Metro PCS Phone Number

Calling Metro PCS customer service faster by GetHuman

888-863-8768
Customer service
Current Wait: 44 min (21m avg)
Hours: Mon-Sat 9am-7pm EST; best time to call: 9:00am
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Reasons customers like you called recently

Cancel my auto draft withdrawal
I have unlimited service how do I get Amazon prime? My number is **********
Sms block needs ti be taken off my ohone line. Bank having versification issues beacaus...
Need to speak to human
My phone is ********** Everett Evans my phone is asking me for a Sim number or puk
I paid my metro bill **.** this is incorrect.*My monthly bill is **.**.*Some how i pai...
My phone service is not working correctly. I can't answer calls sometimes no one can he...
Unable to change plan on app
Can't log in online, my first pets name is not recognized
Need to take off a line an remove Amazon prime
I tried to call metro couldn't get through told me i had wrong number and check number...
I had three phones on my bill I paid the $*** that was due now I don't have a third lin...
No puedo pagar hasta el viernes.
me telefono no tiene Internet
Locked out of phone and my sim card is in jeopardy..
See more recent reasons for calling

Help me with my issue

How to call Metro PCS

Our Editor's Notes on Metro PCS's Phone-Based Customer Care

Metro PCS is a prepaid phone service, also known Metro by T-Mobile. As one of the largest and oldest prepaid mobile phone brands, it isn't surprising that Metro PCS gets a lot of requests for customer service each and every day.

Why Do People Call Metro PCS Customer Support?

People call Metro PCS Mobile Customer support for a range of reasons, including:

  • Ordering up new service
  • Making changes to existing service
  • Canceling phone service
  • Buying new devices
  • Inquiries about billing issues
  • Troubleshooting and technical support
  • Returning, upgrading, or replacing a device

Best Practices for Calling Metro PCS Customer Service

There are several things that you can do to help ensure that your call to Metro PCS customer service is handled quickly and professionally:

Make sure that you are calling the correct number. If calling from your Metro PCS phone, dial *611 for customer service or *99 to pay your bill. If you have purchased premium support for your handset, you will need to contact Assurant, the support provider, for service.

When calling, make sure you have relevant documentation handy. This may include billing statements, contracts, and communications between you and Metro PCS about your issue.

If calling for technical support with your device, try calling from a different phone or your computer so that you can troubleshoot with the customer service representative.

Have pen and paper nearby so that you can take notes during your call.

How do Consumers Feel About Calling Metro PCS Customer Service?

Online and news media sources do not report a pattern of dissatisfaction among Metro PCS users. It appears as though customers are generally satisfied with the level of customer support that they receive.

What Kind of Issues can a Metro PCS Customer Service Representative Resolve?

Issues that can be resolved by Metro PCS customer service agents include account setup, changes and cancelations, technical support, billing inquires and requests for information about the features and benefits you receive with your plan.

What Can't Be Resolved With a Call to Metro PCS Customer Service?

Metro PCS can resolve most issues, but not all. If you are having difficulties using a third-party financial product, such as a debit card, with your Metro PCS service, the customer service representative may not be able to resolve the issue.

Another common issue is an incompatibility between your device and Metro PCS service. A representative may be able to suggest a workaround but ultimately a third-party incompatibility will be your responsibility to resolve.

What Should You Do If You Have an Unsuccessful Call with Metro PCS?

If your call to Metro PCS customer service does not result in your question being answered or your issue getting resolved, don't give up. Unsuccessful calls to Metro PCS customer service happen for many reasons.

Here are some steps that you can take to help ensure that your issue is resolved:

  • Review any notes that you took during your first call. You may be able to identify areas of miscommunication or misunderstanding.
  • Call Metro PCS back. The next person you speak to may have more training or experience than the first agent you connected with. This new agent may be better able to understand and resolve your concerns.
  • If a second call doesn't work, try getting in touch another way. One option is to connect via an online support ticket or through social media. These options can also provide you with a transcript of your communications, which can be helpful as you escalate your case.
  • Visit a Metro PCS retail store. A store clerk or manager may be able to resolve your concern in the store or advocate for you with Metro PCS corporate.

Customer Number 888-863-8768 - by the Numbers

Telefonnummer zum Wählen888-863-8768
Rückruf möglichJA
Anruf von einer realen Person entgegengenommenJA
Abteilung, die Sie anrufenKundendienst
Callcenter-ÖffnungszeitenMo-Sa 9-19 Uhr EST
Beste Zeit zum Wählen09.00 Uhr
Navigieren Sie durch das Telefonlabyrinth zu einem MenschenDirekt zu einem Menschen
Durchschnittliche Wartezeit
Aktuelle Wartezeit44
Rang (unter den Telefonnummern)1
Rang (insgesamt)1
Alternative MethodenTelefon, Web, Facebook, Twitter
Qualität der Kommunikation72%
Qualität der Hilfe52%
Kundenstimmen26,468
Informationen zuletzt aktualisiertMon Oct 19 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

Metro PCS's Best Toll-Free/800 Customer Phone Number

Dies ist die beste Telefonnummer von Metro PCS, die aktuelle Wartezeit in Echtzeit und Tools zum Überspringen dieser Telefonleitungen, um direkt zu einem Metro PCS Agenten zu gelangen. Diese Telefonnummer ist die beste Telefonnummer von Metro PCS, da 716,676 Kunden wie Sie diese Kontaktinformationen in den letzten 18 Monaten verwendet und uns Feedback gegeben haben. Häufige Probleme, die von der Kundenbetreuungseinheit behoben werden, die Anrufe an 888-863-8768 beantwortet, sind Payment Arrangement, Device Support, Lost or Stolen Phone, Account Restricted, Transfer Service und andere Kundendienstprobleme. Das Metro PCS Call Center, in das Sie anrufen, hat Mitarbeiter von Dallas und ist laut Kunden Mon-Sat 9am-7pm EST geöffnet. Insgesamt hat Metro PCS 4 Telefonnummern. Es ist nicht immer klar, wie man am besten mit Metro PCS Vertretern sprechen kann. Deshalb haben wir begonnen, diese Informationen aus Vorschlägen der Kundengemeinschaft zusammenzustellen. Bitte teilen Sie uns weiterhin Ihre Erfahrungen mit, damit wir diese kostenlose Ressource weiter verbessern können.

Contacting Metro PCS - by phone or otherwise

Während 888-863-8768 die beste gebührenfreie Nummer von Metro PCS ist, gibt es insgesamt 7 Möglichkeiten, mit ihnen in Kontakt zu treten. Der nächstbeste Weg, um mit dem Kundensupport-Team zu sprechen, besteht laut anderen Metro PCS Kunden darin, die 214-265-2550 Telefonnummer der Firmenbüros Abteilung anzurufen. Neben dem Anruf ist die nächste bevorzugte Option für Kunden, die Hilfe suchen, über 214-265-2550 für Firmenbüros. Wenn Sie der Meinung sind, dass diese Informationen ungenau sind oder andere Möglichkeiten zur Kontaktaufnahme mit Metro PCS kennen, teilen Sie uns dies bitte mit, damit wir sie mit anderen Kunden teilen können. And you can click here if you want to compare all the contact information we've gathered for Metro PCS.

What is GetHuman's Relationship to Metro PCS?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Metro PCS. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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