Time Warner Phone Number

Calling Time Warner customer service faster by GetHuman

800-892-2253
Customer service
888-715-3291
Neukunden-Concierge
Current Wait: 106 min (89m avg)
Hours: Mon-Fri 9am-5pm EST; best time to call: 9:05am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Halten Sie 0 gedrückt, unabhängig von den Eingabeaufforderungen

Reasons customers like you called recently

I moved over a year ago & cancelled my service. The guy on phone said I owed nothing. M...
I am trying to identify a charge on my debit card for Time Warner. Not sure what we ar...
My Spectrum cable is not buried properly and can be seen in my backyard. I need it buri...
I have a home phone issue with the modem in my basement..It just won't light up and wor...
Need to reset my time warner password for email.
Have a Time Warner (kc.rr.com) e-mail account that I'd like to add to a different compu...
I want internet service
Need to get off the On Demand
I am a former employee of Time Life (owned by Time Warner) and received a notices from...
I am a former employee of Time Warner and was just informed that I have money in a ret...
My phone isn't working and it say no line
Code did not work Would like to know if DIsney * will be available on Spectrum
Will you be able to watch Disney * on spectrum tomorrow
Wifi is not working. It states internet is not available.
I just need to remove showtime from our channel line up please. Acct no. ***********Deb...
See more recent reasons for calling

Help me with my issue

How to call Time Warner

Our Editor's Notes on Time Warner's Phone-Based Customer Care

Time Warner (Spectrum), also known as Charter Spectrum, is a wireless, cable television and Internet service provider. With customers in 41 states, Time Warner (Spectrum) operates a busy customer service department.

Why do Consumers Call Time Warner (Spectrum) Customer Service?

While there are plenty of online customer service options, many people still prefer to ask questions, manage service and resolve problems over the phone. Here are some common reasons why people call Time Warner (Spectrum) customer care:

  • Starting new service
  • Changing or canceling service
  • Technical support questions
  • Upgrading devices or adding new devices to a plan
  • Billing questions and issues
  • Transferring service to a new residence
  • Scheduling and rescheduling installation and service calls

When to Call

Time Warner (Spectrum) offers support from its U.S. call centers 24 hours per day, seven days per week.

Best Way Use Time Warner (Spectrum) Phone Customer Service

Here are some tips for effectively using the Time Warner (Spectrum) customer service phone system:

  • Calls are answered by a voice-activated system, but you can hit *99 and use a touch-tone system instead if you wish.
  • Time Warner (Spectrum) offers a dedicated line for people who are relocating and need to transfer service to their new home. If you are moving, use this line to find out whether you can take your service with you.
  • Make sure you have the information necessary to help the customer representative find your account. You'll need your account number (which should be on your bill. You can also find your account number online via the Time Warner (Spectrum) website.
  • Have a pen and paper handy so that you can take notes during your call.

How do People Feel About Calls to Time Warner (Spectrum) Customer Service?

As you might expect, customers express a range of opinions about the quality of Time Warner (Spectrum) phone-based customer service. While some people feel

One area of particular frustration is the company's billing practices. Many people feel that their bills are too high and often make good faith attempts to negotiate a better deal with customer service representatives.

Unfortunately, there are reports of Time Warner (Spectrum) not making the necessary changes to a customer's account after verbally agreeing to a lower price or additional services. This may indicate that the company's customer service systems are not recording verbal agreements between customers and representatives correctly.

Media Cases

In one case, a woman who is disabled became very upset at the way she was treated by Time Warner (Spectrum) when it came to negotiating her bill. She wanted a specific package at an advertised price but was constantly told by representatives that she would have to pay twice the advertised amount.

After contacting company executives, the customer was able to negotiate the price she wanted on the advertised service package.

What Can Be Accomplished Via Time Warner (Spectrum) Phone-Based Customer Service?

Most customer issues can be addressed in a phone call to Time Warner (Spectrum) customer service. These issues include service starts, transfers, changes and cancelation. They also include billing issues and technical support.

What Can't be Handled Over the Phone?

Repairs and replacement of devices and equipment must be dealt with by either shipping or bringing the items to a repair center. However, customer care representatives can provide instructions on how to ship items or tell callers where they can bring an item for service.

What Can I do if my Call to Time Warner (Spectrum) is Unsuccessful?

There are situations in which your best efforts at communicating effectively with a telephone customer service representative fails. While this is frustrating, there are often things that you can do to address the situation and get a resolution to your concern or complaint.

Call again: Problems with customer service representatives can be the result of inexperience, poor training or a simple personality clash. Call again and speak to a different representative in hopes of getting a different outcome.

Try live chat: Time Warner (Spectrum) offers a live chat option via its website. If you are the kind of person who communicates better in writing than over the phone, live chat may be a good option for you. This method also provides you with a written record of your conversation.

Reach out over social media: Contacting Time Warner (Spectrum) via its social media accounts is another option. As with live chat, you'll have a record of what the representative has told you, which is important if you have to escalate your case.

Visit a retail store: Visiting a Time Warner (Spectrum) retail store allows you to talk to an associate in person. This can be an excellent approach if you are having problems with equipment or a device, as the associate can inspect it on the spot. You may also find that it is easier to work out your issues face-to-face.

Customer Number 800-892-2253 - by the Numbers

Telefonnummer zum Wählen800-892-2253
Rückruf möglichJA
Anruf von einer realen Person entgegengenommenJA
Abteilung, die Sie anrufenKundendienst
Callcenter-ÖffnungszeitenMo-Fr 9-17 Uhr EST
Beste Zeit zum Wählen9:05 Uhr
Navigieren Sie durch das Telefonlabyrinth zu einem MenschenHalten Sie 0 gedrückt, unabhängig von den Eingabeaufforderungen
Durchschnittliche Wartezeit
Aktuelle Wartezeit106
Rang (unter den Telefonnummern)1
Rang (insgesamt)1
Alternative MethodenTelefon, Chat, E-Mail, Facebook, Web, Twitter
Qualität der Kommunikation68%
Qualität der Hilfe71%
Kundenstimmen3,133
Informationen zuletzt aktualisiertSun Apr 18 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

Time Warner's Best Toll-Free/800 Customer Phone Number

Dies ist die beste Telefonnummer von Time Warner, die aktuelle Wartezeit in Echtzeit und Tools zum Überspringen dieser Telefonleitungen, um direkt zu einem Time Warner Agenten zu gelangen. Diese Telefonnummer ist die beste Telefonnummer von Time Warner, da 35,976 Kunden wie Sie diese Kontaktinformationen in den letzten 18 Monaten verwendet und uns Feedback gegeben haben. Häufige Probleme, die von der Kundenbetreuungseinheit behoben werden, die Anrufe an 800-892-2253 beantwortet, sind Lower my bill, Technical Support, Upgrade Account, Cancel Service, Account Access und andere Kundendienstprobleme. Das Time Warner Call Center, in das Sie anrufen, hat Mitarbeiter von California, Texas und ist laut Kunden Mon-Fri 9am-5pm EST geöffnet. Insgesamt hat Time Warner 10 Telefonnummern. Es ist nicht immer klar, wie man am besten mit Time Warner Vertretern sprechen kann. Deshalb haben wir begonnen, diese Informationen aus Vorschlägen der Kundengemeinschaft zusammenzustellen. Bitte teilen Sie uns weiterhin Ihre Erfahrungen mit, damit wir diese kostenlose Ressource weiter verbessern können.

Contacting Time Warner - by phone or otherwise

Während 800-892-2253 die beste gebührenfreie Nummer von Time Warner ist, gibt es insgesamt 18 Möglichkeiten, mit ihnen in Kontakt zu treten. Der nächstbeste Weg, um mit dem Kundensupport-Team zu sprechen, besteht laut anderen Time Warner Kunden darin, die 888-615-0301 Telefonnummer der neue Kunden Abteilung anzurufen. Neben dem Anruf ist die nächste bevorzugte Option für Kunden, die Hilfe suchen, über 888-615-0301 für neue Kunden. Wenn Sie der Meinung sind, dass diese Informationen ungenau sind oder andere Möglichkeiten zur Kontaktaufnahme mit Time Warner kennen, teilen Sie uns dies bitte mit, damit wir sie mit anderen Kunden teilen können. And you can click here if you want to compare all the contact information we've gathered for Time Warner.

What is GetHuman's Relationship to Time Warner?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Time Warner. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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