Updated October 11, 2024

Google Play Kunden-FAQ

Die besten Antworten und Anleitungen

Wie lautet die Telefonnummer von Google Play?

Die am häufigsten gestellte Frage betrifft die Kontaktaufnahme mit dem Google Play-Kundendienst. Klicken Sie hier, um Kontaktinformationen, E-Mail- und Chat-Optionen, Informationen zu Wartezeiten und mehr zu erhalten.

Wie aktualisiere ich mein Konto und meine Rechnungsinformationen bei Google Play?

Mit dieser Schritt-für-Schritt-Anleitung können Sie Ihre Rechnungsinformationen im Google Play Store ganz einfach aktualisieren. Melden Sie sich bei Ihrem Konto an und navigieren Sie …

Wie kann ich mein Google Play-Konto wiederherstellen?

Möglicherweise müssen Sie Ihr Google Play-Konto wiederherstellen, nachdem Google Sie aus dem System ausgesperrt hat oder nachdem Sie sich selbst ausgesperrt haben ...

Stellen Sie alle Ihre Fragen zum Google Play-Kundenservice und erhalten Sie jetzt eine Antwort.

Wenden Sie sich an den Google Play Kundendienst

Kürzliche Google Play Kundenfragen

Google is charging my cash app card multiple small charges consistently that I didn’t request. It charges over and over even after a declined request. It just keeps requesting withdrawals back to back

If you're experiencing multiple unauthorized charges from Google on your Cash App card, it may be a result of a subscription or service you may have signed up for. We recommend checking your Google Play purchase history and any active subscriptions linked to your account. If the charges are erroneous or unauthorized, please consider reporting them through your Cash App for a resolution.

Gefragt Oct 11, 2024 10:05 PM

App developer refuses support, google strung me along for a month

We're sorry to hear that you are having a difficult experience with an app developer and not getting the support you need. Google Play strives to ensure a satisfactory experience for all users, however, app developers manage their own support services. If you are unsatisfied with an app service, you can leave a rating or review on Google Play to share your experience for others to see. If the problem is more serious, you may report it to Google Play for further investigation. Despite these frustrating circumstances, we hope that your future experiences are more positive.

Gefragt May 19, 2024 1:26 AM

I purchased a Google Play card. And it's saying it needs more information to be redeemed

Google Play might need more information to redeem your card as a measure to protect against potential fraud. They may ask for details like the Google account you'd like to credit, or where the card was purchased. If you're requested to send any more information (like proof of purchase), make sure not to share the code with anyone you do not recognise or trust. Ensure that the person requesting the details is a legitimate Google representative. Beware of scams and avoid giving out card details over suspicious calls or emails. Always follow the correct procedure for redemption as per Google's instructions. If you're still having issues after confirming these points, there's a link on this page for the most up-to-date contact information for further assistance.

Gefragt May 15, 2024 6:52 AM

hello,I purchase a giftcard of $100 since 5 days ago,but I can’t be able to redeem it,it keep saying invalid code

It seems like you're having difficulties redeeming your Google Play gift card. To prevent errors, make sure you're entering the code correctly and that there are no spaces. If the code is still invalid, it could be due to several reasons. The card may not be activated, it could have been used already, or maybe it isn't applicable in your country. You might need to return to the store if it wasn't properly activated. If the code has been used already, the card won't be valid anymore. If the card was purchased in a different country, it might not work due to Google Play's country-specific rules.

Gefragt Apr 24, 2024 8:23 AM

Refund issue, my refund was been approved payment was through airtel money method via google play

If your refund was approved but you haven't received it, it might take some time due to banking procedures. Usually, refunds take up to 48 hours to process. If you paid through Airtel Money for a Google Play purchase, the refund should be credited directly to your Airtel Money account. However, the exact duration for receiving refunds can vary depending on your provider's policy. If it has been more than a few days, it would be advisable to check with Airtel to see if they have received the refund yet, as they handle the exact process and timing of refund distribution and it's beyond Google Play's control.

Gefragt Apr 15, 2024 4:08 PM

Helfen Sie mir bei meinem Google Play Kundendienstproblem

Gift Cards

Wie verwende ich meine Google Play-Geschenkkarte für meinen Einkauf?

Mit Ihren Geschenkkarten können Sie im Google Play Store digitale Inhalte kaufen oder Apps abonnieren. Allerdings müssen Sie die... einlösen.

Google Play Kunden-FAQ

Die besten Antworten und Anleitungen

Wie lautet die Telefonnummer von Google Play?

Wie aktualisiere ich mein Konto und meine Rechnungsinformationen bei Google Play?

Wie kann ich mein Google Play-Konto wiederherstellen?

Kürzliche Google Play Kundenfragen

Google is charging my cash app card multiple small charges consistently that I didn’t request. It charges over and over even after a declined request. It just keeps requesting withdrawals back to back

App developer refuses support, google strung me along for a month

I purchased a Google Play card. And it's saying it needs more information to be redeemed

hello,I purchase a giftcard of $100 since 5 days ago,but I can’t be able to redeem it,it keep saying invalid code

Refund issue, my refund was been approved payment was through airtel money method via google play

Helfen Sie mir bei meinem Google Play Kundendienstproblem

Gift Cards

Wie verwende ich meine Google Play-Geschenkkarte für meinen Einkauf?

Wie überprüfe ich das Guthaben auf meiner Google Play-Geschenkkarte?

Wie sende ich jemandem eine Google Play-Geschenkkarte?

Wie fordere ich eine Rückerstattung für eine Geschenkkarte von Google Play an?

Wie kaufe ich eine Geschenkkarte bei Google Play?

Was mache ich, wenn mein Google Play-Geschenkkartenguthaben nicht geladen wird?

Wie behebe ich ein Problem, wenn meine Google Play-Geschenkkarte oder mein Promo-Code nicht geladen werden?

Subscriptions

Wie kündige ich mein Google Play-Abonnement?

Support

Ist es möglich, technischen Support von Google Play zu erhalten?

Security

Wie melde ich nicht autorisierte Gebühren bei Google Pay?

Wie bestreite ich Google Play-Gebühren?

Billing

Wie aktualisiere ich mein Konto und meine Rechnungsinformationen bei Google Play?

Account Recovery

Wie kann ich mein Google Play-Konto wiederherstellen?

Payment Methods

Kann ich für einen einzelnen Kauf bei Google Play mehrere Zahlungsmethoden verwenden?

App Downloads

Was ist die maximale Größenbeschränkung für App-Downloads bei Google Play?

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