AT&T Wireless Phone Number
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Our Editor's Notes on AT&T Wireless's Phone-Based Customer Care
AT&T Wireless provides wireless services for 162.3 million U.S. subscribers. As a provider of phone services, it isn't at all surprising that AT&T would receive a lot of customer support calls.
Why Do Customers Call AT&T Wireless Customer Support?
Consumers call AT&T Wireless for help with a range of issues, including:
- Starting, changing and canceling service
- Purchasing and upgrading devices
- Technical support
- Billing questions and issues
- Arranging for equipment returns or repairs
AT&T Customer Service Phone Hours
AT&T Wireless offers phone-based customer service every day from 7 am to 10 pm local time. Customers can call AT&T's toll-free number or simply dial 611 from their AT&T mobile phone.
There is a separate toll-free number for starting new service, and AT&T representatives are available to answer these calls Monday through Friday, 8 am to midnight eastern time. Weekend hours are 8 am to 11 pm eastern time.
AT&T Wireless customers who are traveling and need assistance with their phones can call a separate line 24/7 and people with disabilities or who need TTY services can receive customer support Monday through Friday from 10 am through 10 pm eastern time and on Saturdays from 11 am to 7:45 pm eastern time.
Customers of AT&T Wireless' prepaid service should be aware that there is a different set of phone numbers for their customer service calls, although dialing 611 from an AT&T Wireless prepaid phone remains the quickest way to connect with a live customer support specialist.
AT&T Call Centers
AT&T maintains a network of call centers in the United States and Mexico, as well as other locations outside of North America. The company states on its website that it is committed to developing its customer service talent and promoting from within. To this end, AT&T provides educational benefits, mentoring and career paths to management positions.
How Do Consumers Feel About Calls to AT&T?
As is true of many large companies, the phone-based customer service department at AT&T Wireless has its detractors and supporters. Many people end a call with AT&T Wireless customer service representatives feeling satisfied, though there are cases in which callers are either upset with the service received or find out later that their issue has not actually been resolved.
AT&T Wireless Customer Support Cases in the Media
One case that caught the attention of the consumer advocacy press involved a man who returned a seemingly defective phone to AT&T, which sent him a new one. AT&T, like many companies, has a policy of only refunding the cost of a defective device after the device has been received by the company and inspected.
In this case, AT&T took a long time to issue a refund. The customer became upset and learned that AT&T does not have a dispute-resolution process. Eventually, third parties got involved and secured the refund for the customer.
Other cases addressed online involve billing disputes in which consumers receive conflicting messages each time they call AT&T Wireless customer service. One tip that advocates offer is to get all agreements regarding refunds, plan changes and rate discounts in writing, making it easier to work with AT&T in case of a dispute.
What Can You Accomplish While on the Phone with AT&T Wireless?
Most consumer concerns and issues can be addressed while on the phone with an AT&T Wireless representative. These include:
- Purchasing a new wireless plan, updating a current plan, or canceling service
- Selecting and purchasing a new device
- Getting technical support and information about returning a device for repair or replacement
- Make a payment
- Address billing and payment concerns
What Can't Be Done Over the Phone?
If a device needs to be repaired or replaced, the representative can provide information on how this can be done, but the phone will need to be mailed to AT&T or brought to a physical location.
What Can You Do About an Unsuccessful Call to AT&T Wireless?
Despite your best efforts, you may find yourself hanging up the phone after a call to AT&T Wireless customer support feeling demoralized. If you were not able to effectively communicate your problem to the support representative, or you were unable to get the service or price you feel you deserve, consider the following:
- Wait an hour or two and then call AT&T Wireless again. While waiting, jot down your main concerns and what happened on the last call. Sometimes a different representative is more knowledgable and can get your support case back on track.
- Visit an AT&T store and speak to one of the associates about your concerns.
- Request a live chat on the AT&T Wireless website. Live chat operators are available every day from 7 am to 1 am eastern time.
- Contact AT&T customer service through its customer forums, available through the AT&T Wireless website.
- Reach out over AT&T's social media accounts, including Twitter, Facebook, and YouTube.
The last three options provide you with a written record of your conversation with AT&T representatives, something that can be very helpful as you try to resolve your issue.
Customer Number 800-331-0500 - by the Numbers
AT&T Wireless's Best Toll-Free/800 Customer Phone Number
Dies ist die beste Telefonnummer von AT&T Wireless, die aktuelle Wartezeit in Echtzeit und Tools zum Überspringen dieser Telefonleitungen, um direkt zu einem AT&T Wireless Agenten zu gelangen. Diese Telefonnummer ist die beste Telefonnummer von AT&T Wireless, da 72,204 Kunden wie Sie diese Kontaktinformationen in den letzten 18 Monaten verwendet und uns Feedback gegeben haben. Häufige Probleme, die von der Kundenbetreuungseinheit behoben werden, die Anrufe an 800-331-0500 beantwortet, sind Complaint, Overcharges on my account, Service or technical issue, Billing issue, Change or cancel service und andere Kundendienstprobleme. Das AT&T Wireless Call Center, in das Sie anrufen, hat Mitarbeiter von India, Philippines, Montana, Colorado und ist laut Kunden Mon-Fri 8am-10pm, Sat-Sun 7am-7pm EST geöffnet. Insgesamt hat AT&T Wireless 10 Telefonnummern. Es ist nicht immer klar, wie man am besten mit AT&T Wireless Vertretern sprechen kann. Deshalb haben wir begonnen, diese Informationen aus Vorschlägen der Kundengemeinschaft zusammenzustellen. Bitte teilen Sie uns weiterhin Ihre Erfahrungen mit, damit wir diese kostenlose Ressource weiter verbessern können.
Contacting AT&T Wireless - by phone or otherwise
Während 800-331-0500 die beste gebührenfreie Nummer von AT&T Wireless ist, gibt es insgesamt 14 Möglichkeiten, mit ihnen in Kontakt zu treten. Der nächstbeste Weg, um mit dem Kundensupport-Team zu sprechen, besteht laut anderen AT&T Wireless Kunden darin, die 800-756-0134 Telefonnummer der neue Kunden Abteilung anzurufen. Neben dem Anruf ist die nächste bevorzugte Option für Kunden, die Hilfe suchen, über 800-756-0134 für neue Kunden. Wenn Sie der Meinung sind, dass diese Informationen ungenau sind oder andere Möglichkeiten zur Kontaktaufnahme mit AT&T Wireless kennen, teilen Sie uns dies bitte mit, damit wir sie mit anderen Kunden teilen können. And you can click here if you want to compare all the contact information we've gathered for AT&T Wireless.
What is GetHuman's Relationship to AT&T Wireless?
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like AT&T Wireless. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.