Optimum Phone Number

Calling Optimum customer service faster by GetHuman

888-276-5255
Customer service
877-318-2092
New customers
Current Wait: 41 min (21m avg)
Hours: 24 hours, 7 days; best time to call: 8:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Drücken Sie an jeder Eingabeaufforderung 1 und dann 0, bis die Übertragung abgeschlossen ist

Reasons customers like you called recently

I was able to get return labels for two items I received They were a belt and a food c...
I have questions regarding available options to lower my bill
I would like to manage my TV subscription (want to get rid of a couple of networks) and...
Down grade package to seasonal
Is there a way that you can lower my monthly bill?
I am a senior ** yrs old living on a fixed budget. I have been with cablevision since t...
Internet has been out since *pm yesterday
Want to download optimum App to watch tv on my iPad
I can't reach an optimum service representative to cancel my service.
My services will be disconnected on ** october. I am due to be in hospital on ** octobe...
Cable box fried, needed a new one. Went to Yonkers to the Optimum store, got a new box...
I want to cancel my service. Need to speak with a person not a computer.
I wish to cancel my service
Im a contractor, my men broke the cable feed at ** Sterling Lane Sands Point, NY. We ne...
a very long wire from the pole in front of **** jerusalem ave merrick ny *****, across...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Optimum's Phone-Based Customer Care

Optimum is a provider of Internet, telephone and cable TV services and serves the New York tri-state area. It's a subsidiary of Altice USA, which owns other cable brands that operate across the country. As a major provider of communications services, Optimum receives a huge number of customer service requests every day.

Why Do People Call Optimum Customer Service?

People call Optimum for many reasons, including:

  • Starting new cable TV, Internet or telephone service
  • Canceling or making changes to existing services
  • Technical support
  • Scheduling technician visits
  • Arranging for relocation of service
  • Billing questions

Getting in Touch With Optimum by Phone

Optimum operates in three states, each with different numbers. Another thing to consider is that Optimum has different phone lines for business and residential customers. Calling the right number can save you time and frustration.

Optimum also has dedicated phone lines for opening new accounts. These lines are open during the following times:

Monday - Friday, 7 a.m. - 11 p.m.
Saturday, 7 a.m. - 10 p.m.
Sunday, 7 a.m. - 10 p.m.

Technical support is available by phone 24 hours per day. Customer service for all other issues is available from 8 a.m. to 8 p.m. Eastern time.

How Do People Feel About Their Calls to Optimum?

Unfortunately, Optimum customer service has a poor reputation. While many people report satisfaction with their cable, Internet and telephone services, trying to get assistance from Optimum is often challenging. Consumers report that phone representatives are unpleasant and often not able to resolve issues.

Notable Media Reports

In one case of note, the media reported that an elderly Optimum customer was tricked into signing a "work order" for a technician who had been out to his home to fix a malfunctioning phone. The customer had been told that he was only signing a statement indicating that the technician had shown up. Not only was the phone not repaired, but the customer was also billed a fee for the technician.

Calls to Optimum were unsuccessful, and it took the efforts of a well-known consumer advocate to get the charge reversed and the phone fixed.

What Kind of Issues can Optimum Phone-Based Customer Service Resolve?

There are many issues that can be resolved via telephone customer service, including billing issues, starting or changing new service, transferring service after a relocation, setting up technician appointments and handling some technical issues.

What Issues Can't Be Resolved by Calling Optimum?

Some issues do require a visit from a technician who can diagnose and repair problems with equipment and connectivity. In addition, customers who need to exchange or return equipment will have to use a shipping service or make a personal visit to an Optimum store that is set up for this purpose.

Steps You Can Take to Improve Call Outcomes

  • Make sure you are calling the right phone number for your state and account type (home or business).
  • Check the time: Remember, phone-based technical support is available at all times, but phone support for other service requests is restricted to specific business hours.
  • Have a recent bill in front of you. If you don't have a bill, look up your account number online and print it out or write it down.
  • Remain calm and polite during your call. Many customer service representatives are under significant pressure and may be more inclined to go out of their way to help a customer who treats them with respect.

What Can I Do if Dissatisfied with my Call to Optimum Customer Service?

If you are frustrated by an unsuccessful call to Optimum, know that you still have options. Here are some things you can do to get an appropriate resolution:

  • Take a few minutes to write down what happened during your first call. Having this information in front of you can be useful when describing your problem to another representative or supervisor.
  • Write down your desired resolution. Doing this can help keep your conversation on track and ensure that your issues are addressed.
  • Try calling again. Some representatives are better trained or have more experience than others and may be able to approach your situation differently.
  • Consider getting in touch through other means. Optimum offers the option of getting in touch via online chat, which has the benefit of providing you with a record of your communication, something that can be useful when escalating your complaint.
  • Optimum also offers assistance through its social media platforms, including Twitter. As with online chat, you'll have a record of your conversation.
  • Visit an Optimum store. This option can be particularly useful if you need to return or exchange equipment. You may also have an easier time explaining your issue in a face-to-face discussion with a store associate.
  • Some issues, such as checking service outages and transferring service because of a move, can be addressed entirely through Optimum's mobile app or website.

Customer Number 888-276-5255 - by the Numbers

Telefonnummer zum Wählen888-276-5255
Rückruf möglichJA
Anruf von einer realen Person entgegengenommenJA
Abteilung, die Sie anrufenKundendienst
Callcenter-Öffnungszeiten24 Stunden, 7 Tage
Beste Zeit zum Wählen8:30 Uhr
Navigieren Sie durch das Telefonlabyrinth zu einem MenschenDrücken Sie an jeder Eingabeaufforderung 1 und dann 0, bis die Übertragung abgeschlossen ist
Durchschnittliche Wartezeit
Aktuelle Wartezeit41
Rang (unter den Telefonnummern)1
Rang (insgesamt)1
Alternative MethodenTelefon, Chat, Web
Qualität der Kommunikation42%
Qualität der Hilfe68%
Kundenstimmen60,573
Informationen zuletzt aktualisiertSun Oct 25 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

Optimum's Best Toll-Free/800 Customer Phone Number

Dies ist die beste Telefonnummer von Optimum, die aktuelle Wartezeit in Echtzeit und Tools zum Überspringen dieser Telefonleitungen, um direkt zu einem Optimum Agenten zu gelangen. Diese Telefonnummer ist die beste Telefonnummer von Optimum, da 185,034 Kunden wie Sie diese Kontaktinformationen in den letzten 18 Monaten verwendet und uns Feedback gegeben haben. Häufige Probleme, die von der Kundenbetreuungseinheit behoben werden, die Anrufe an 888-276-5255 beantwortet, sind Change Plan, Dispute a Charge, Service Outage, Cancel Account, Technical Support und andere Kundendienstprobleme. Das Optimum Call Center, in das Sie anrufen, hat Mitarbeiter von Connecticut, New Jersey, New York und ist laut Kunden 24 hours, 7 days geöffnet. Insgesamt hat Optimum 7 Telefonnummern. Es ist nicht immer klar, wie man am besten mit Optimum Vertretern sprechen kann. Deshalb haben wir begonnen, diese Informationen aus Vorschlägen der Kundengemeinschaft zusammenzustellen. Bitte teilen Sie uns weiterhin Ihre Erfahrungen mit, damit wir diese kostenlose Ressource weiter verbessern können.

Contacting Optimum - by phone or otherwise

Während 888-276-5255 die beste gebührenfreie Nummer von Optimum ist, gibt es insgesamt 9 Möglichkeiten, mit ihnen in Kontakt zu treten. Der nächstbeste Weg, um mit dem Kundensupport-Team zu sprechen, besteht laut anderen Optimum Kunden darin, die 877-584-2495 Telefonnummer der Kundendienst Abteilung anzurufen. Neben dem Anruf ist die nächste bevorzugte Option für Kunden, die Hilfe suchen, über 877-584-2495 für Kundendienst. Wenn Sie der Meinung sind, dass diese Informationen ungenau sind oder andere Möglichkeiten zur Kontaktaufnahme mit Optimum kennen, teilen Sie uns dies bitte mit, damit wir sie mit anderen Kunden teilen können. And you can click here if you want to compare all the contact information we've gathered for Optimum.

What is GetHuman's Relationship to Optimum?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Optimum. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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