping and gave me a reference number for verification purposes. He also added that a faster way to access customer service is via Amazon's website, where you can virtually chat with associates directly from your phone or computer. I'm glad he shared that, as I plan to follow up via web in the next day or two to check on my order. Whether you call or check online, I think Amazon does a decent job assisting customers.
Reasons customers like you called recently
Amazon Customer Phone Number 888-280-4331 - Stats
Amazon's Best Toll-Free/800 Customer Phone Number
Dies ist die beste Telefonnummer von Amazon, die aktuelle Wartezeit in Echtzeit und Tools zum Überspringen dieser Telefonleitungen, um direkt zu einem Amazon Agenten zu gelangen. Diese Telefonnummer ist die beste Telefonnummer von Amazon, da 1,820,712 Kunden wie Sie diese Kontaktinformationen in den letzten 18 Monaten verwendet und uns Feedback gegeben haben. Häufige Probleme, die von der Kundenbetreuungseinheit behoben werden, die Anrufe an 888-280-4331 beantwortet, sind Return an Order, Missing Delivery, Refund an Order, Dispute a Charge, Can't Login und andere Kundendienstprobleme. Das Amazon Call Center, in das Sie anrufen, hat Mitarbeiter von Arizona, Washington, North Carolina, India und ist laut Kunden 24 hours, 7 days geöffnet. Insgesamt hat Amazon eine 1 Telefonnummer. Es ist nicht immer klar, wie man am besten mit Amazon Vertretern sprechen kann. Deshalb haben wir begonnen, diese Informationen aus Vorschlägen der Kundengemeinschaft zusammenzustellen. Bitte teilen Sie uns weiterhin Ihre Erfahrungen mit, damit wir diese kostenlose Ressource weiter verbessern können.
What is GetHuman's Relationship to Amazon?
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Amazon. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.