Uber Phone Number

Calling Uber customer service faster by GetHuman

No Phone Number
For Customer Service
Their best help: Helpdesk von Uber
BETTER: Tell us why you're calling. GetHuman walks you through to resolution with our best tools & follow-up!

Reasons customers like you called recently

Mera uberapp sign out nahi ho rha hai mera passwords galt beta rha hai please help me m...
vor 17 Stunden
Can't contact Uber. Left my phone in car last night. I have no way of contacting them
vor 19 Stunden
I am requesting my **** tax summary statement. I received my ****-K and ****- MISC inco...
vor 21 Stunden
I left my mobile phone in the Uber Car this evening. I have no other form of contact I...
vor einem Tag
I left my mobile phone in the uber car
vor einem Tag
I ordered mine and my partners tea today from smoke yard in Oldham so sorry but it was...
vor einem Tag
I need to change my email and there is no way to do that via the web site. I don't have...
vor einem Tag
Sir . Maine abhi uber cab ki ride book ki thi or wo accept bhi ho gai lekin jab maine c...
vor 2 Tagen
My ubereats order went to the wrong address.
vor 3 Tagen
How many members can travel in a Uber go can during COVID-**
vor 5 Tagen
Hello, my name is Sevket Taskin, just signed up to be an Uber driver, I cant go any fur...
vor 5 Tagen
Can I create an account for a family member in another state and pay for his rides with...
vor 5 Tagen
My account is disabled suddenly from October I am trying to reach customer care no use...
vor 6 Tagen
I have Uber charges on my bank acct. when I haven't used Uber. I want Uber to reverse t...
vor 6 Tagen
I have an Uber car ride charge today that I never made. How do I get this charge reversed?
vor 6 Tagen
See more recent reasons for callingHelp me with my issue

Our Editor's Notes on Uber's Phone-Based Customer Care

Uber is a rideshare company operating in the United States and in several other countries. The company's drivers provide millions of rides per day, creating plenty of customer-service related concerns. While Uber's model does not provide phone-based customer support to most of its customers for non-urgent issues, the option does exist for its most frequent users.

Why do People Call Uber's Customer Service Department?

Uber prefers to provide customer service online and through its mobile app. As a result, most customers have limited access to telephone-based customer service.

There are two situations in which a customer can call Uber for assistance:

1. An emergency: Uber has an emergency number for drivers and riders who need to report urgent safety-related issues. Uber instructs callers to report incidents to 911 first, then contact Uber. It is important to note that this service is only for serious, urgent issues that have an impact on the safety of riders, drivers or the general public.

2. Diamond level riders: Like many companies, Uber has a loyalty program that provides rewards and perks to its customers. The program's top tier is Diamond, a level that does provide premium customer support, including access to phone-based customer service representatives.

Frequent riders who are gold or platinum level in the loyalty program do receive "priority" customer service through the mobile app, though this is not phone-based.

How do People Feel About Calling Uber Customer Support?

Because so few people have access to Uber phone-based customer support, it's difficult to gauge general opinions of the service. It should be noted that there have been media mentions of the possibility that, eventually, more Uber customers will have the option of receiving phone-based support, rather than having to rely on social media or Uber's in-app system.

As for Uber's general approach to customer service, reviews are mixed, which is not unusual for companies of this size. Many people feel that that it is easy to get caught up in an endless loop of stock responses without any real resolution to problems. Uber instructs riders to wait 24 hours for a response via the company's app, something that many people are unhappy about.

It should be noted, however, that many people find Uber's customer service to be acceptable, particularly when it comes to routine issues such as drivers who arrive late or are rude to passengers.

Uber Customer Service and the Media

Uber is a relatively new company and pioneered the rideshare business model. As a result, the company has undergone significant scrutiny by the news media, in part because of Uber's growing pains, which has led to customer service and public safety issues.

Many media reports have suggested that Uber hasn't always offered appropriate customer service, though there is some indication that this is changing.

What Kind of Issues Can Uber Customer Service Resolve?

Uber customer service, both phone-based and app-based, can address the following issues:

  • Poor service or rude behavior from drivers
  • Drivers who refuse to allow service dogs or accommodate disabled passengers
  • Concerns about drivers who abuse the cancellation system
  • Drivers who are very late to pick up passengers
  • Situations in which the amount charged for an Uber ride is excessive
  • Questions about loyalty program credits and rewards

Because Uber rides are tracked via its app, Uber is in a position to review rides and verify issues such as late pickups, inappropriately canceled rides, and driver errors. This can allow Uber's customer service representatives to resolve issues and, when appropriate, issue refunds or provide other types of compensation.

What are Issues that Uber Customer Service Can't Address?

Uber is not a law enforcement agency and cannot provide emergency services. Riders are urged to use their best judgment when dealing with drivers and to call 911 if they feel that their safety, or that of the public, is at stake.

What Can I do if Unhappy With My Uber Support Call?

If you are unhappy with Uber customer service, don't give up and don't settle for a poor or nonexistent resolution to your issue. Instead, consider the following steps:

  • After your contact with Uber customer service, take a few moments to collect yourself. Write or type out what happened during your initial contact and then do the same with your ideal resolution. Having this in front of you during future contacts can help keep your conversation on track.
  • Contact Uber again. Sometimes, a different representative has more knowledge or resources and can resolve your issue.
  • Try other ways of getting ahold of Uber. Uber has Twitter and Facebook accounts and does respond to consumer complaints via these platforms.
  • If your case seems to be at a standstill, contact the government agency that regulates rideshare services in the city from where you booked your ride. The agency may not be able to resolve individual complaints, but will keep a record of your concern and may, in the future, use this to hold Uber or other rideshare companies accountable for inaction on customer complaints.

Uber's Best Toll-Free/800 Customer Phone Number

Sie sind hierher gekommen, um die Telefonnummer von Uber, die aktuelle Wartezeit in Echtzeit und eine Möglichkeit zu sehen, direkt durch die Telefonleitungen zu springen, um direkt zu einem Uber -Agenten zu gelangen. Es gibt gute und schlechte Nachrichten: Die schlechte Nachricht ist, dass sie keine Telefonnummer haben, aber die gute ist, dass wir sowieso wissen, wie wir Uber kontaktieren und Ihnen bei Ihrem Problem helfen können. In den letzten 18 Monaten haben 150,390 Kunden wie Sie nach einer Telefonnummer für Uber gesucht und uns dabei geholfen, zu bestätigen, dass sie keine haben. Häufige Gründe, warum Benutzer versuchen, die Uber Kundendienstabteilung anzurufen, sind Dispute a Charge, Problem With the App, Account Access, Problem With a Ride, Left Something In Ride und andere Kundendienstprobleme. Anstatt zu versuchen, Uber anzurufen, empfehlen wir Ihnen, uns mitzuteilen, welches Problem Sie haben, und sie dann möglicherweise über das Internet zu kontaktieren. Leider hat Uber derzeit keine Telefonnummern. Es ist nicht immer klar, wie man am besten mit Uber Vertretern sprechen kann. Deshalb haben wir begonnen, diese Informationen aus Vorschlägen der Kundengemeinschaft zusammenzustellen. Bitte teilen Sie uns weiterhin Ihre Erfahrungen mit, damit wir diese kostenlose Ressource weiter verbessern können.

Contacting Uber - by phone or otherwise

Uber hat zwar keine gebührenfreie Nummer, ist aber auch die einzige Möglichkeit, mit ihnen in Kontakt zu treten. Der nächstbeste Weg, um mit dem Kundensupport-Team zu sprechen, besteht laut anderen Uber Kunden darin, GetHuman über Ihr oben genanntes Problem zu informieren und uns jemanden finden zu lassen, der Ihnen hilft. Neben dem Anruf ist die nächste bevorzugte Option für Kunden, die Hilfe suchen, über Online Help für Customer Service. Wenn Sie der Meinung sind, dass diese Informationen ungenau sind oder andere Möglichkeiten zur Kontaktaufnahme mit Uber kennen, teilen Sie uns dies bitte mit, damit wir sie mit anderen Kunden teilen können. And you can click here if you want to compare all the contact information we've gathered for Uber.

How GetHuman Helps If Uber Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Uber, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. For example, see our GameStop Phone Number page. Or our Sprint Phone Number page. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Uber customers like yourself.

What is GetHuman's Relationship to Uber?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Uber. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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