CenturyLink Phone Number

Calling CenturyLink customer service faster by GetHuman

888-218-0467
Customer service
Current Wait: 16 min (12m avg)
Hours: Mon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm EST; best time to call: 10:15am
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Reasons customers like you called recently

I NEED HELP WITH MY ACCOUNT. FOR THE LAST SEVERAL MONTHS SOMEONE IS MAKING CALLS AND HA...
Hello I pay **.** a month for home Wi-Fi and I can't run a laptop and a roko tv at the...
I have an email thru CenturyLink, it is *****@***.com. I have had it for years. I also...
I clicked on an e-mail link labeled "centurylink". This e-mail said that I could pay m...
Called on Thursday **th to get phone repaired. Told me they would send some one out on...
thought I was auto pay I was before and had to change my a count due to my computer bei...
Fog chewed up the wires
Unable to make outgoing calls. Message says:"call phone company for access code" Phone...
I receive your invoices and pay for your internet service as well as cable services th...
I HAVE A MODEM THAT I NEED TO SEND BACK. FOR THE LIFE i HAVE BEEN ON THE PHONE FOR OVER...
Want to pay my bill online and get the message below:**Oh no! We're so sorry.*We are ex...
How do you supposed to get a car Friday to set up my Internet to have a shirt on I neve...
On **-**-** Victoria Franklin made an arrange for a different bundle set up. We were s...
My bill is due today and I don't get my SS until the **th of October and I can not pay...
It seems like our internet service has been cutting out and gotten slower. I’m wonderi...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on CenturyLink's Phone-Based Customer Care

CenturyLink is a technology company that is perhaps best known for offering consumer and business telecommunications, broadband Internet and DirectTV services. As a provider of services in 37 U.S. states, it isn't surprising that its customer service departments get a lot of calls.

Why do People Call CenturyLink Customer Support?

People call CenturyLink customer service for a range of reasons, including:

  • Requesting the start of new service
  • Making changes to existing services
  • Canceling or transferring service
  • Technical support for services or devices
  • Upgrading or purchasing equipment or devices
  • Questions about the proper use of services or equipment
  • Scheduling technician visits
  • Questions about accounting and billing issues
  • Making payment plans

Best Practices for Calling CenturyLink Customer Service

To help ensure a productive conversation with CenturyLink customer service representatives, check out these tips:

  • Check to make sure you are calling the correct number for the service that you are requesting. CenturyLink has different numbers for various departments, so check the website or your latest bill for what number to call.
  • Have your account number, as well as any correspondence or bills related to your inquiry, in front of you. Nothing is more frustrating (for you or the representative, than finally beginning a conversation only to have to search for documents that you don't have handy.
  • If you are requesting technical support for your Internet, phone or DirectTV, keep in mind that the representative will likely ask to perform remote diagnostic testing. This will be easier if you are in the same room as the device or your computer. If you are calling about broadband service from a mobile phone, and your phone is currently connected to your WiFi, switch off the WiFi.
  • Keep pen and paper handy so that you can take notes during your call. This can be helpful if you need to record confirmation numbers and can be particularly useful if you need to escalate your case.

How Do People Feel About Their Calls to CenturyLink Customer Support?

Reports on CenturyLink customer service is mixed. Some customers are very pleased with the service that they've received while others have complaints. Areas of dissatisfaction often involve inconsistent information provided by customer service representatives, as well as a failure to follow-through on promises made.

Notable Media Reports

In one reported case, a long-standing customer entered into a payment arrangement with CenturyLink as a way of paying off a past due balance. Despite this agreement and an explanation that his first payment would take a few days to arrive, CenturyLink disconnected his service anyway, demanding a deposit before reconnection. Eventually, the situation was resolved, but not until the story was reported on by a local journalist.

What Kind of Issues can CenturyLink Customer Support Resolve?

Customer service representatives for CenturyLink can resolve a range of issues over the phone, including enrolling you into a new service as well as transferring, changing and canceling service.

In addition, a representative can perform some diagnostics on your service and equipment. The representative may also be able to teach you how to use your equipment and get the most out of your broadband, phone and DirectTV services.

What can't Be Resolved by Phone with CenturyLink?

If your situation can only be resolved by replacing or repairing equipment, you will need to either schedule a technician appointment or make arrangements to swap out devices at a CenturyLink location.

If you want to pay your bill in cash, you will need to visit an authorized payment center. Be sure to bring your latest CenturyLink bill with you so as to ensure that your payment is properly credited to your account.

What can I do if I am Unhappy With my Call to CenturyLink?

If your first call to CenturyLink doesn't resolve your issue, don't give up. There are still things you can do:

  • If you haven't already done so, write down what happened during your call. Having this information in writing can make it easier for you to describe what happened to other CenturyLink agents.
  • Call back. You may have had a bad experience with one representative, but the next person you speak to may have the training and ability to help.
  • Use CenturyLink's live chat option to communicate with a representative. A variation on this is getting in touch via CenturyLink's social media accounts. Either option provides you with a transcript of your conversation, something that can be very useful if you have to pursue the matter further.

Customer Number 888-218-0467 - by the Numbers

Telefonnummer zum Wählen888-218-0467
Rückruf möglichNEIN
Anruf von einer realen Person entgegengenommenJA
Abteilung, die Sie anrufenKundendienst
Callcenter-ÖffnungszeitenMo-Fr 8-1 Uhr, Sa 8-22 Uhr, So 8-22 Uhr EST
Beste Zeit zum Wählen10:15 Uhr
Navigieren Sie durch das Telefonlabyrinth zu einem MenschenDrücken Sie 1, um den Service zu bestellen, und 2, um den Kundenservice zu bestellen
Durchschnittliche Wartezeit
Aktuelle Wartezeit16
Rang (unter den Telefonnummern)1
Rang (insgesamt)1
Alternative MethodenTelefon, Chat, Web
Qualität der Kommunikation82%
Qualität der Hilfe65%
Kundenstimmen3,823
Informationen zuletzt aktualisiertMon Oct 19 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

CenturyLink's Best Toll-Free/800 Customer Phone Number

Dies ist die beste Telefonnummer von CenturyLink, die aktuelle Wartezeit in Echtzeit und Tools zum Überspringen dieser Telefonleitungen, um direkt zu einem CenturyLink Agenten zu gelangen. Diese Telefonnummer ist die beste Telefonnummer von CenturyLink, da 39,744 Kunden wie Sie diese Kontaktinformationen in den letzten 18 Monaten verwendet und uns Feedback gegeben haben. Häufige Probleme, die von der Kundenbetreuungseinheit behoben werden, die Anrufe an 888-218-0467 beantwortet, sind Lower My Bill, Setup Service, Technical Support, Transfer Service, Cancel Service und andere Kundendienstprobleme. Das CenturyLink Call Center, in das Sie anrufen, hat Mitarbeiter von Louisiana, Idaho, Washington, Nebraska und ist laut Kunden Mon-Fri 8am-1am, Sat 8am-10pm, Sun 8am-10pm EST geöffnet. Insgesamt hat CenturyLink 5 Telefonnummern. Es ist nicht immer klar, wie man am besten mit CenturyLink Vertretern sprechen kann. Deshalb haben wir begonnen, diese Informationen aus Vorschlägen der Kundengemeinschaft zusammenzustellen. Bitte teilen Sie uns weiterhin Ihre Erfahrungen mit, damit wir diese kostenlose Ressource weiter verbessern können.

Contacting CenturyLink - by phone or otherwise

Während 888-218-0467 die beste gebührenfreie Nummer von CenturyLink ist, gibt es insgesamt 7 Möglichkeiten, mit ihnen in Kontakt zu treten. Der nächstbeste Weg, um mit dem Kundensupport-Team zu sprechen, besteht laut anderen CenturyLink Kunden darin, die 800-366-8201 Telefonnummer der Kundendienst Abteilung anzurufen. Neben dem Anruf ist die nächste bevorzugte Option für Kunden, die Hilfe suchen, über 800-366-8201 für Kundendienst. Wenn Sie der Meinung sind, dass diese Informationen ungenau sind oder andere Möglichkeiten zur Kontaktaufnahme mit CenturyLink kennen, teilen Sie uns dies bitte mit, damit wir sie mit anderen Kunden teilen können. And you can click here if you want to compare all the contact information we've gathered for CenturyLink.

What is GetHuman's Relationship to CenturyLink?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like CenturyLink. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our eBay Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Experian Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like eBay or Experian. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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