AT&T U-Verse Phone Number

Calling AT&T U-Verse customer service faster by GetHuman

800-288-2020
Customer service
Current Wait: 22 min (6m avg)
Hours: Mon-Fri 8am-7pm EST; best time to call: 8:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Beantworten Sie die Frage bezüglich des Status, von dem aus Sie anrufen, dann 2, und sagen Sie dann "Ich habe keinen", dann "Keiner von diesen", dann "U-Vers", dann mehr als einen ", dann" Nein ", dann" Zuhause " ". BESTEHENDE KUNDEN Rufen Sie von dem Telefon aus an, das sich auf dem Konto befindet. Drücken Sie 2, 1 und sagen Sie dann" Vertreter ".

Reasons customers like you called recently

We are waiting for a package with our internet box so we can self install.
App login not working. Can’t pay bill
I need to change my T vprogramming package
My monthly bill is way high and my internet speeds are terrible.
My internet is out, we moved out of our apartment an wanted to switch the internet to...
Wanted information about whether there are New tv service deals
Need to run the cable for att internet differently due to home renovations. Need a t...
Someone was supposed to come out Wednesday to set up our internet and tv because there...
My Wi-fi connection is bad in the bedroom in the back of the house
I AM CONTACTING YOU CONCERNING MY RECENT U VERSE BILLING.*TO MY SURPRISE IT SHOWS MY TV...
I AM CONTCTING YOUCONCERNING MY RECENT U VERSE BILLING.*TO MY SURPRISE IT SHOWS MY TV S...
cant contact customer service
No tv or internet service in * days ! Two technicians have been at my house working on...
Need to switch address pls
fiber optics installation
See more recent reasons for calling

Help me with my issue

How to call AT&T U-Verse

Our Editor's Notes on AT&T U-Verse's Phone-Based Customer Care

AT&T U-Verse is a streaming television service offered by AT&T. While the U-Verse brand used to include landline and Internet broadband service, AT&T has restructured and the U-Verse name now only refers to the TV product.

AT&T is the largest telecommunications provider in the world, which means that it gets a huge number of customer service calls each day. Below are some tips for getting the most out of this service.

Why do People Call AT&T U-Verse Customer Support?

People call U-Verse customer service for a range of reasons, including:

  • Starting new service
  • Changing or canceling service
  • Technical support
  • Billing questions and issues
  • Scheduling technician visits for installation or repairs
  • Arranging for the return or repair of equipment
  • Questions about using the TV service

When is AT&T Customer Service Available by Phone?

U-Verse technical support is available by phone 24 hours per day, seven days per week.

Billing and account issues can be discussed with a U-Verse customer service representative Mondays through Fridays from 8 am to 7 pm local time, and on Saturdays from 8 am to 5 pm local time.

New service can be arranged by phone Mondays through Fridays from 8 am through 10 pm, and on Saturdays and Sundays, 8 am through 5 pm Eastern Time. Disability resources are available via TTY or voice-based support Mondays through Fridays, 10 am through 10 pm Eastern time and Saturdays, 11 am through 7:45 pm Eastern time. Please note that there are different toll-free numbers for technical support, new service requests, disability voice service, TTY, and billing and account questions.

Tips for Calling AT&T Customer Service

When calling, be sure to have your account number handy so that your representative has no issue pulling up your information. Also, if you are calling about technical issues, try to make sure that you are in front of your TV, with your remote control handy, so that your representative can walk you through necessary diagnostic tests.

How do Consumers Feel About Calling AT&T U-Verse Customer Service?

Many customers have mixed feelings about their AT&T U-Verse customer service calls. Some report long wait times and others note that U-Verse representatives are not always able to help resolve issues.

Another concern is internal communication between different representatives as well as communication between the company and its phone staff. Consumers report situations in which a representative offers a solution that is never implemented, as well as conflicting information from representatives.

What Kinds of Issues Can AT&T U-Verse Call Centers Help With?

AT&T U-Verse call center representatives can help with most customer issues, including product and service sales, arranging repair and installation appointments, answering questions about service and adding or subtracting new services, such as an optional movie or sports channel.

Phone-based customer service can often run remote diagnostics on equipment, but can't repair malfunctions. The best that a representative can do is provide information on shipping or bringing equipment to a repair center.

What Can I do if my Call to AT&T U-Verse Customer Service is Unsuccessful?

Sometimes, and despite your best efforts to communicate calmly and effectively, calls to customer service representatives fail to resolve your issues. While this can be incredibly frustrating, it's also important to not give up.

Here are some ideas for what you might do if an AT&T U-Verse customer service representative fails to address your concerns:

Take a few minutes to write down or type out what happened on the call. Note the time and date of the call and if you got the representative's name, include that in your report. This information can be useful when you contact AT&T U-Verse again.

While you are writing, spell out what your concern is and how you would like to see it resolved. Having this information in front of you can help keep you on track in your discussions with AT&T U-Verse.

Call back: The quality of phone-based customer service can vary depending on the person you speak to. Training, experience and personality all affect the quality of a customer service interaction. By calling back, you'll likely reach a different customer service rep who may be able to help.

Use live chat: If you prefer text-based communication, contact AT&T U-Verse customer care via the live chat service on its website. The advantage to this approach is that you'll have a written transcript of your conversation and proof of the representative's promises. This can be useful if you have to escalate matters later on.

Post your concern in AT&T U-Verse forums: Like many companies, AT&T hosts a customer forum on its website. This is another way to connect with customer service.

Reach out over social media: AT&T U-Verse has social media profiles on several platforms. This is a third way to engage in a text-based exchange that might resolve your issue.

Visit an AT&T retail store: In some cases, a face-to-face conversation with a store associate may be the best way to resolve an issue.

Customer Number 800-288-2020 - by the Numbers

Telefonnummer zum Wählen800-288-2020
Rückruf möglichJA
Anruf von einer realen Person entgegengenommenJA
Abteilung, die Sie anrufenKundendienst
Callcenter-ÖffnungszeitenMo-Fr 8-19 Uhr EST
Beste Zeit zum Wählen8:15 Uhr
Navigieren Sie durch das Telefonlabyrinth zu einem MenschenBeantworten Sie die Frage bezüglich des Status, von dem aus Sie anrufen, dann 2, und sagen Sie dann "Ich habe keinen", dann "Keiner von diesen", dann "U-Vers", dann mehr als einen ", dann" Nein ", dann" Zuhause " ". BESTEHENDE KUNDEN Rufen Sie von dem Telefon aus an, das sich auf dem Konto befindet. Drücken Sie 2, 1 und sagen Sie dann" Vertreter ".
Durchschnittliche Wartezeit
Aktuelle Wartezeit22
Rang (unter den Telefonnummern)1
Rang (insgesamt)1
Alternative MethodenTelefon, Chat, E-Mail, Facebook, Web
Qualität der Kommunikation62%
Qualität der Hilfe85%
Kundenstimmen7,098
Informationen zuletzt aktualisiertTue Sep 15 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

AT&T U-Verse's Best Toll-Free/800 Customer Phone Number

Dies ist die beste Telefonnummer von AT&T U-Verse, die aktuelle Wartezeit in Echtzeit und Tools zum Überspringen dieser Telefonleitungen, um direkt zu einem AT&T U-Verse Agenten zu gelangen. Diese Telefonnummer ist die beste Telefonnummer von AT&T U-Verse, da 83,304 Kunden wie Sie diese Kontaktinformationen in den letzten 18 Monaten verwendet und uns Feedback gegeben haben. Häufige Probleme, die von der Kundenbetreuungseinheit behoben werden, die Anrufe an 800-288-2020 beantwortet, sind Cancel or Change Account, Dispute a Charge, Account Access, Device Support, Service Outage und andere Kundendienstprobleme. Das AT&T U-Verse Call Center, in das Sie anrufen, hat Mitarbeiter von California, Florida, Georgia, Idaho, Iowa, Louisiana, Missouri, Montana, Oklahoma, Texas und ist laut Kunden Mon-Fri 8am-7pm EST geöffnet. Insgesamt hat AT&T U-Verse 8 Telefonnummern. Es ist nicht immer klar, wie man am besten mit AT&T U-Verse Vertretern sprechen kann. Deshalb haben wir begonnen, diese Informationen aus Vorschlägen der Kundengemeinschaft zusammenzustellen. Bitte teilen Sie uns weiterhin Ihre Erfahrungen mit, damit wir diese kostenlose Ressource weiter verbessern können.

Contacting AT&T U-Verse - by phone or otherwise

Während 800-288-2020 die beste gebührenfreie Nummer von AT&T U-Verse ist, gibt es insgesamt 13 Möglichkeiten, mit ihnen in Kontakt zu treten. Der nächstbeste Weg, um mit dem Kundensupport-Team zu sprechen, besteht laut anderen AT&T U-Verse Kunden darin, die 800-756-0134 Telefonnummer der neue Kunden Abteilung anzurufen. Neben dem Anruf ist die nächste bevorzugte Option für Kunden, die Hilfe suchen, über 800-756-0134 für neue Kunden. Wenn Sie der Meinung sind, dass diese Informationen ungenau sind oder andere Möglichkeiten zur Kontaktaufnahme mit AT&T U-Verse kennen, teilen Sie uns dies bitte mit, damit wir sie mit anderen Kunden teilen können. And you can click here if you want to compare all the contact information we've gathered for AT&T U-Verse.

What is GetHuman's Relationship to AT&T U-Verse?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like AT&T U-Verse. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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