Postmates Phone Number

Call Postmates customer service faster with GetHuman

For Customer Service
Their best help: Postmates E-Mail-Support
BETTER: Tell us why you're calling. GetHuman walks you through to resolution with our best tools & follow-up!

Reasons customers like you called recently

Vale Luna, Mexican restaurant .***-**-**** *We ordered food that never was delivered,th...
I ordered postmates and my food was not what it should be i want a refund
I got my food late. And it was ice cold I want to complete refund. I spoke to the gener...
I was charged to the credit card but we did not use Postmates Ubr. *Will you please ***...
I ordered my food from Taco bell and it took over an hour to get to me, my crunchy taco...
I order my food and it took over an hour to get to me with no communication and my crun...
I order my food at *:**am from ihop confirmation said. Food will arrivev. *:** am marcu...
Food never arrive my card got chatged so i need a refund
My food never arrive but my card got charged so i need aveefund
My driver brought the wrong order and then stole it!
Our food said it would take **-** min to arrive and didn’t arrive till about ** min to...
I am simone williams and I order a jerk pork at dutch pot restaurant and got jerk chick...
I never received my order from Teasome last night. I need a refund.
Missing a good portion of my order
Was supposed to receive refund for an order gone bad and never received it
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Postmates's Phone-Based Customer Care

Postmates is a meal delivery company that partners with restaurants and other businesses that do not have their own delivery staff. As one of the most successful online meal delivery companies in the United States, it isn't surprising that Postmates gets lots of requests for customer service.

It should be noted, however, that Postmates does not provide phone-based customer support. If you need to get in touch with Postmates, you must do so through Postmates' online request form.

Why Do People Contact Postmates Customer Support?

Customers contact Postmates customer support for a range of reasons, including:

  • Technical support and troubleshooting
  • Tracking order status
  • Making changes to orders
  • Reporting problems with orders
  • Filing complaints or concerns about delivery drivers
  • Membership changes and cancellations

Best Practices for Contacting Postmates Customer Service

There are several things that you can do to help ensure that your Postmates inquiry is handled quickly and professionally:

Follow the instructions in the help section on Postmates' website. This will help ensure that your support request is forwarded to the correct department.

Explain your concern clearly, carefully, and politely. This will help the customer service representative understand your problem so that he or she is able to offer a solution.

Ensure that you have screenshots and copies of documentation handy. Being able to supply this information to the customer service agent who handles your request can speed up your ticket and helps to ensure that you get the resolution you want.

How do Consumers Feel About Calling Postmates Customer Service?

Many consumers are unhappy that Postmates does not provide phone-based customer service. The lack of real-time support can be frustrating when waiting for a pizza to arrive or to report a missing packet of ranch from an order of chicken wings.

At the same time, there does not appear to be pattern of reports online or in the news media regarding poor service from postmates, indicating a relative satisfaction Postmates customer support.

What Kind of Issues can a Postmates Customer Service Representative Resolve?

A Postmates customer service representative can resolve many common issues, including billing problems, undelivered or misdelivered food, missing items, wrong items, or problems with delivery drivers. Customer support can also help with troubleshooting technical issues on the Postmates' website or mobile apps.

What Can't Be Resolved With a Call to Postmates Customer Service?

Postmates is a third-party service used by restaurants and shops. While Postmates can attempt to intervene in a dispute between yourself and the merchant, there are limitations to this capability and you may need to take other, more direct, approaches to resolve an issue.

If your computer or device is incompatible with the Postmates website, a customer service representative may be able to suggest a workaround, but may not be able to entirely resolve the issue. If this is the case, you'll need to use a different device to access Postmates.

What Should You Do If You Have an Unsuccessful Call with Postmates?

If your support request does not go the way you wanted it to, don't give up. You may still have options.

First, carefully review the response that you received from Postmates. It may be that there was a miscommunication that derailed your request. Re-reading your communications will help you determine if this happened.

Next, reply to the communication from Postmates. Explain that you believe that your case has been mishandled and why. Ask that your case be escalated to a supervisor if necessary.

If you don't get anywhere with Postmates, you still have a couple of other things that you can do. First, contact the merchant with whom you placed your order. The manager there may be willing to address your concern or advocate on your behalf with Postmates. If you are having a billing issue, contact your bank and dispute the charge.

Postmates's Best Toll-Free/800 Customer Phone Number

Sie sind hierher gekommen, um die Telefonnummer von Postmates, die aktuelle Wartezeit in Echtzeit und eine Möglichkeit zu sehen, direkt durch die Telefonleitungen zu springen, um direkt zu einem Postmates -Agenten zu gelangen. Es gibt gute und schlechte Nachrichten: Die schlechte Nachricht ist, dass sie keine Telefonnummer haben, aber die gute ist, dass wir sowieso wissen, wie wir Postmates kontaktieren und Ihnen bei Ihrem Problem helfen können. In den letzten 18 Monaten haben 72,642 Kunden wie Sie nach einer Telefonnummer für Postmates gesucht und uns dabei geholfen, zu bestätigen, dass sie keine haben. Häufige Gründe, warum Benutzer versuchen, die Postmates Kundendienstabteilung anzurufen, sind Setup service, Cancel service, Overcharge/Strange charge, Complaint und andere Kundendienstprobleme. Anstatt zuerst zu versuchen, Postmates aufzurufen, sollten Sie zuerst Ihr Problem beschreiben. Aus diesem Grund können wir möglicherweise eine optimale Möglichkeit empfehlen, sie per E-Mail oder Internet zu kontaktieren. Leider hat Postmates derzeit keine Telefonnummern. Es ist nicht immer klar, wie man am besten mit Postmates Vertretern sprechen kann. Deshalb haben wir begonnen, diese Informationen aus Vorschlägen der Kundengemeinschaft zusammenzustellen. Bitte teilen Sie uns weiterhin Ihre Erfahrungen mit, damit wir diese kostenlose Ressource weiter verbessern können.

Contacting Postmates - by phone or otherwise

Während Postmates keine gebührenfreie Nummer hat, gibt es insgesamt 2 Möglichkeiten, mit ihnen in Kontakt zu treten. Der nächstbeste Weg, um mit dem Kundensupport-Team zu sprechen, besteht darin, GetHuman über Ihr Problem zu informieren und uns versuchen zu lassen, den besten Weg zu finden, um mit ihnen in Kontakt zu treten oder Hilfe für dieses spezielle Problem zu finden. Neben dem Anruf ist die nächste bevorzugte Option für Kunden, die Hilfe suchen, über help@postmates.com für Customer Service. Wenn Sie der Meinung sind, dass diese Informationen ungenau sind oder andere Möglichkeiten zur Kontaktaufnahme mit Postmates kennen, teilen Sie uns dies bitte mit, damit wir sie mit anderen Kunden teilen können. And you can click here if you want to compare all the contact information we've gathered for Postmates.

How GetHuman Helps If Postmates Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Postmates, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. For example, see our Wells Fargo Phone Number page. Or our Equifax Phone Number page. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Postmates customers like yourself.

What is GetHuman's Relationship to Postmates?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Postmates. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Postmates Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
All Postmates contacts
Postmates E-Mail-SupportBEST
Postmates Helpdesk
General customer information

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