AT&T Phone Number

Call AT&T customer service faster with GetHuman

800-331-0500
Customer service
800-756-0134
neue Kunden
Current Wait: 47 min (18m avg)
Hours: Mon-Fri 8am-6pm EST; best time to call: 8:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Geben Sie die Telefonnummer ein oder drücken Sie 1, dann 3, dann 7, dann 0, dann 4, dann 2, dann 1 ODER drücken Sie jedes Mal 0 #, wenn Sie nach Ihrer Telefonnummer gefragt werden

Reasons customers like you called recently

Internet down.Tried all procedures.
My internet is has been messing up all day .can you please have someone to call me
For the umpteenth time our land line is out! No dial tone. This happens on a regular ba...
You sub contracted a Co. Called USiC. There are in myneubhorhood going into peoples yar...
I need to change my debit card numbers I got a new card
Premier transition from June **** failed and is a **** thing to do and should have neve...
I need to combine *.* & *GHz wifi
AT&T Free Msg: Latest bill processed. Thanks, Bruce! Here's a little something for you...
billing goes up every month
A fraudulent account was set up in my name
I need to cancel services
Need to ask question about something
I want to drop specific lines from my account
New phone, loyalty team needed I’ve alr talked to the chat team and I need a phone call now
Speak to someone for wireless internet for new promotions
See more recent reasons for calling

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How to call AT&T

Our Editor's Notes on AT&T's Phone-Based Customer Care

AT&T is a telecommunications, home security, Internet and cable TV provider. As the largest telecommunications company in the world, AT&T maintains a comprehensive customer support system to meet its customer's needs. Many customers strongly prefer to contact AT&T over the phone for a direct conversation with a customer service representative.

Why do People Call AT&T Customer Service?

People call AT&T for many reasons, including:

  • Starting, changing or canceling services
  • Purchasing and upgrading devices
  • Technical support
  • Scheduling service and installation visits
  • Learning how to return or drop off devices and equipment

Contacting the Right Division

AT&T offers multiple services, including mobile and landline phone service, security, Internet service, and both satellite and cable television. Some of these services are offered under specific brand names such as DirecTV and U-Verse. When contacting AT&T customer service by phone, make sure that you are calling the number for the division or service you need help with.

Another thing to consider when locating phone numbers for AT&T is that some divisions have different numbers for different types of services.

For example, there may be separate toll-free numbers for new service requests, billing questions and technical support. Each number may also be taking calls during different hours. Checking this information before calling can save you time and frustration.

Tips for Calling AT&T Customer Service

  • Before calling AT&T customer support, make sure you have your account number handy. You can find it on your bill or via your dashboard on AT&T's website.
  • Each AT&T service or division has different call center hours, so it's a good idea to check ahead of time so that you know when to call.
  • AT&T does offer phone support for people with disabilities, including TTY calling for those who are deaf or hearing impaired.

How do People Feel About AT&T Customer Service Calls?

There are numerous reports online from people who are unhappy with AT&T phone-based customer service. Complaints range from long wait times to inaccurate information provided by a representative to promises not kept. There are, however, many other reports from consumers who are pleased with the customer care that they've received from AT&T representatives.

Media Cases

One newspaper documented a case in which a long-time customer of AT&T asked for an extension on his auto-pay due to a family illness that had depleted his checking account. An AT&T phone representative granted the extension, but the account was still charged, resulting in large fees.

In another case, a customer relocated and wanted to transfer her AT&T services. AT&T responded by canceling her current loyalty points, sending her multiple bills for services instead of one consolidated bill. She ended up spending hours of her time on hold with AT&T phone-based customer service, and her issues still were not resolved despite many promises.

What Issues Can AT&T Customer Service Resolve Over the Phone?

AT&T can resolve many consumer issues over the phone, including technical support, billing issues, selecting different packages and starting or ending service. Issues that aren't so easily resolved via phone include problems with malfunctioning and aged equipment and devices. These items will have to be brought or shipped to a service center for repair or replacement.

What Can I do if I am Dissatisfied with AT&T Phone-Based Customer Service?

If you've hung up the phone after a call to AT&T customer service and feel demoralized because your case was not resolved, don't fret. There are other ways off addressing your concerns.

You might first want to write down what happened during your last call. Then, write out a description of your problem and your desired resolution. Having this information in writing can help you explain your situation to other customer service specialists when you talk to them.

From there, consider these options for addressing your concerns:

  • Try calling AT&T back: In some cases, the training and experience of a customer representative can make a huge difference when it comes to customer satisfaction. If your first call didn't resolve the matter, dial AT&T again. A different representative may be better able to understand your concerns and get your situation resolved.
  • Consider live chat: AT&T offers live chat through its website and app. If you feel that you express yourself better in writing, or want a written record of your conversation with a customer service representative, live chat might be your best option.
  • Reach out over social media: AT&T has accounts on several social media platforms. You can connect with a specialist who can research your issue and help you get matters sorted out. As with live chat, you'll also have a record of your conversation, which may be useful if you have to escalate your case.
  • Visit an AT&T retail store: A face-to-face consultation with a store associate may resolve your issue. In addition, visiting a store may be the best way to get hands-on technical support for equipment or devices.

Customer Number 800-331-0500 - by the Numbers

Telefonnummer zum Wählen800-331-0500
Rückruf möglichJA
Anruf von einer realen Person entgegengenommenJA
Abteilung, die Sie anrufenKundendienst & Geschäftskonten
Callcenter-ÖffnungszeitenMo-Fr 8-18 Uhr EST
Beste Zeit zum Wählen8:15 Uhr
Navigieren Sie durch das Telefonlabyrinth zu einem MenschenGeben Sie die Telefonnummer ein oder drücken Sie 1, dann 3, dann 7, dann 0, dann 4, dann 2, dann 1 ODER drücken Sie jedes Mal 0 #, wenn Sie nach Ihrer Telefonnummer gefragt werden
Durchschnittliche Wartezeit
Aktuelle Wartezeit47
Rang (unter den Telefonnummern)1
Rang (insgesamt)1
Alternative MethodenTelefon, E-Mail, Facebook, Web, Twitter
Qualität der Kommunikation39%
Qualität der Hilfe81%
Kundenstimmen48,681
Informationen zuletzt aktualisiertSat Sep 18 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

AT&T's Best Toll-Free/800 Customer Phone Number

Dies ist die beste Telefonnummer von AT&T, die aktuelle Wartezeit in Echtzeit und Tools zum Überspringen dieser Telefonleitungen, um direkt zu einem AT&T Agenten zu gelangen. Diese Telefonnummer ist die beste Telefonnummer von AT&T, da 220,254 Kunden wie Sie diese Kontaktinformationen in den letzten 18 Monaten verwendet und uns Feedback gegeben haben. Häufige Probleme, die von der Kundenbetreuungseinheit behoben werden, die Anrufe an 800-331-0500 beantwortet, sind Cancel Service, Dispute a Charge, Service Outage, Change Service, Device Support und andere Kundendienstprobleme. Das AT&T Call Center, in das Sie anrufen, hat Mitarbeiter von California, Florida, Georgia, Idaho, Iowa, Louisiana, Missouri, Montana, Oklahoma, Philippines, Texas und ist laut Kunden Mon-Fri 8am-6pm EST geöffnet. Insgesamt hat AT&T 19 Telefonnummern. Es ist nicht immer klar, wie man am besten mit AT&T Vertretern sprechen kann. Deshalb haben wir begonnen, diese Informationen aus Vorschlägen der Kundengemeinschaft zusammenzustellen. Bitte teilen Sie uns weiterhin Ihre Erfahrungen mit, damit wir diese kostenlose Ressource weiter verbessern können.

Contacting AT&T - by phone or otherwise

Während 800-331-0500 die beste gebührenfreie Nummer von AT&T ist, gibt es insgesamt 23 Möglichkeiten, mit ihnen in Kontakt zu treten. Der nächstbeste Weg, um mit dem Kundensupport-Team zu sprechen, besteht laut anderen AT&T Kunden darin, die 800-756-0134 Telefonnummer der neue Kunden Abteilung anzurufen. Neben dem Anruf ist die nächste bevorzugte Option für Kunden, die Hilfe suchen, über 800-756-0134 für neue Kunden. Wenn Sie der Meinung sind, dass diese Informationen ungenau sind oder andere Möglichkeiten zur Kontaktaufnahme mit AT&T kennen, teilen Sie uns dies bitte mit, damit wir sie mit anderen Kunden teilen können. And you can click here if you want to compare all the contact information we've gathered for AT&T.

What is GetHuman's Relationship to AT&T?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like AT&T. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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