Calling Verizon was not that bad, all things considered. I hate calling any support center because you never know how long you will be on hold, but I got through the phone call in about ten minutes once I got to the hold line, so it was acceptable.
There are a lot of reasons that people might be calling Verizon, from telephone service to television service to car mobile service. Given that fact, I was expecting to wait on the phone for a while. I needed to talk to someone about the Verizon kid's watch. I am thinking about getting my kid a mobile watch so they can call in and check in with me. However, I am not a Verizon customer, so I would also have to switch my mobile provider to Verizon.
That meant I had to call and actually talk to someone to discuss all of this at length. When I called, I was greeted with a message from a virtual assistant saying, "Welcome to Verizon. I'm the Verizon Assistant." After that, there was a long message about privacy and a few other things, and finally, it told me, "Starting with the area code, please say or enter the number you are calling about. If you are not yet a customer, press pound."
I pressed pound, and then I got another long line of options that included: "To become a Verizon mobile customer or prepaid account, press 1. Make a payment on a disconnected account or notice, press 2. Support for your home and existing FiOS internet and home service, press 3. For help getting the mobile number of a device, press 4. Check the status of a device or order recycling request, press 5. For your connected car mobile, press 6. Anything else, press 7."
After that, it asked if I was calling for a personal mobile reason or a business purpose, and I chose personal. Then it told me, "Your call may be monitored and recorded for quality assurance and security," and transferred me to a hold line. I waited for about ten minutes, and a customer representative finally picked up and answered my questions. They were very friendly and patient while I went through my questions, and in the end, when I hung up, I had a lot to think about. I'm not sure what I am going to do, but the call wasn't a bad experience.
We created a free, impartial concierge you can speak to right now that can compare TV, cable, phone, and Internet deals in your area. Are you already getting the best deal? Call now and talk to a real, live person who can tell you what promotions you are missing out on.
Call Free Anytime: 888-379-2546Our service is unaffiliated and thus can compare plans across many providers