Comcast Phone Number

Calling Comcast customer service faster by GetHuman

Current Wait: 42 min (29m avg)
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DienstausfallAbrechnungStreaming- oder Download-ProblemeGeräteproblemeService abbrechenA different issue
Get to a live person fastest: Drücken Sie jedes Mal 0 #, wenn Sie nach einer Telefonnummer gefragt werden, und warten Sie dann. Für bestehende Kunden müssen Sie IMMER die letzten 4 Ihrer Sozialnummer eingeben, die dem Kontoinhaber gehört, und dann 1 und dann 2 drücken.
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Reasons customers like you called recently

I cannot get to speak with a human. I want to put my service on Vacation Mode and can o...
vor einer Minute
i need starz reinstated free for my * yr. read notes on my account
vor 2 Minuten
when I log in it says I have no service at this address? I need remote upgrade and acc...
vor 3 Minuten
Need a call back ASAP!
vor 4 Minuten
There is an outage and the published “this issue will be resolved by” time keeps gettin...
vor 19 Minuten
I need to new cable box for the bedrooms and two remote controls
vor einer Stunde
Missed technician appt
vor einer Stunde
I WANT TO STOP SERVICE ON JUNE **.**** AND RESTART O DEC. *,****
vor einer Stunde
Must talk to telephone representative!
vor einer Stunde
I have been turned in to collections for an account that doesn't belong to me.
vor 2 Stunden
Have Ride TV and would like to cancel it.
vor 2 Stunden
Contract ending would like to renegotiate a new contract
vor 2 Stunden
Our cable box is old. Last night it made a loud popping sound and completely shut off...
vor 3 Stunden
Request a service technician to install a signal booster near our condo since we have l...
vor 5 Stunden
I need to review changes to my Xfinity bill. I am paying almost double of what I paid l...
vor 12 Stunden
See more recent reasons for callingHelp me with my issue
How to call Comcast

Our Editor's Notes on Comcast's Phone-Based Customer Care

Comcast is a major provider of Internet, cable and telecommunication services in the United States. These services are sold under the Xfinity brand name in the United States. Since Comcast is the largest provider of home Internet and cable services in the United States, it is not surprising that the company gets a lot of requests for phone-based customer service.

Why Do People Call Comcast?

People call Comcast for many reasons related to their Xfinity cable television, telephone, and Internet services. These reasons include

  • Starting, changing or disconnecting service
  • Upgrading service or adding on new services
  • Technical support and questions
  • Scheduling repair calls
  • Billing issues and payments

There are several ways that you can get in touch with a Comcast representative by phone:

  • Call Comcast's toll-free number.
  • Visit Comcast's website and set up an appointment for a call-back from Comcast customer service. This can be useful if you don't want to have to wait on the line for a representative.
  • Dial 611 from a Comcast mobile or landline phone.

The Comcast voicemail system will direct your call to the appropriate department. Current customers will have to input the last four digits of their Social Security number to move forward in the system, non-customers can hit "0" to eventually be connected with a live Comcast customer support representative.

When contacting Comcast/Xfinity, keep in mind that it has separate customer support systems for business and home customers. Ensure that you have the correct phone number for the division you need before calling.

How do Consumers Feel About Comcast Phone Customer Service?

Many customers have expressed dissatisfaction with Comcast's customer service. These complaints cite long wait times, unhelpful agents and difficulty in getting representatives to cancel services when requested. It should be noted, however, that others have had positive experiences with Comcast as well.

Consumers have sometimes noted that they've received inconsistent service from customer service representatives, with representatives making promises that aren't kept by the company. Keeping a record of calls and discussions, as well as bills and receipts, can be helpful when dealing with Comcast customer service.

Noteworthy Customer Service Cases

In 2014 a journalist and his wife attempted to cancel their Comcast Internet service. The customer service "retention specialist" refused to cancel the service when the journalist's wife asked him to do so. Eventually, the journalist got on the phone and spent a long time trying to get the Comcast representative to agree to cancel the service and give him a cancellation number.

Unfortunately, the representative was less than helpful and repeatedly ignored the couple's pleas for a cancellation. The journalist recorded the call and uploaded it to the Internet so that others could listen. The recording went viral and many other people posted stories about their own negative experiences with Comcast.

It should be noted that Comcast media reports of this case seriously and pledged to do a better job with training its customer service team.

What Can Be Accomplished with Comcast Phone-Based Customer Service?

Most customer care issues can be resolved over the phone, including:

  • Billing and payment issues
  • Starting, adding, changing or canceling services
  • Scheduling installations and repairs
  • Testing Internet speeds and resetting connections

Issues that can't be handled directly or immediately with Comcast customer service include issues with malfunctioning or outdated equipment that needs to be repaired or replaced. When customers discontinue their service, they will need to return or mail their equipment to a Comcast office. Customer service agents can schedule repair appointments and direct customers in returning equipment, however.

What if Calling Comcast Telephone Customer Service Doesn't Work?

While calling Comcast customer service usually results in the consumer getting the result he or she wants, there are situations that aren't' easily resolved by phone, at least not during the first call.

If you find yourself frustrated by Comcast phone-based customer service, consider taking the following actions:

  • Contact Comcast via live chat on its website. Some people find that they communicate better via text-based chat. In addition, chat provides users with a paper trail that can be useful if the situation escalates and there is a need for a record of previous communications.
  • Comcast can also be reached via its social media accounts on various platforms. In some cases, it may be easier for consumers to get their concerns addressed through these channels. Comcast is active on Reddit, Twitter and Facebook. In addition, you may be able to get assistance on its support forums, which can be found on the Comcast website.
  • Visit an Xfinity retail store. It may be easier to resolve your issues if you can speak to a representative in person. Call the store ahead of time to find out whether one of their reps can provide assistance.
  • Try calling back later. Another representative may be able to assist you more efficiently.

Customer Number 800-266-2278 - by the Numbers

Telefonnummer zum Wählen
800-266-2278
Rückruf möglich
JA
Anruf von einer realen Person entgegengenommen
JA
Abteilung, die Sie anrufen
Kundendienst
Callcenter-Öffnungszeiten
Mo-Sa, 7 bis 21 Uhr
Beste Zeit zum Wählen
8:30 Uhr
Navigieren Sie durch das Telefonlabyrinth zu einem Menschen
Drücken Sie jedes Mal 0 #, wenn Sie nach einer Telefonnummer gefragt werden, und warten Sie dann. Für bestehende Kunden müssen Sie IMMER die letzten 4 Ihrer Sozialnummer eingeben, die dem Kontoinhaber gehört, und dann 1 und dann 2 drücken.
Durchschnittliche Wartezeit
Aktuelle Wartezeit
42
Rang (unter den Telefonnummern)
1
Rang (insgesamt)
1
Alternative Methoden
Telefon, Chat, Twitter, Web
Qualität der Kommunikation
51%
Qualität der Hilfe
50%
Kundenstimmen
20,160
Informationen zuletzt aktualisiert
Fri May 29 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

Comcast's Best Toll-Free/800 Customer Phone Number

Dies ist die beste Telefonnummer von Comcast, die aktuelle Wartezeit in Echtzeit und Tools zum Überspringen dieser Telefonleitungen, um direkt zu einem Comcast Agenten zu gelangen. Diese Telefonnummer ist die beste Telefonnummer von Comcast, da 331,158 Kunden wie Sie diese Kontaktinformationen in den letzten 18 Monaten verwendet und uns Feedback gegeben haben. Häufige Probleme, die von der Kundenbetreuungseinheit behoben werden, die Anrufe an 800-266-2278 beantwortet, sind Service Outage, Billing, Streaming or Download Trouble, Equipment Trouble, Cancel Service und andere Kundendienstprobleme. Das Comcast Call Center, in das Sie anrufen, hat Mitarbeiter von South Carolina, Pennsylvania, Colorado, New Hampshire und ist laut Kunden Mon-Sat, 7 AM to 9 PM geöffnet. Insgesamt hat Comcast 11 Telefonnummern. Es ist nicht immer klar, wie man am besten mit Comcast Vertretern sprechen kann. Deshalb haben wir begonnen, diese Informationen aus Vorschlägen der Kundengemeinschaft zusammenzustellen. Bitte teilen Sie uns weiterhin Ihre Erfahrungen mit, damit wir diese kostenlose Ressource weiter verbessern können.

Contacting Comcast - by phone or otherwise

Während 800-266-2278 die beste gebührenfreie Nummer von Comcast ist, gibt es insgesamt 15 Möglichkeiten, mit ihnen in Kontakt zu treten. Der nächstbeste Weg, um mit dem Kundensupport-Team zu sprechen, besteht laut anderen Comcast Kunden darin, die 866-203-0432 Telefonnummer der neue Kunden Abteilung anzurufen. Neben dem Anruf ist die nächste bevorzugte Option für Kunden, die Hilfe suchen, über 866-203-0432 für neue Kunden. Wenn Sie der Meinung sind, dass diese Informationen ungenau sind oder andere Möglichkeiten zur Kontaktaufnahme mit Comcast kennen, teilen Sie uns dies bitte mit, damit wir sie mit anderen Kunden teilen können. And you can click here if you want to compare all the contact information we've gathered for Comcast.

What is GetHuman's Relationship to Comcast?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Comcast. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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