Rhapsody.com Phone Number

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866-597-5505
Customer service
Current Wait: 56 min (33m avg)
Hours: Mon-Fri 6am-6pm, Sat-Sun 7:30am-5pm PST; best time to call: 3pm
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Drücken Sie 2 für die Abrechnung oder 3 für den technischen Service ODER drücken Sie 0 bis zur Übertragung
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Reasons customers like you called recently

My music is missing and I want it restored!!!
My Napster went offline yesterday the people at your help center aren’t very good I jus...
I would like to cancel my membership
My new email is *****@***.com and my phone is *** -***-****
I changed my email my old email was vic.*** *****@***.com
Rhapsody.com is billing me for an account I didn't know I had and I have no way to canc...
I sent you money I sent you $* extra I'm still not getting no kind of response I've bee...
I can't sign into my account don't remember user name or password
Wish to tell you I no longer need Rhapsody
Rodney Eason made a purchase using my cash app card and I would like a refund and also...
I am no more interested to be a Napster Rapsody Premier subscriber. Pleasse cancel my m...
I’m being charged to my cellphone and want to cancel
My friend used my card on your website. It was declined and said it was declined. But n...
Been trying for months to open my account. Have sense changed credit cards. Need to op...
How do I download music to my hardrive to put it on a cd?
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Rhapsody.com's Phone-Based Customer Care

Rhapsody, now owned by Napster, is an online music and radio streaming service that provides individuals as well as businesses. As one of the most popular streaming music services in the world, it isn't surprising that Napster gets many requests for customer service each and every day.

It should be noted that Napster does not provide phone-based customer service to its users. However, the company does provide email and live chat support.

Why Do People Contact Rhapsody/Napster Customer Support?

Users contact Napster customer for a variety of reasons, including:

  • Assistance with setting up a subscription
  • Changing or canceling subscriptions
  • Technical support and troubleshooting
  • Billing inquiries
  • Reporting identity theft and hacking
  • Assistance with using features, particularly at the Premier level of service

Best Practices for Contacting Rhapsody/Napster Customer Service

Napster does not provide support over the phone. Instead, the company encourages users to use its customer support forum to receive help from other expert users. It is, however, possible to send an email to Napster via a pop-up form on its website.

If you use the pop-up form, you will be asked to provide answers to a series of questions. This information must be completed before your request is submitted so that the Napster customer service representative that reads your email can provide you with the best assistance and advice.

How Do Consumers Feel About Contacting Rhapsody/Napster Customer Service?

Many consumers are unhappy with the fact that Napster does not provide phone-based customer service. These customers would rather work with Napster's customer support staff over the phone and in real time. Still, some users also report positive experiences with the email and live chat options provided.

What Kind of Issues can Rhapsody/Napster Customer Service Representative Resolve?

Because Napster is a strictly online service, its customer service agents can resolve most common issues, including subscription changes and cancellations, troubleshooting and technical support, including changing and canceling service, providing technical support, and researching billing issues. Users who have upgraded to the Premier Service but who are not receiving their benefits can also request assistance from customer service agents.

What Can't Be Resolved by Rhapsody/Napster Customer Service?

Consumers sometimes have problems with third-party hardware and software that is incompatible with Napster. In these cases, a customer service representative for Napster might be able to suggest a workaround, but it may not be possible to resolve the issue entirely. In such cases, you may need to stop using Napster, upgrade your software or use a new device with the service.

Another option for you would be to contact the third party company and ask if they have any suggestions for making software or a device compatible with Napster.

What Should You Do If You Have an Unsuccessful Interaction with Rhapsody/Napster?

If you are unable to resolve your issue with Napster customer service, don't fret. You may still have options that can help you get your issues resolved.

  • Review your conversation with customer service and try to determine whether there are any identifiable areas of miscommunication or misinterpretation. You'll need to know about these before you re-contact Napster.
  • Start another live chat or send another email and explain that this is your second request for help. Describe what went wrong with your first conversation and make clear what you are trying to achieve.
  • If a second live chat doesn't work, try connecting with customer support another way. If you used live chat at first, switch to email, if email doesn't work, try live chat.
  • Another option is to reach out to Napster customer service via the company's social media platforms. They may have a separate set of specialists monitoring these accounts and these agents may be able to help.

Customer Number 866-597-5505 - by the Numbers

Telefonnummer zum Wählen866-597-5505
Rückruf möglichJA
Anruf von einer realen Person entgegengenommenJA
Abteilung, die Sie anrufenKundendienst
Callcenter-ÖffnungszeitenMo-Fr 6-18 Uhr, Sa-So 7:30-17 Uhr PST
Beste Zeit zum Wählen15 Uhr
Navigieren Sie durch das Telefonlabyrinth zu einem MenschenDrücken Sie 2 für die Abrechnung oder 3 für den technischen Service ODER drücken Sie 0 bis zur Übertragung
Durchschnittliche Wartezeit
Aktuelle Wartezeit56
Rang (unter den Telefonnummern)1
Rang (insgesamt)1
Alternative MethodenTelefon, Web
Qualität der Kommunikation81%
Qualität der Hilfe75%
Kundenstimmen331
Informationen zuletzt aktualisiertThu Jun 23 2022 10:00:00 GMT+0000 (Coordinated Universal Time)

Rhapsody.com's Best Toll-Free/800 Customer Phone Number

Dies ist die beste Telefonnummer von Rhapsody.com, die aktuelle Wartezeit in Echtzeit und Tools zum Überspringen dieser Telefonleitungen, um direkt zu einem Rhapsody.com -Agenten zu gelangen. Diese Telefonnummer ist die beste Telefonnummer von Rhapsody.com, da 4,806 Kunden wie Sie diese Kontaktinformationen in den letzten 18 Monaten verwendet und uns Feedback gegeben haben. Häufige Probleme, die von der Kundenbetreuungseinheit behoben werden, die Anrufe an 866-597-5505 beantwortet, sind Setup service, Service problem, Cancel service, Change plan, Overcharge/Strange charge und andere Kundendienstprobleme. Anstatt zuerst Rhapsody.com aufzurufen, sollten Sie zuerst Ihr Problem beschreiben. Aus diesem Grund können wir möglicherweise eine optimale Möglichkeit empfehlen, sie per Telefon oder Internet zu kontaktieren. Insgesamt hat Rhapsody.com eine 1 Telefonnummer. Es ist nicht immer klar, wie man am besten mit Rhapsody.com Vertretern sprechen kann. Deshalb haben wir begonnen, diese Informationen aus Vorschlägen der Kundengemeinschaft zusammenzustellen. Bitte teilen Sie uns weiterhin Ihre Erfahrungen mit, damit wir diese kostenlose Ressource weiter verbessern können.

Contacting Rhapsody.com - by phone or otherwise

Während 866-597-5505 die beste gebührenfreie Nummer von Rhapsody.com ist, gibt es insgesamt 2 Möglichkeiten, mit ihnen in Kontakt zu treten. Der nächstbeste Weg, um mit dem Kundensupport-Team zu sprechen, besteht darin, GetHuman über Ihr Problem zu informieren und uns versuchen zu lassen, den besten Weg zu finden, um mit ihnen in Kontakt zu treten oder Hilfe für dieses spezielle Problem zu finden. Neben dem Anruf ist die nächste bevorzugte Option für Kunden, die Hilfe suchen, über Online Help für Customer Service. Wenn Sie der Meinung sind, dass diese Informationen ungenau sind oder andere Möglichkeiten zur Kontaktaufnahme mit Rhapsody.com kennen, teilen Sie uns dies bitte mit, damit wir sie mit anderen Kunden teilen können. And you can click here if you want to compare all the contact information we've gathered for Rhapsody.com.

What is GetHuman's Relationship to Rhapsody.com?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Rhapsody.com. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Rhapsody.com Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
All Rhapsody.com contacts
Rhapsody.com TelefonnummerBEST
Rhapsody.com Helpdesk
General customer information

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