Verizon Wireless Phone Number

Calling Verizon Wireless customer service faster by GetHuman

800-922-0204
Customer service
Current Wait: 21 min (14m avg)
Hours: Mon-Fri 7am-11pm, Sat-Sun 8am-9pm local time; best time to call: 8:15am
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Get to a live person fastest: Warten Sie, bis die automatische Sprachausgabe beginnt, und drücken Sie dann durch die Anforderungen (4) für Kontoinformationen Null. Sie müssen die Kontoinformationen überprüfen, sobald Sie einen Vertreter in der Leitung haben.
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Reasons customers like you called recently

My name is David Terkelsen. I was a Verizon customer for many years, but recently swit...
Iphone*. Need to update my billing information on my Visa card.
Existing Verizon customer wanting to Purchase new iphone **
Need to speak with agent bout my bill
I will like to change my package to get more data
It appears I have * billing dates normally **th of month however I just received a mes...
billing issue. I set up autopay
Phone carrier questions
My phone bill is high i want to k ow whats making it high and how to lower it
New apple ** pro. Drops calls constantly and calls on it’s on. Continually buffers
I want to find out upgrade eligilbility for one of my phones
I need to process a insurance claim with a cracked screen and the wrong IMEI number is...
Need to pay my bill, need help. Thank you
Need to notify of payment sent to avoid disruption in service!!!
I cancelled two phone lines (********** & **********) about a week ago, and just got ch...
See more recent reasons for calling

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How to call Verizon Wireless

Our Editor's Notes on Verizon Wireless's Phone-Based Customer Care

Verizon Wireless is a well-known wireless telecommunications company. With 118.7 million subscribers, Verizon ranks second within the industry in the United States. Because of its sheer number of customers, the company fields a lot of inquiries at its call centers.

If you are looking for ways to effectively connect with Verizon wireless by phone, here are some suggestions:

Why do Verizon Wireless Users Call Customer Service?

People call Verizon Wireless for a number of reasons, including:

  • Starting new wireless service
  • Changing or canceling service
  • Getting technical support with service or devices
  • Purchasing and upgrading devices
  • Selecting different service plans
  • Answering billing questions, managing payment arrangements, and investigating charges
  • Assistance with phone or identity theft issues

Verizon Wireless Call Center Hours

Verizon Wireless phone representatives are available Monday through Friday from 7 am to 9 pm local time. Weekend customer support by phone is available Saturday and Sunday from 8 am to 9 pm local time.

Connecting with Verizon Wireless by Phone

Verizon Wireless maintains separate phone customer support services for prepaid, postpaid and business customers, so it is important that you call the right number to ensure speedy service.

If you are calling from a Verizon Wireless device, you can dial 611 from your phone to reach customer service. You can also call directly through Verizon's app: No need to dial any numbers.

Verizon also allows its customers to schedule customer service call-backs, allowing you to avoid being placed on hold.

How do Customers Feel About Verizon Customer Service?

In general, Verizon Wireless customers seem to be satisfied with the company's phone-based customer service. There are, of course, some exceptions, but overall, consumer feelings about Verizon are positive.

Situations involving customer dissatisfaction generally include poor communication between different agents: Different customer service representatives may provide contradictory information to consumers, causing frustration and confusion.

Another area of dissatisfaction happens when an agent promises a refund that doesn't materialize.

Verizon Wireless Customer Service Cases in the Media

One customer service case that got media attention involved a large phone bill for a long-distance call made from a Verizon Wireless phone. The customer claimed that she didn't make the call. Eventually, and with third-party intervention, the case was cleared up and Verizon agreed to a refund. Unfortunately, it took additional interventions for the refund to be issued.

What Kind of Issues Can I Resolve with Verizon Wireless by Phone?

Most consumer issues can be efficiently resolved during a phone call to Verizon Wireless customer care, including technical support, billing questions, service changes, and equipment purchases.

What Can't Be Resolved by Phone?

A mobile device, such as a cell phone, that is malfunctioning or damaged will need to be taken to a store or mailed back to the company for replacement or repair.

Another thing to consider is that some remote diagnostics tests are best performed on a phone that isn't being used for the customer service call. If a Verizon Wireless customer doesn't have access to a landline or other mobile phone, it may be easier to use a computer or tablet to contact Verizon via live chat and then work with the representative to test the mobile device.

What Can I Do if My Call to Verizon Wireless Customer Support Isn't Successful?

While Verizon Wireless offers comprehensive, phone-based customer support, there are still situations in which a caller might not be able to get his or her concern resolved.

If you find yourself feeling upset, confused or frustrated as you hang up the phone with Verizon Wireless, take a deep breath and consider next steps. Before re-contacting Verizon, try writing down your situation along with a description of what happened during your phone call to customer support.

Next, write down what you would like to happen as a result of talking with Verizon. Having these details down in writing can help you stay focused and explain your situation more thoroughly during your next contact with customer service.

Call Again

Customer service representatives have different personalities, training and experience levels. If your first call to Verizon Wireless didn't work out to your satisfaction, call again. A different agent may be able to provide you with information that you didn't have before or could take a new approach to your concerns.

Text-Based Communication

Some issues are more easily resolved in writing, rather than verbal communication. In addition, many consumers benefit from having a transcript of a conversation with customer service as this can be used to document promises made by a company representative.

Verizon Wireless offers many different ways of getting in touch. Live Chat is an option: The service is available through both Verizon Wireless's website as well as its smartphone app.

Another possibility is contacting Verizon Wireless through its social media accounts. Like many major companies, Verizon has a staff of social media specialists who can quickly look into your issues and propose a resolution.

Finally, Verizon also has a community message board on its site. In addition to getting input from fellow customers, Verizon reps monitor the board and can provide assistance.

Customer Number 800-922-0204 - by the Numbers

Telefonnummer zum Wählen800-922-0204
Rückruf möglichJA
Anruf von einer realen Person entgegengenommenJA
Abteilung, die Sie anrufenKundendienst
Callcenter-ÖffnungszeitenMo-Fr 7-23 Uhr, Sa-So 8-21 Uhr Ortszeit
Beste Zeit zum Wählen8:15 Uhr
Navigieren Sie durch das Telefonlabyrinth zu einem MenschenWarten Sie, bis die automatische Sprachausgabe beginnt, und drücken Sie dann durch die Anforderungen (4) für Kontoinformationen Null. Sie müssen die Kontoinformationen überprüfen, sobald Sie einen Vertreter in der Leitung haben.
Durchschnittliche Wartezeit
Aktuelle Wartezeit21
Rang (unter den Telefonnummern)1
Rang (insgesamt)1
Alternative MethodenTelefon, Chat, Web, Facebook, Twitter
Qualität der Kommunikation58%
Qualität der Hilfe75%
Kundenstimmen2,271
Informationen zuletzt aktualisiertSat Oct 24 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

Verizon Wireless's Best Toll-Free/800 Customer Phone Number

Dies ist die beste Telefonnummer von Verizon Wireless, die aktuelle Wartezeit in Echtzeit und Tools zum Überspringen dieser Telefonleitungen, um direkt zu einem Verizon Wireless Agenten zu gelangen. Diese Telefonnummer ist die beste Telefonnummer von Verizon Wireless, da 179,604 Kunden wie Sie diese Kontaktinformationen in den letzten 18 Monaten verwendet und uns Feedback gegeben haben. Häufige Probleme, die von der Kundenbetreuungseinheit behoben werden, die Anrufe an 800-922-0204 beantwortet, sind Cancel or Change Account, Device Support, Account Access, Dispute a Charge, Lost or Broken Phone und andere Kundendienstprobleme. Das Verizon Wireless Call Center, in das Sie anrufen, hat Mitarbeiter von New York, New Jersey, Georgia, India und ist laut Kunden Mon-Fri 7am-11pm, Sat-Sun 8am-9pm local time geöffnet. Insgesamt hat Verizon Wireless 7 Telefonnummern. Es ist nicht immer klar, wie man am besten mit Verizon Wireless Vertretern sprechen kann. Deshalb haben wir begonnen, diese Informationen aus Vorschlägen der Kundengemeinschaft zusammenzustellen. Bitte teilen Sie uns weiterhin Ihre Erfahrungen mit, damit wir diese kostenlose Ressource weiter verbessern können.

Contacting Verizon Wireless - by phone or otherwise

Während 800-922-0204 die beste gebührenfreie Nummer von Verizon Wireless ist, gibt es insgesamt 12 Möglichkeiten, mit ihnen in Kontakt zu treten. Der nächstbeste Weg, um mit dem Kundensupport-Team zu sprechen, besteht laut anderen Verizon Wireless Kunden darin, die 888-910-4366 Telefonnummer der neue Kunden Abteilung anzurufen. Neben dem Anruf ist die nächste bevorzugte Option für Kunden, die Hilfe suchen, über 888-910-4366 für neue Kunden. Wenn Sie der Meinung sind, dass diese Informationen ungenau sind oder andere Möglichkeiten zur Kontaktaufnahme mit Verizon Wireless kennen, teilen Sie uns dies bitte mit, damit wir sie mit anderen Kunden teilen können. And you can click here if you want to compare all the contact information we've gathered for Verizon Wireless.

What is GetHuman's Relationship to Verizon Wireless?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Verizon Wireless. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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