Skype Kunden-FAQ

We recommend checking your payment method for any issues, such as expired card details or insufficient funds. Ensure that your billing address matches the one associated with your payment method. Additionally, verify that you have a stable internet connection when attempting to make a payment. If problems persist, it may be helpful to try a different payment method.

To cancel your Skype account and stop payments, sign in to your account on the Skype website. Navigate to the "Account" section, then find "Manage subscriptions." Here, you can select your subscription and choose the option to cancel it. Make sure to follow the prompts to confirm the cancellation. Once successfully canceled, you will no longer be charged.

Es könnte sein, dass Ihre Skype-Einstellungen so konfiguriert sind, dass Anrufe keinen Ton erzeugen. Überprüfen Sie Ihre Skype-Einstellungen, indem Sie auf "Einstellungen" klicken und dann zur Kategorie "Audio & Video" gehen. Von hier aus sollten Sie in der Lage sein, Ihre Lautsprechereinstellungen zu überprüfen und anzupassen, wenn sie stummgeschaltet sind oder die Lautstärke zu niedrig ist. Eine andere Möglichkeit ist, dass Ihre PC Audio-Einstellungen so reguliert sind, dass Skype-Anrufe keinen Ton erzeugen. Sie können diese Einstellungen in Ihrer Systemsteuerung oder den Sound-Einstellungen Ihres PCs überprüfen. Vergessen Sie nicht, den Lautsprecher physisch zu überprüfen, um sicherzustellen, dass er ordnungsgemäß funktioniert.

If your picture is frozen on Skype, try these troubleshooting steps. First, check if your camera is functioning correctly outside Skype. If it's working, the issue might be within Skype. Make sure you have the latest version of Skype installed. If you do, go to Skype settings and confirm that Skype is set to use the correct camera. If it's already set and the problem persists, try restarting Skype or your computer. Lastly, ensure you have a stable internet connection, as weak or unstable connections can cause video freezes.

To reinstate your suspended Skype number, you will want to sign in to your Skype account online. Once logged in, you will go to "Manage Features" and then click on "Skype Number." Here, you should see a "Reactivate Credit" button if your number has been suspended. Click on this button and follow the instructions to make a payment and reactivate your number. This process is typically straightforward but may vary slightly depending on the specific suspension circumstances. Please note that the ability to reinstate a number may depend on how long it has been suspended.