Uber is a rideshare company operating in the United States and in several other countries. The company's drivers provide millions of rides per day, creating plenty of customer-service related concerns. While Uber's model does not provide phone-based customer support to most of its customers for non-urgent issues, the option does exist for its most frequent users.
Uber prefers to provide customer service online and through its mobile app. As a result, most customers have limited access to telephone-based customer service.
There are two situations in which a customer can call Uber for assistance:
1. An emergency: Uber has an emergency number for drivers and riders who need to report urgent safety-related issues. Uber instructs callers to report incidents to 911 first, then contact Uber. It is important to note that this service is only for serious, urgent issues that have an impact on the safety of riders, drivers or the general public.
2. Diamond level riders: Like many companies, Uber has a loyalty program that provides rewards and perks to its customers. The program's top tier is Diamond, a level that does provide premium customer support, including access to phone-based customer service representatives.
Frequent riders who are gold or platinum level in the loyalty program do receive "priority" customer service through the mobile app, though this is not phone-based.
Because so few people have access to Uber phone-based customer support, it's difficult to gauge general opinions of the service. It should be noted that there have been media mentions of the possibility that, eventually, more Uber customers will have the option of receiving phone-based support, rather than having to rely on social media or Uber's in-app system.
As for Uber's general approach to customer service, reviews are mixed, which is not unusual for companies of this size. Many people feel that that it is easy to get caught up in an endless loop of stock responses without any real resolution to problems. Uber instructs riders to wait 24 hours for a response via the company's app, something that many people are unhappy about.
It should be noted, however, that many people find Uber's customer service to be acceptable, particularly when it comes to routine issues such as drivers who arrive late or are rude to passengers.
Uber is a relatively new company and pioneered the rideshare business model. As a result, the company has undergone significant scrutiny by the news media, in part because of Uber's growing pains, which has led to customer service and public safety issues.
Many media reports have suggested that Uber hasn't always offered appropriate customer service, though there is some indication that this is changing.
Uber customer service, both phone-based and app-based, can address the following issues:
Because Uber rides are tracked via its app, Uber is in a position to review rides and verify issues such as late pickups, inappropriately canceled rides, and driver errors. This can allow Uber's customer service representatives to resolve issues and, when appropriate, issue refunds or provide other types of compensation.
Uber is not a law enforcement agency and cannot provide emergency services. Riders are urged to use their best judgment when dealing with drivers and to call 911 if they feel that their safety, or that of the public, is at stake.
If you are unhappy with Uber customer service, don't give up and don't settle for a poor or nonexistent resolution to your issue. Instead, consider the following steps:
Sie sind hierher gekommen, um die Telefonnummer von Uber, die aktuelle Wartezeit in Echtzeit und eine Möglichkeit zu sehen, direkt durch die Telefonleitungen zu springen, um direkt zu einem Uber -Agenten zu gelangen. Es gibt gute und schlechte Nachrichten: Die schlechte Nachricht ist, dass sie keine Telefonnummer haben, aber die gute ist, dass wir sowieso wissen, wie wir Uber kontaktieren und Ihnen bei Ihrem Problem helfen können. In den letzten 18 Monaten haben 150,390 Kunden wie Sie nach einer Telefonnummer für Uber gesucht und uns dabei geholfen, zu bestätigen, dass sie keine haben. Häufige Gründe, warum Benutzer versuchen, die Uber Kundendienstabteilung anzurufen, sind Dispute a Charge, Problem With the App, Problem With a Ride, Account Access, Left Something In Ride und andere Kundendienstprobleme. Anstatt zuerst zu versuchen, Uber aufzurufen, sollten Sie zuerst Ihr Problem beschreiben. Aus diesem Grund können wir möglicherweise eine optimale Möglichkeit empfehlen, sie über das Internet oder Twitter zu kontaktieren. Leider hat Uber derzeit keine Telefonnummern. Es ist nicht immer klar, wie man am besten mit Uber Vertretern spricht. Deshalb haben wir begonnen, diese Informationen aus Vorschlägen der Kundengemeinschaft zusammenzustellen. Bitte teilen Sie uns weiterhin Ihre Erfahrungen mit, damit wir diese kostenlose Ressource weiter verbessern können.
Während Uber keine gebührenfreie Nummer hat, gibt es insgesamt 2 Möglichkeiten, mit ihnen in Kontakt zu treten. Der nächstbeste Weg, um mit dem Kundensupport-Team zu sprechen, besteht darin, GetHuman über Ihr Problem zu informieren und uns versuchen zu lassen, den besten Weg zu finden, um mit ihnen in Kontakt zu treten oder Hilfe für dieses spezielle Problem zu finden. Neben dem Anruf ist die nächste bevorzugte Option für Kunden, die Hilfe suchen, über Online Help für Customer Service. Wenn Sie der Meinung sind, dass diese Informationen ungenau sind oder andere Möglichkeiten zur Kontaktaufnahme mit Uber kennen, teilen Sie uns dies bitte mit, damit wir sie mit anderen Kunden teilen können. And you can click here if you want to compare all the contact information we've gathered for Uber.
GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Uber, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. For example, see our Verizon FiOS Phone Number page. Or our Apple Phone Number page. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Uber customers like yourself.
In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Uber. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.