FedEx Phone Number

Calling FedEx customer service faster by GetHuman

800-463-3339
Customer service
Current Wait: 19 min (12m avg)
Hours: 24 hours, 7 days; best time to call: 8:05am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Fehlende LieferungVerfolgen Sie ein PaketLieferproblemKontozugriffRückerstattung einer GebührA different issue
Get to a live person fastest: Drücken Sie 0 und geben Sie 0 # als Tracking-Nummer ein

Reasons customers like you called recently

My package were supposed to be delivered today at **** Cedar Grove RD Conley Ga from Wa...
vor 11 Stunden
What types of ID can be used other than a license to pickup a package? Can copies be us...
vor 15 Stunden
Package was twice scheduled for delivery by the end of the day. The fedex driver showed...
vor 16 Stunden
Missed a payment shipment. I am trying to recover it. Please send it to me as soon as p...
vor 16 Stunden
A package i shipped went to the incorrect location. tracking number*************. it w...
vor 16 Stunden
At our business we received a door tag from FedEx last week. I tried to scan the tag a...
vor 19 Stunden
My building has a face mask must be worn by all delivery personnel in place. Your FedEx...
vor 20 Stunden
First AM delivery failed
vor 21 Stunden
you dropped a package here that was not supposed to come here. It was delivered without...
vor 21 Stunden
fedex hold at location
vor einem Tag
Requested change of service on ************ and want to cancel request for change.
vor einem Tag
Delivery driver and delivery issue
vor einem Tag
They returned my package saying it was the wrong address and it was not it is the right...
vor einem Tag
*************The package sent back to the sender.*I called Fedex but the agent said the...
vor einem Tag
I have a shipment which has already left with tracking number ************ and its setu...
vor einem Tag
See more recent reasons for callingHelp me with my issue

Our Editor's Notes on FedEx's Phone-Based Customer Care

FedEx is one of the largest delivery companies in the world. Considered to be a pioneer in overnight delivery as well as technological innovations such as real time tracking for consumers, FedEx handles substantial call volume at its customer service centers.

Why Do People Call FedEx Customer Support?

People call FedEx for a number of reasons, including:

  • Getting information on shipping letters and packages
  • Questions about billing and credit card charges
  • Tracking shipments and deliveries
  • Questions about policies on types of items that can and cannot be shipped
  • Opening investigations and insurance claims

Best Practices for Calling FedEx Customer Service

There are several things that you can do to help ensure that your call to FedEx customer service is a productive one:

  • Make sure you are calling the correct number for the country you are calling from. In addition, there are separate numbers for billing calls as well as freight shipments. If you are deaf or hard of hearing, FedEx offers multiple options for getting in touch via TDD and relay.
  • Have any relevant documentation and information in front of you at the time of your call. This might include tracking numbers, receipts, invoices, credit card statements, as well as the addresses of both sender and receiver.
  • You may want to take notes during your call, so have pen and paper handy.

Note: Like many businesses, FedEx uses an automated voice System to direct your call. If you wish to speak to a representative, simply push "0" or say "representative" when the system asks why you are calling.

How do Consumers Feel About Calling FedEx Customer Service?

Reports on FedEx phone-based customer service tend to be mixed. Some customers are very happy with the service that they have received, while others have some issues with the efficacy of FedEx's resolution process.

One type of issue that some consumers complain about is FedEx's inability to promptly and efficiently file claims for items that are damaged while in transit. Consumers claim that FedEx can be uncooperative and that it sometimes takes escalation to third-party advocates to address damage claims.

What Kind of Issues can FedEx Customer Service Representative Resolve?

FedEx representatives can do many things to help you with shipping items and getting problems resolved. Representatives can answer your questions about shipping issues, direct you to places where you can drop off a shipment or purchase services, and provide tracking information.

In addition, a FedEx customer service agent can also open an investigation into an item that seems to have been lost during the shipping process and can also open a claim for damages.

FedEx can also arrange to have a driver come and pick up an item at your home or office.

What Can't Be Resolved With a Call to FedEx Customer Service?

FedEx customer service may not be able to provide much assistance if you and a third-party have a conflict over the delivery or non-delivery of a package. For example, if FedEx delivers a package that you have sent to another person or business and provides you with proof of delivery, FedEx may refuse to pay a lost package claim if the receiver says that he or she never received the item.

What Should You Do If You Have an Unsuccessful Call with FedEx?

Sometimes, and despite your best efforts, a call to FedEx goes awry. This may be due to a communication issue between you and the representative, FedEx's policies, or some other reason. While this can be frustrating, you shouldn't give up on achieving your desired resolution. Here are some things that you can do:

  • Review any notes that you took during your first call. If you didn't take notes, spend a few moments recalling what took place in writing what you remember down. This can be very useful if you have to escalate your case with FedEx.
  • Call FedEx back. The next representative you speak to might be in a better position to provide assistance.
  • If phone calls don't seem to work, try a different way of getting in touch with FedEx.These methods include sending an email, sending a letter via postal mail or contacting FedEx on social media. All of these options have the advantage of providing you with a written record of your communication with FedEx.

Customer Number 800-463-3339 - by the Numbers

Telefonnummer zum Wählen
800-463-3339
Rückruf möglich
JA
Anruf von einer realen Person entgegengenommen
JA
Abteilung, die Sie anrufen
Kundendienst
Callcenter-Öffnungszeiten
24 Stunden, 7 Tage
Beste Zeit zum Wählen
8:05 Uhr
Navigieren Sie durch das Telefonlabyrinth zu einem Menschen
Drücken Sie 0 und geben Sie 0 # als Tracking-Nummer ein
Durchschnittliche Wartezeit
Aktuelle Wartezeit
19
Rang (unter den Telefonnummern)
1
Rang (insgesamt)
1
Alternative Methoden
Telefon, Chat, E-Mail, Facebook, Twitter, Web
Qualität der Kommunikation
83%
Qualität der Hilfe
72%
Kundenstimmen
3,051
Informationen zuletzt aktualisiert
Wed May 27 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

FedEx's Best Toll-Free/800 Customer Phone Number

Dies ist die beste Telefonnummer von FedEx, die aktuelle Wartezeit in Echtzeit und Tools zum Überspringen dieser Telefonleitungen, um direkt zu einem FedEx Agenten zu gelangen. Diese Telefonnummer ist die beste Telefonnummer von FedEx, da 87,216 Kunden wie Sie diese Kontaktinformationen in den letzten 18 Monaten verwendet und uns Feedback gegeben haben. Häufige Probleme, die von der Kundenbetreuungseinheit behoben werden, die Anrufe an 800-463-3339 beantwortet, sind Missing Delivery, Track a Package, Delivery Problem, Account Access, Refund a Charge und andere Kundendienstprobleme. Das FedEx Call Center, in das Sie anrufen, hat Mitarbeiter von Maryland, Spain, India, Philippines und ist laut Kunden 24 hours, 7 days geöffnet. Insgesamt hat FedEx 2 Telefonnummern. Es ist nicht immer klar, wie man am besten mit FedEx Vertretern sprechen kann. Deshalb haben wir begonnen, diese Informationen aus Vorschlägen der Kundengemeinschaft zusammenzustellen. Bitte teilen Sie uns weiterhin Ihre Erfahrungen mit, damit wir diese kostenlose Ressource weiter verbessern können.

Contacting FedEx - by phone or otherwise

Während 800-463-3339 die beste gebührenfreie Nummer von FedEx ist, gibt es insgesamt 9 Möglichkeiten, mit ihnen in Kontakt zu treten. Der nächstbeste Weg, um mit dem Kundensupport-Team zu sprechen, besteht laut anderen FedEx Kunden darin, die 800-622-1147 Telefonnummer der Abrechnung Abteilung anzurufen. Neben dem Anruf ist die nächste bevorzugte Option für Kunden, die Hilfe suchen, über Live Chat für Technical Support. Wenn Sie der Meinung sind, dass diese Informationen ungenau sind oder andere Möglichkeiten zur Kontaktaufnahme mit FedEx kennen, teilen Sie uns dies bitte mit, damit wir sie mit anderen Kunden teilen können. And you can click here if you want to compare all the contact information we've gathered for FedEx.

What is GetHuman's Relationship to FedEx?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like FedEx. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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