Mercari Phone Number

Call Mercari customer service faster with GetHuman

888-325-2168
Customer service
Current Wait: 25 min (13m avg)
Hours: Mon-Fri 9am-5pm PST; best time to call: 9:30am
Get to a live person fastest: Das Anrufen der obigen Mercari -Nummer sollte direkt zu einem echten Menschen führen
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Reasons customers like you called recently

Seller says he has not receive my shipping address after I placed the order on item so...
I’m not able to access my account, and I am not getting the email to reset my password...
l returned this purse , l need my money
Yes the app will not let me make purchases or offers on items. I have stuff in my cart...
my problem is seller Leri Pringle is demanding payment on a designer belt that has not...
I changed phones and I do not have my password. I have bought several things so I do ha...
Why does your company allow cancellations for buyers so quickly? You guys would make so...
Can I order an item over the phone?
I put the wrong tax information in the tax center now it wont let me change it, could y...
Buyer canceled the sell. How do I get my merchandise back?
i clicked confirm shipment before printing the shipping label for an order and now i ca...
I need to speak to a real person. I have been calling leaving a voice mail. Yall say we...
I bought an item that was damaged during shipment. I sent it back using my own money b...
Item number m********** can’t get shipping label or code is Dugen matic watch
I have purchased * products back to back that has the same issues…. When I purchase the...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Mercari's Phone-Based Customer Care

Mercari is a Japan-based online marketplace that connects buyers and sellers of goods. Mercari began operating in the United States in 2014 and is particularly well-regarded for its e-commerce mobile app. As an established marketplace, it isn't surprising that Mercari gets lots of requests for customer service.

Due to the current global health situation, Mercari has placed restrictions on the types of customer service available. Phone-based customer service is only available regarding unauthorized financial transactions that take place via the Mercari platform. Users of Mercari can submit a support request via the platform. Full customer service support, including live chat, might be restored at a later date.

Why Do People Call Mercari Customer Support?

People call Mercari customer support for a range of reasons, including:

  • Technical support
  • Help understanding Mercari policies and operations
  • Assistance with orders placed or fulfilled
  • Billing inquiries
  • Reporting fraud
  • Addressing disputes between buyers and sellers

Best Practices for Contacting Mercari Customer Service

There are several things that you can do to help ensure that your communications with Mercari customer service are handled quickly and effectively:

  • Before contacting Mercari customer support, collect any documentation or information related to your case. This may include screen shots, billing statements, communications about your transaction, error messages, or financial information, such as your credit or debit card number.
  • In your communications, completely and carefully explain your circumstances, the facts of your case and what you'd like Mercari to do for you.
  • Respond to requests for more information from Mercari promptly.
  • If you are having a phone conversation with Mercari, have some way of taking notes during the call. These can come in handy if you have to escalate your case.

How do Consumers Feel About Calling Mercari Customer Service?

Customers and merchants seem to be reasonably happy by the level of customer service provided by Mercari. There does not appear to be a pattern of negative reports about the level of service offered. There have been some remarks about Mercari's escalation team needing more empowerment for resolving serious conflicts, but there appears to be a general high level of satisfaction with the service as currently provided.

What Kind of Issues can a Mercari Customer Service Representative Resolve?

Mercari customer service agents can resolve a range of typical issues, including answering questions about the site, its operations and its policies, providing troubleshooting and technical support and assisting with conflicts between merchants and customers. In addition, a Mercari customer service representative can research and help resolve billing issues.

What Can't Be Resolved by Contacting Mercari Customer Service?

A Mercari customer service representative has limited abilities when it comes to addressing the behavior of third-party merchants that use the marketplace. While Mercari might be able to help pursue a fraud case or mediate a dispute, there is always a risk of an item purchased being fraudulent or a merchant being dishonest.

The same holds true for merchants who are trying to deal with customers who act in bad faith. A Mercari customer service representative may be able to provide guidance, but ultimately can't force a customer to take a specific action or to behave better.

What Should You Do If You Have an Unsuccessful Call with Mercari?

If your communication with Mercari does not end in an acceptable resolution, don't give up. You may still have options.

First, review your communications with Mercari or any notes you took during a call. You may be able to identify areas of confusion or misunderstanding.

Next, contact Mercari again. Request a second review of your case. The next agent you contact may have more experience or better training and may be in a better position to resolve your issue.

If a second communication does not work, try using a different way of getting in touch with Mercari. While that is generally not possible when the company is under restrictions and is offering limited support, it may be possible to do so as business operations return to normal.

Customer Number 888-325-2168 - by the Numbers

Telefonnummer zum Wählen888-325-2168
Rückruf möglichNEIN
Anruf von einer realen Person entgegengenommenJA
Abteilung, die Sie anrufenKundendienst
Callcenter-ÖffnungszeitenMo-Fr 9-17 Uhr PST
Beste Zeit zum Wählen9:30 Uhr
Navigieren Sie durch das Telefonlabyrinth zu einem MenschenDirekt zum Menschen
Durchschnittliche Wartezeit
Aktuelle Wartezeit25
Rang (unter den Telefonnummern)1
Rang (insgesamt)1
Alternative MethodenTelefon, Web, E-Mail, Twitter, Facebook
Qualität der Kommunikation60%
Qualität der Hilfe63%
Kundenstimmen7,119
Informationen zuletzt aktualisiertMon Jun 27 2022 08:00:00 GMT+0000 (Coordinated Universal Time)

Mercari's Best Toll-Free/800 Customer Phone Number

Dies ist die beste Telefonnummer von Mercari, die aktuelle Wartezeit in Echtzeit und Tools zum Überspringen dieser Telefonleitungen, um direkt zu einem Mercari Agenten zu gelangen. Diese Telefonnummer ist die beste Telefonnummer von Mercari, da 51,558 Kunden wie Sie diese Kontaktinformationen in den letzten 18 Monaten verwendet und uns Feedback gegeben haben. Häufige Probleme, die von der Kundenbetreuungseinheit behoben werden, die Anrufe an 888-325-2168 beantwortet, sind Trouble Receiving a Payment, Missing Order, Refund an Order, Can't Contact Seller, Damaged or Missing Item und andere Kundendienstprobleme. Das Mercari Call Center, in das Sie anrufen, hat Mitarbeiter von Tampa, FL / Dominican Republic und ist laut Kunden Mon-Fri 9am-5pm PST geöffnet. Insgesamt hat Mercari eine 1 Telefonnummer. Es ist nicht immer klar, wie man am besten mit Mercari Vertretern sprechen kann. Deshalb haben wir begonnen, diese Informationen aus Vorschlägen der Kundengemeinschaft zusammenzustellen. Bitte teilen Sie uns weiterhin Ihre Erfahrungen mit, damit wir diese kostenlose Ressource weiter verbessern können.

Contacting Mercari - by phone or otherwise

Während 888-325-2168 die beste gebührenfreie Nummer von Mercari ist, gibt es insgesamt 5 Möglichkeiten, mit ihnen in Kontakt zu treten. Der nächstbeste Weg, um mit dem Kundensupport-Team zu sprechen, besteht darin, GetHuman über Ihr Problem zu informieren und uns versuchen zu lassen, den besten Weg zu finden, um mit ihnen in Kontakt zu treten oder Hilfe für dieses spezielle Problem zu finden. Neben dem Anruf ist die nächste bevorzugte Option für Kunden, die Hilfe suchen, über Online Help für Customer Service. Wenn Sie der Meinung sind, dass diese Informationen ungenau sind oder andere Möglichkeiten zur Kontaktaufnahme mit Mercari kennen, teilen Sie uns dies bitte mit, damit wir sie mit anderen Kunden teilen können. And you can click here if you want to compare all the contact information we've gathered for Mercari.

What is GetHuman's Relationship to Mercari?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Mercari. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our iTunes Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Optus - Faults Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like iTunes or Optus - Faults. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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Mercari Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
All Mercari contacts
Mercari TelefonnummerBEST
Mercari E-Mail-Support
Mercari Helpdesk
Mercari auf Twitter
Mercari auf FB / Messenger
General customer information

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