Sprint Phone Number

Calling Sprint customer service faster by GetHuman

888-211-4727
Customer service
Current Wait: 51 min (43m avg)
Hours: Mon-Fri 9am-5pm CST; best time to call: 10:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Drücken Sie jedes Mal 0 #, wenn Sie nach einer Kontonummer gefragt werden, dann 4, dann 0 #, 0 #, dann 5, dann 0, 0, 0

Reasons customers like you called recently

On my email I got a message says: sprint content purchaced*** days with ongoing charge...
I broke my phone so I can get my account number so I can phone so I need Sprint to give...
I need my account number I broke the screen on my phone so I need my account number to...
I wish to be able to login smoothly without problems
Trying to dispute a collection
Dear US Sprint,*Sorry for my English. I from Ukraine.*I need your HELP. I have a probl...
I cancelled service with Sprint months ago and still have not received pkg to return ph...
Swap phone on my line to another phone
PHONE UNLOCKED*IMEI ***************
I have a question about my bill
Upgrade authorization on line on my account
Our service isn't working well, we can't receive calls and calls out time out or go str...
No need for protection plan on Samsung a** phone was lost
A sprint bill was drafted from my account and I don't have service with sprint. It was...
I am trying to switch my SIM card from my I phone * to a new I phone ** which it’s carr...
See more recent reasons for calling

Help me with my issue

How to call Sprint

Our Editor's Notes on Sprint's Phone-Based Customer Care

Sprint provides telephone and Internet services to over 54 million customers. As you might expect, Sprint offers multiple customer service options, including phone-based support.

Why Do People Call Sprint?

People call Sprint for a range of reasons, including:

  • Setting up a new account
  • Adding or purchasing a new phone
  • Learning about service outages
  • Changing personal information, such as name or address
  • Billing issues
  • Changing rate plan
  • Adding new services
  • Canceling an account

The call menu is straightforward: Calling Sprint customer service takes you a voicemail menu where you can indicate your issue and be directed to an automated service or live representative.

If you are calling from your Sprint phone, you don't even need to dial a number: Just hit *2 for general customer service, *3 for bill payment or *4 to check minutes and account balance.

Some customers prefer to not have to wade through an automated voicemail message. One way to fast-track your concern to a live person is to hit "0" at each prompt. Eventually, you'll be directed to an agent.

How do People Feel About Sprint's Phone Customer Service?

Sprint customers express a range of opinions about the company's phone-based customer service. Some praise Sprint's customer service representatives for providing polite, friendly and effective support. Others are not so pleased with the help that they have received.

Notable Cases

In one case that was documented online, a man contacted Sprint about getting a reduction in his monthly bill. The customer service representative presented him with an option that offered a significant discount from what he was currently paying.

A few days after the man entered a new agreement, his wife visited a Sprint store for a device upgrade. She was told that she could get a better plan that offered even more savings than the husband had negotiated over the phone.

Unfortunately, store staff could not make the change. Calling Sprint didn't help, and the couple ended up being put back on their original, much more expensive plan.

Because the original request had been made over the phone, the couple was unable to easily prove what had happened. While the phone rep promised that a manager would call the couple to resolve the issue, this never happened, leaving these Sprint customers very frustrated.

Eventually, the situation was resolved, but it required email contact instead of handling the situation over the phone.

What Can Be Accomplished with Sprint Phone Customer Service?

Many of common customer questions and issues can be addressed through Sprint's automated voicemail menu or a conversation with a customer service representative. These issues include basic phone setup questions, ordering a new device, updating billing information and learning about new plans.

However, there are some issues that might require a different approach:

Device repairs, for example, will need to be handled through a Phone Repair Center. While a customer service representative may be able to help you determine whether a service problem originates with your device, an accessory or your phone service, a device malfunction will require you to ship or bring your phone to a Sprint Phone Repair Center.

In addition, phone reps do not sell accessories over the phone and can't move your phonebook from one device to another. If you prefer to pay your phone bill in cash, you will need to visit a Sprint store to do so.

Finally, individuals who wish to order a new service plan may find phone-based customer service confusing. If you prefer to see service plan options and contracts in hard-copy before making an agreement, consider seeking help at a Sprint store.

What Can Be Done if Sprint Can't Resolve Your Problem by Phone?

Consumer questions, problems and concerns can often be addressed by Sprint's phone-based customer service team. However, there are situations in which customers have not been satisfied by resolutions offered by Sprint.

There are many reasons for unresolved issues, including:

  • Sometimes callers and customer service representatives don't communicate well with each other.
  • The customer's needs can't be met over the phone: For example, the caller needs phone accessories or the device needs physical repairs.
  • Sprint's policies don't suit a customer's needs or wishes.

When Sprint can't resolve an issue over the phone its customers might opt for the following:

  • Hanging up and calling back to speak to a different representative. In cases where communication styles may have hampered the effectiveness of the first call, this could be a good option.
  • Using a different medium to contact Sprint. Sprint offers customer service via email, online text-based chat and its social media accounts. Putting the issue into writing may help clarify the circumstances and bring about a resolution. Text-based communication also provides the customer of evidence of promises made by Sprint's representatives.
  • Visiting a Sprint store. Some issues are most easily resolved via face-to-face interaction. You can enter your ZIP code on Sprint's website, or call Sprint directly, to get a list of stores near you. If you plan to visit a store, consider booking an appointment with a specialist through Sprint's website. This can reduce wait time and frustration.

Customer Number 888-211-4727 - by the Numbers

Telefonnummer zum Wählen888-211-4727
Rückruf möglichJA
Anruf von einer realen Person entgegengenommenJA
Abteilung, die Sie anrufenKundendienst
Callcenter-ÖffnungszeitenMo-Fr 9-17 Uhr CST
Beste Zeit zum Wählen10:15 Uhr
Navigieren Sie durch das Telefonlabyrinth zu einem MenschenDrücken Sie jedes Mal 0 #, wenn Sie nach einer Kontonummer gefragt werden, dann 4, dann 0 #, 0 #, dann 5, dann 0, 0, 0
Durchschnittliche Wartezeit
Aktuelle Wartezeit51
Rang (unter den Telefonnummern)1
Rang (insgesamt)1
Alternative MethodenTelefon, Chat, Twitter, Web
Qualität der Kommunikation73%
Qualität der Hilfe60%
Kundenstimmen5,296
Informationen zuletzt aktualisiertMon Oct 19 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

Sprint's Best Toll-Free/800 Customer Phone Number

Dies ist die beste Telefonnummer von Sprint, die aktuelle Wartezeit in Echtzeit und Tools zum Überspringen dieser Telefonleitungen, um direkt zu einem Sprint Agenten zu gelangen. Diese Telefonnummer ist die beste Telefonnummer von Sprint, da 135,576 Kunden wie Sie diese Kontaktinformationen in den letzten 18 Monaten verwendet und uns Feedback gegeben haben. Häufige Probleme, die von der Kundenbetreuungseinheit behoben werden, die Anrufe an 888-211-4727 beantwortet, sind Payment Arrangement, Lost or Stolen Phone, Cancel Service, Update Account Info, Device Support und andere Kundendienstprobleme. Das Sprint Call Center, in das Sie anrufen, hat Mitarbeiter von Colorado, Kansas, Texas, Oklahoma und ist laut Kunden Mon-Fri 9am-5pm CST geöffnet. Insgesamt hat Sprint 6 Telefonnummern. Es ist nicht immer klar, wie man am besten mit Sprint Vertretern sprechen kann. Deshalb haben wir begonnen, diese Informationen aus Vorschlägen der Kundengemeinschaft zusammenzustellen. Bitte teilen Sie uns weiterhin Ihre Erfahrungen mit, damit wir diese kostenlose Ressource weiter verbessern können.

Contacting Sprint - by phone or otherwise

Während 888-211-4727 die beste gebührenfreie Nummer von Sprint ist, gibt es insgesamt 9 Möglichkeiten, mit ihnen in Kontakt zu treten. Der nächstbeste Weg, um mit dem Kundensupport-Team zu sprechen, besteht laut anderen Sprint Kunden darin, die 800-877-4020 Telefonnummer der Wireline Abteilung anzurufen. Neben dem Anruf ist die nächste bevorzugte Option für Kunden, die Hilfe suchen, über 800-877-4020 für Wireline. Wenn Sie der Meinung sind, dass diese Informationen ungenau sind oder andere Möglichkeiten zur Kontaktaufnahme mit Sprint kennen, teilen Sie uns dies bitte mit, damit wir sie mit anderen Kunden teilen können. And you can click here if you want to compare all the contact information we've gathered for Sprint.

What is GetHuman's Relationship to Sprint?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Sprint. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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