Verizon FiOS Phone Number

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800-837-4966
Customer service
888-910-4366
neue Kunden
Current Wait: 33 min (33m avg)
Hours: Mon-Sun 8am-9pm EST; best time to call: 8:35am
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Get to a live person fastest: Drücken Sie #, anstatt die Telefonnummer oder Kontonummer einzugeben. Geben Sie die Postleitzahl ein. Drücken Sie 2. Dann 1 für technischen Support, 2 für Verkäufe oder Kontoänderungen, 3 zum Trennen der Verbindung, 4 für Zahlungsoptionen oder 5 für die Abrechnung.
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Reasons customers like you called recently

I was told, I would get * prepaid visa cards for transferring to fios tv and having a v...
Assistance programming the remote to the cable box.
I need help please programming the replacement remote I purchased.
I want to return my router & set top box. How do I do this?
Printer* scanner doesn’t connect to internet
Still getting mail at old address for closed account
Need to change phone number for fios WiFi installation
Router has solid yellow light
I don’t know what is going on I just know I paid my bill and it was too late for me to...
My cable was cut off a paid it $*** my cable is not still on I’m getting really mad ple...
iPhone * refuses to accept WiFi off of new router, while my iPad has no problem. Now...
My father's Verizon land line ***-***-**** has no dial tone. I checked the outside net...
i cannot login into my verizon fios account. i tried numerous ways through the website...
I have FiOS Wi-Fi but can’t get it going on my laptop
I have Verizon FiOS but my laptop is not connected to the Internet and I can’t get it t...
See more recent reasons for calling

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How to call Verizon FiOS

Our Editor's Notes on Verizon FiOS's Phone-Based Customer Care

Verizon FiOS is a bundled wireless communication service that provides home phone, Internet and television service to its customers. With over five million customers in nine states, Verizon FiOS operates a busy customer service operation that includes phone-based customer care.

Why do People Call Verizon FiOS Customer Service?

Many people prefer to ask questions and resolve issues via a conversation with a customer service representative. The reasons why people call Verizon FiOS are varied and include:

  • Starting new service
  • Adding or changing services
  • Questions about available services
  • Canceling services
  • Requesting technical support
  • Billing questions and issues
  • Scheduling technician appointments
  • Transferring service due to relocation
  • Arranging for the return or repair of equipment

Tips for Calling Verizon FiOS Customer Support

Many people find calling customer service to be a frustrating experience, even when the customer service is of high quality. Here are some tips for getting the best results from your call to Verizon FiOS customer support:

  • Be sure to have your account number handy when calling Verizon FiOS customer service. Your customer service representative may have an easier time locating your account if you can read the number it him or her over the phone. You can find your account information on your bill or from your online account dashboard.
  • If you are calling for technical support, be aware that the phone representative may have to run remote diagnostic tests on your equipment. If you are calling about your television service, make sure you are calling from a place where you can see your TV and use your remote control.
  • Similarly, if you are calling about your Internet service, make your call from a room where you can access your computer and your router.
  • Verizon FiOS offers a phone call-back service. You can avoid waiting on hold by requesting a call from the next available customer service agent from Verizon's website or mobile app. You can also schedule a call for a time that suits you best.
  • If you call Verizon FiOS customer service and find yourself in an automated voice mail menu, keep pressing 0. You'll eventually be connected to a live agent.

How do Consumers Feel About Verizon FiOS Phone-Based Customer Service?

Customers have mixed feelings about Verizon FiOS customer service, which isn't unusual: Many large companies struggle to maintain consistent customer service throughout their organizations.

One major consumer advocacy website's "consumer choice" poll gave high marks to Verizon FiOS within its Subscription TV category.

On the other hand, a writer for a major IT publication reported in December of 2019 that he was given abysmal customer service by Verizon FiOS when he wanted to cut the cord and purchase stand-alone Internet service. He was put on hold for long periods of time and was quoted one price, only to be told that the original quote was wrong and that he'd have to pay a much higher amount each month.

What Kind of Things Can Verizon FiOS Customer Service Resolve?

Most consumer issues can be resolved through a call to Verizon FiOS customer care. These issues include starting, ending, changing, and transferring service, technical support, and questions about your bill.

While problems with equipment and wiring can often be diagnosed, and sometimes even resolved over the phone, some situations require a technician visit or sending equipment in for repair. A telephone representative can offer guidance and instructions, but a resolution won't happen over the phone.

What if my Call to Verizon FiOS is Unsuccessful?

There are few things more frustrating than waiting to speak to a customer service representative only to have to end the call feeling that nothing got accomplished during your conversation. There are, however, things that you can do to address the issue, including calling back or getting in touch with Verizon FiOS through other means.

First, though, take a few minutes to jot down some notes from the previous call. This can be useful when trying to escalate your concern with Verizon FiOS.

Next, write down what your issue is, what you've tried to do to resolve it and what you'd like Verizon FiOS to do for you. By having this information in front of you when you reconnect with Verizon, you'll be better able to stay on point and communicate your situation.

Once you have your completed notes in front of you, try one of the following:

Call back: Verizon FiOS representatives are people and some are better at their jobs than others. The next agent you talk to may be able to resolve your issue or send it to someone who can.

Try live chat: Verizon FiOS offers a live chat option from its website and mobile app. If you are more comfortable communicating in writing, live chat may be for you. Text-based communication also provides you with a record that can be useful if you need to escalate your case.

Reach out via social media: Verizon FiOS maintains a presence on multiple social media platforms. These platforms are monitored by customer care specialists 24/7. As with live chat, you'll have the benefit of a text-based record of your conversation with the agent.

Customer Number 800-837-4966 - by the Numbers

Telefonnummer zum Wählen800-837-4966
Rückruf möglichJA
Anruf von einer realen Person entgegengenommenJA
Abteilung, die Sie anrufenKundendienst
Callcenter-ÖffnungszeitenMo-So 8-21 Uhr EST
Beste Zeit zum Wählen8:35 Uhr
Navigieren Sie durch das Telefonlabyrinth zu einem MenschenDrücken Sie #, anstatt die Telefonnummer oder Kontonummer einzugeben. Geben Sie die Postleitzahl ein. Drücken Sie 2. Dann 1 für technischen Support, 2 für Verkäufe oder Kontoänderungen, 3 zum Trennen der Verbindung, 4 für Zahlungsoptionen oder 5 für die Abrechnung.
Durchschnittliche Wartezeit
Aktuelle Wartezeit33
Rang (unter den Telefonnummern)1
Rang (insgesamt)1
Alternative MethodenTelefon, Facebook, Web
Qualität der Kommunikation71%
Qualität der Hilfe60%
Kundenstimmen5,672
Informationen zuletzt aktualisiertSun Jul 25 2021 09:00:00 GMT+0000 (Coordinated Universal Time)

Verizon FiOS's Best Toll-Free/800 Customer Phone Number

Dies ist die beste Telefonnummer von Verizon FiOS, die aktuelle Wartezeit in Echtzeit und Tools zum Überspringen dieser Telefonleitungen, um direkt zu einem Verizon FiOS Agenten zu gelangen. Diese Telefonnummer ist die beste Telefonnummer von Verizon FiOS, da 126,522 Kunden wie Sie diese Kontaktinformationen in den letzten 18 Monaten verwendet und uns Feedback gegeben haben. Häufige Probleme, die von der Kundenbetreuungseinheit behoben werden, die Anrufe an 800-837-4966 beantwortet, sind Lower My Bill, Cancel Service, Service Outage, Dispute a Charge, Change Plan und andere Kundendienstprobleme. Das Verizon FiOS Call Center, in das Sie anrufen, hat Mitarbeiter von India, Singapore, Philippines, Colorado, Texas, North Carolina und ist laut Kunden Mon-Sun 8am-9pm EST geöffnet. Insgesamt hat Verizon FiOS 9 Telefonnummern. Es ist nicht immer klar, wie man am besten mit Verizon FiOS Vertretern sprechen kann. Deshalb haben wir begonnen, diese Informationen aus Vorschlägen der Kundengemeinschaft zusammenzustellen. Bitte teilen Sie uns weiterhin Ihre Erfahrungen mit, damit wir diese kostenlose Ressource weiter verbessern können.

Contacting Verizon FiOS - by phone or otherwise

Während 800-837-4966 die beste gebührenfreie Nummer von Verizon FiOS ist, gibt es insgesamt 11 Möglichkeiten, mit ihnen in Kontakt zu treten. Der nächstbeste Weg, um mit dem Kundensupport-Team zu sprechen, besteht laut anderen Verizon FiOS Kunden darin, die 888-910-4366 Telefonnummer der neue Kunden Abteilung anzurufen. Neben dem Anruf ist die nächste bevorzugte Option für Kunden, die Hilfe suchen, über 888-910-4366 für neue Kunden. Wenn Sie der Meinung sind, dass diese Informationen ungenau sind oder andere Möglichkeiten zur Kontaktaufnahme mit Verizon FiOS kennen, teilen Sie uns dies bitte mit, damit wir sie mit anderen Kunden teilen können. And you can click here if you want to compare all the contact information we've gathered for Verizon FiOS.

What is GetHuman's Relationship to Verizon FiOS?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Verizon FiOS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Verizon FiOS Contact Info

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