FedEx Phone Number

Calling FedEx customer service faster by GetHuman

800-463-3339
Customer service
Current Wait: 20 min (6m avg)
Hours: 24 hours, 7 days; best time to call: 8:05am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Drücken Sie 0 und geben Sie 0 # als Tracking-Nummer ein

Reasons customers like you called recently

FedEx picked up USPS package but I have no way of tracking through fedex.
I was to have a package delivered this morning...tracking says it was left on my porch...
Estimate of arrival so I am not under home arrest.
a package was delivered to me that does not belong to me. It was delivered to *** south...
I need to send back a package and I can't get ahold of a live person
Someone else's package was delivered to our house. Package needs to be picked up and de...
Package not recieved despite saying delivered
product delivered-- problem
Speak to human resources, lost link to open position for Scrum Master role
Hello, **Our FedEx Account number is ****-****-*. Can you please help us with these Fed...
Two packages are being delivered to an old address of mine, that I need to change the d...
I sent a package to Nevada and the SAME day put a stop on it. I even have a confirmatio...
I want to talk with a human about a package
Update the status of a shipment
We recently received a delivery from one of your drivers who entered our facility witho...
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on FedEx's Phone-Based Customer Care

FedEx is one of the largest delivery companies in the world. Considered to be a pioneer in overnight delivery as well as technological innovations such as real time tracking for consumers, FedEx handles substantial call volume at its customer service centers.

Why Do People Call FedEx Customer Support?

People call FedEx for a number of reasons, including:

  • Getting information on shipping letters and packages
  • Questions about billing and credit card charges
  • Tracking shipments and deliveries
  • Questions about policies on types of items that can and cannot be shipped
  • Opening investigations and insurance claims

Best Practices for Calling FedEx Customer Service

There are several things that you can do to help ensure that your call to FedEx customer service is a productive one:

  • Make sure you are calling the correct number for the country you are calling from. In addition, there are separate numbers for billing calls as well as freight shipments. If you are deaf or hard of hearing, FedEx offers multiple options for getting in touch via TDD and relay.
  • Have any relevant documentation and information in front of you at the time of your call. This might include tracking numbers, receipts, invoices, credit card statements, as well as the addresses of both sender and receiver.
  • You may want to take notes during your call, so have pen and paper handy.

Note: Like many businesses, FedEx uses an automated voice System to direct your call. If you wish to speak to a representative, simply push "0" or say "representative" when the system asks why you are calling.

How do Consumers Feel About Calling FedEx Customer Service?

Reports on FedEx phone-based customer service tend to be mixed. Some customers are very happy with the service that they have received, while others have some issues with the efficacy of FedEx's resolution process.

One type of issue that some consumers complain about is FedEx's inability to promptly and efficiently file claims for items that are damaged while in transit. Consumers claim that FedEx can be uncooperative and that it sometimes takes escalation to third-party advocates to address damage claims.

What Kind of Issues can FedEx Customer Service Representative Resolve?

FedEx representatives can do many things to help you with shipping items and getting problems resolved. Representatives can answer your questions about shipping issues, direct you to places where you can drop off a shipment or purchase services, and provide tracking information.

In addition, a FedEx customer service agent can also open an investigation into an item that seems to have been lost during the shipping process and can also open a claim for damages.

FedEx can also arrange to have a driver come and pick up an item at your home or office.

What Can't Be Resolved With a Call to FedEx Customer Service?

FedEx customer service may not be able to provide much assistance if you and a third-party have a conflict over the delivery or non-delivery of a package. For example, if FedEx delivers a package that you have sent to another person or business and provides you with proof of delivery, FedEx may refuse to pay a lost package claim if the receiver says that he or she never received the item.

What Should You Do If You Have an Unsuccessful Call with FedEx?

Sometimes, and despite your best efforts, a call to FedEx goes awry. This may be due to a communication issue between you and the representative, FedEx's policies, or some other reason. While this can be frustrating, you shouldn't give up on achieving your desired resolution. Here are some things that you can do:

  • Review any notes that you took during your first call. If you didn't take notes, spend a few moments recalling what took place in writing what you remember down. This can be very useful if you have to escalate your case with FedEx.
  • Call FedEx back. The next representative you speak to might be in a better position to provide assistance.
  • If phone calls don't seem to work, try a different way of getting in touch with FedEx.These methods include sending an email, sending a letter via postal mail or contacting FedEx on social media. All of these options have the advantage of providing you with a written record of your communication with FedEx.

Customer Number 800-463-3339 - by the Numbers

Telefonnummer zum Wählen800-463-3339
Rückruf möglichJA
Anruf von einer realen Person entgegengenommenJA
Abteilung, die Sie anrufenKundendienst
Callcenter-Öffnungszeiten24 Stunden, 7 Tage
Beste Zeit zum Wählen8:05 Uhr
Navigieren Sie durch das Telefonlabyrinth zu einem MenschenDrücken Sie 0 und geben Sie 0 # als Tracking-Nummer ein
Durchschnittliche Wartezeit
Aktuelle Wartezeit20
Rang (unter den Telefonnummern)1
Rang (insgesamt)1
Alternative MethodenTelefon, Chat, E-Mail, Facebook, Twitter, Web
Qualität der Kommunikation88%
Qualität der Hilfe77%
Kundenstimmen3,047
Informationen zuletzt aktualisiertMon Oct 19 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

FedEx's Best Toll-Free/800 Customer Phone Number

Dies ist die beste Telefonnummer von FedEx, die aktuelle Wartezeit in Echtzeit und Tools zum Überspringen dieser Telefonleitungen, um direkt zu einem FedEx Agenten zu gelangen. Diese Telefonnummer ist die beste Telefonnummer von FedEx, da 87,216 Kunden wie Sie diese Kontaktinformationen in den letzten 18 Monaten verwendet und uns Feedback gegeben haben. Häufige Probleme, die von der Kundenbetreuungseinheit behoben werden, die Anrufe an 800-463-3339 beantwortet, sind Missing Delivery, Track a Package, Delivery Problem, Account Access, Refund a Charge und andere Kundendienstprobleme. Das FedEx Call Center, in das Sie anrufen, hat Mitarbeiter von Maryland, Spain, India, Philippines und ist laut Kunden 24 hours, 7 days geöffnet. Insgesamt hat FedEx 2 Telefonnummern. Es ist nicht immer klar, wie man am besten mit FedEx Vertretern sprechen kann. Deshalb haben wir begonnen, diese Informationen aus Vorschlägen der Kundengemeinschaft zusammenzustellen. Bitte teilen Sie uns weiterhin Ihre Erfahrungen mit, damit wir diese kostenlose Ressource weiter verbessern können.

Contacting FedEx - by phone or otherwise

Während 800-463-3339 die beste gebührenfreie Nummer von FedEx ist, gibt es insgesamt 9 Möglichkeiten, mit ihnen in Kontakt zu treten. Der nächstbeste Weg, um mit dem Kundensupport-Team zu sprechen, besteht laut anderen FedEx Kunden darin, die 800-622-1147 Telefonnummer der Abrechnung Abteilung anzurufen. Neben dem Anruf ist die nächste bevorzugte Option für Kunden, die Hilfe suchen, über Live Chat für Technical Support. Wenn Sie der Meinung sind, dass diese Informationen ungenau sind oder andere Möglichkeiten zur Kontaktaufnahme mit FedEx kennen, teilen Sie uns dies bitte mit, damit wir sie mit anderen Kunden teilen können. And you can click here if you want to compare all the contact information we've gathered for FedEx.

What is GetHuman's Relationship to FedEx?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like FedEx. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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