CenturyLink Phone Number

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800-201-4099
Customer service
Current Wait: 46 min (43m avg)
Hours: 24 hours, 7 days; best time to call: 8:15am
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Reasons customers like you called recently

My Land line *** ***-**** - the box and wire is swinging in the wind torn loose by a wi...
What is my default password and default username and I've reset it also
I don't know what is the default password nor the default username I tried everything a...
man i have already done this i just need to talk to someone who can fix the problem thi...
the *st of october **** i put my phone on vacation for the winter and was told at that...
OVERPAID ACCT BY $$****.** WOULD LIKE MONNEY BACK----DESPERATE HAVE CALLED** TIMES NO A...
I had service scheduled but I need to cancel my phone is working. A phone in another ro...
I had an appointment on the **th nowbody came
Can I purchase a router and do away with a monthly bill?
Please give me the amount owed and where I should mail my check. . .Robert Quihuis...
I have not received my bill for January. Robert Quihuis, *** W. Mesa Verde. Nogales, a...
I need to return a couple of modems that were sent to me in error, they are the wrong m...
I have century link but want a router with phone so I can shut down my Grandson's computer.
my issue is i have been receiving call after call from solicitors and telemarketers to...
received mail from Centurylink administrator. Is this fraud?
See more recent reasons for calling

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Our Editor's Notes on CenturyLink's Phone-Based Customer Care

CenturyLink is a technology company that is perhaps best known for offering consumer and business telecommunications, broadband Internet and DirectTV services. As a provider of services in 37 U.S. states, it isn't surprising that its customer service departments get a lot of calls.

Why do People Call CenturyLink Customer Support?

People call CenturyLink customer service for a range of reasons, including:

  • Requesting the start of new service
  • Making changes to existing services
  • Canceling or transferring service
  • Technical support for services or devices
  • Upgrading or purchasing equipment or devices
  • Questions about the proper use of services or equipment
  • Scheduling technician visits
  • Questions about accounting and billing issues
  • Making payment plans

Best Practices for Calling CenturyLink Customer Service

To help ensure a productive conversation with CenturyLink customer service representatives, check out these tips:

  • Check to make sure you are calling the correct number for the service that you are requesting. CenturyLink has different numbers for various departments, so check the website or your latest bill for what number to call.
  • Have your account number, as well as any correspondence or bills related to your inquiry, in front of you. Nothing is more frustrating (for you or the representative, than finally beginning a conversation only to have to search for documents that you don't have handy.
  • If you are requesting technical support for your Internet, phone or DirectTV, keep in mind that the representative will likely ask to perform remote diagnostic testing. This will be easier if you are in the same room as the device or your computer. If you are calling about broadband service from a mobile phone, and your phone is currently connected to your WiFi, switch off the WiFi.
  • Keep pen and paper handy so that you can take notes during your call. This can be helpful if you need to record confirmation numbers and can be particularly useful if you need to escalate your case.

How Do People Feel About Their Calls to CenturyLink Customer Support?

Reports on CenturyLink customer service is mixed. Some customers are very pleased with the service that they've received while others have complaints. Areas of dissatisfaction often involve inconsistent information provided by customer service representatives, as well as a failure to follow-through on promises made.

Notable Media Reports

In one reported case, a long-standing customer entered into a payment arrangement with CenturyLink as a way of paying off a past due balance. Despite this agreement and an explanation that his first payment would take a few days to arrive, CenturyLink disconnected his service anyway, demanding a deposit before reconnection. Eventually, the situation was resolved, but not until the story was reported on by a local journalist.

What Kind of Issues can CenturyLink Customer Support Resolve?

Customer service representatives for CenturyLink can resolve a range of issues over the phone, including enrolling you into a new service as well as transferring, changing and canceling service.

In addition, a representative can perform some diagnostics on your service and equipment. The representative may also be able to teach you how to use your equipment and get the most out of your broadband, phone and DirectTV services.

What can't Be Resolved by Phone with CenturyLink?

If your situation can only be resolved by replacing or repairing equipment, you will need to either schedule a technician appointment or make arrangements to swap out devices at a CenturyLink location.

If you want to pay your bill in cash, you will need to visit an authorized payment center. Be sure to bring your latest CenturyLink bill with you so as to ensure that your payment is properly credited to your account.

What can I do if I am Unhappy With my Call to CenturyLink?

If your first call to CenturyLink doesn't resolve your issue, don't give up. There are still things you can do:

  • If you haven't already done so, write down what happened during your call. Having this information in writing can make it easier for you to describe what happened to other CenturyLink agents.
  • Call back. You may have had a bad experience with one representative, but the next person you speak to may have the training and ability to help.
  • Use CenturyLink's live chat option to communicate with a representative. A variation on this is getting in touch via CenturyLink's social media accounts. Either option provides you with a transcript of your conversation, something that can be very useful if you have to pursue the matter further.

Customer Number 800-201-4099 - by the Numbers

Telefonnummer zum Wählen800-201-4099
Rückruf möglichNEIN
Anruf von einer realen Person entgegengenommenJA
Abteilung, die Sie anrufenKundendienst
Callcenter-Öffnungszeiten24 Stunden, 7 Tage
Beste Zeit zum Wählen8:15 Uhr
Navigieren Sie durch das Telefonlabyrinth zu einem MenschenDrücken Sie 2 und dann 1
Durchschnittliche Wartezeit
Aktuelle Wartezeit46
Rang (unter den Telefonnummern)1
Rang (insgesamt)1
Alternative MethodenTelefon, Chat, Web
Qualität der Kommunikation64%
Qualität der Hilfe65%
Kundenstimmen3,641
Informationen zuletzt aktualisiertFri Jan 21 2022 09:00:00 GMT+0000 (Coordinated Universal Time)

CenturyLink's Best Toll-Free/800 Customer Phone Number

Dies ist die beste Telefonnummer von CenturyLink, die aktuelle Wartezeit in Echtzeit und Tools zum Überspringen dieser Telefonleitungen, um direkt zu einem CenturyLink Agenten zu gelangen. Diese Telefonnummer ist die beste Telefonnummer von CenturyLink, da 39,744 Kunden wie Sie diese Kontaktinformationen in den letzten 18 Monaten verwendet und uns Feedback gegeben haben. Häufige Probleme, die von der Kundenbetreuungseinheit behoben werden, die Anrufe an 800-201-4099 beantwortet, sind Setup Service, Lower My Bill, Transfer Service, Technical Support, Cancel Service und andere Kundendienstprobleme. Das CenturyLink Call Center, in das Sie anrufen, hat Mitarbeiter von Louisiana, Idaho, Washington, Nebraska und ist laut Kunden 24 hours, 7 days geöffnet. Insgesamt hat CenturyLink 4 Telefonnummern. Es ist nicht immer klar, wie man am besten mit CenturyLink Vertretern sprechen kann. Deshalb haben wir begonnen, diese Informationen aus Vorschlägen der Kundengemeinschaft zusammenzustellen. Bitte teilen Sie uns weiterhin Ihre Erfahrungen mit, damit wir diese kostenlose Ressource weiter verbessern können.

Contacting CenturyLink - by phone or otherwise

Während 800-201-4099 die beste gebührenfreie Nummer von CenturyLink ist, gibt es insgesamt 6 Möglichkeiten, mit ihnen in Kontakt zu treten. Der nächstbeste Weg, um mit dem Kundensupport-Team zu sprechen, besteht laut anderen CenturyLink Kunden darin, die 888-715-3291 Telefonnummer der Neukunden-Concierge Abteilung anzurufen. Neben dem Anruf ist die nächste bevorzugte Option für Kunden, die Hilfe suchen, über 888-715-3291 für Neukunden-Concierge. Wenn Sie der Meinung sind, dass diese Informationen ungenau sind oder andere Möglichkeiten zur Kontaktaufnahme mit CenturyLink kennen, teilen Sie uns dies bitte mit, damit wir sie mit anderen Kunden teilen können. And you can click here if you want to compare all the contact information we've gathered for CenturyLink.

What is GetHuman's Relationship to CenturyLink?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like CenturyLink. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our FedEx Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the AirBnB Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like FedEx or AirBnB. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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CenturyLink Contact Info

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CenturyLink Live Chat
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