Duke Energy (OH & KY) Phone Number

Calling Duke Energy (OH & KY) customer service faster by GetHuman

800-544-6900
Customer service
Current Wait: 4 min (4m avg)
Hours: 24 hours, 7 days; best time to call: 8:10am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Warten Sie nach dem Menü still und drücken Sie nichts oder sagen Sie "Mit einem Vertreter sprechen" ODER drücken Sie weiter 0.

Reasons customers like you called recently

I paid ***.** on friday as per arrangement made the week before. I'm still getting disc...
You have my electric bill under the wrong address. I just move a month ago and need to...
Need more time pay my bill
Need to set up my electricity for a new apartment. Address is **** Chapel Street Apart...
Want to talk to someone about being put on a payment plan.
Issue with recent service call
I have not got my august bill yet.
tryhing to find out the stand off distance required between my driveway (putting a new...
Inquiring about potential apartment rental and it’s average bills at that location.
I need to talk to someone about a Old bill
What is the average cost to heat*cool apartment at Tapestry on the River complex...
About your offer on **% discount with next billing.
Looking to set up billing arrangement before my power is cut off
I need to transfer an account into my name. I will be signing on the home tomorrow.
Discount available if have paid * months with no misses?
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Duke Energy (OH & KY)'s Phone-Based Customer Care

Duke Energy is a utility company providing electric power in several states as well as Puerto Rico. With over seven million customers, it is not surprising that Duke Energy receives many customer service phone calls every day.

Why Do People Call Duke Energy Customer Support?

People call Duke Energy customer support for a range of reasons, including:

  • Starting new service
  • Changing or canceling service
  • Transferring service to a new address
  • Questions about billing
  • Setting up payment arrangements
  • Reporting downed wires or other hazards
  • Reporting utility theft
  • Questions about products and services that could help reduce energy waste and costs
  • Setting up or managing a technician appointment

Best Practices for Calling Duke Energy Customer Service

Duke Energy serves several states along with the territory of Puerto Rico. In addition, Duke's operations in each territory have multiple divisions, each with its own number to call.

Before calling Duke Energy, make sure that you have the correct phone number. The company's website provides a state-by-state guide of customer service numbers. You can use this guide to find the appropriate number for reporting your concern.

When calling, have your account number handy. It may be easiest to simply have a recent bill in front of you, along with copies of any recent communication you've had with Duke Energy. If you are transferring your service, make sure you have your new address available.

If you are calling to make payment arrangements, be prepared to provide banking details or a credit card number if you are willing to let Duke energy bill your card or draft your account automatically.

Finally, make sure you have some way to take notes during your call. These notes will come in handy if you have to escalate your case or the representative will be giving you information, such as appointment dates or a confirmation number after you make a payment.

Note: If you are requesting the removal of a meter and service from your home or business, Duke Energy requires at least 10 days' notice for residential service, 14 days for business service. Time your call accordingly.

How Do People Feel About Their Calls to Duke Energy Customer Support?

Duke Energy customer support specialists often work in call centers that are in the states where Duke Energy operates. Customer experiences seem to be mixed. Some people are very pleased with the service that they have received while others take a different view.

As far as complaints are concerned, they usually involve either long wait times for communicating with an agent or a slow response to issues such as downed power lines or a malfunctioning meter.

What Kinds of Issues can Duke Energy Phone-Based Customer Service Resolve?

Duke Energy customer service can resolve many issues over the phone, including requests to start, stop or transfer service, scheduling technician appointments and resolving billing questions.

What Can't Be Resolved by Phone With Duke Energy?

Some issues are difficult, if not impossible, to resolve with a phone call. In some cases, a technician visit will be necessary to investigate a potential hazard or malfunctioning equipment. If service has been disconnected to a home, a technician may have to restore service.

Individuals who prefer to pay their bills with cash will have to make these payments in-person at payment centers within the communities that Duke Energy serves.

What Can I Do If I Am Unhappy With My Call to Duke Energy?

If you get off the phone with a Duke Energy customer service agent and feel as though nothing was accomplished, don't give up. You still have multiple options for resolving your situation.

First, review the notes you took during your call. If you didn't take notes, jot down what you remember from your conversation with Duke Energy. Having this information available will make it easier for you to describe your situation with future Duke Energy contacts.

Next, call back. You may have just had the misfortune of speaking with a poorly-trained or new customer service representative. The next person you speak to might be in a better position to answer questions and handle your concerns.

If you are unable to resolve your issue on the phone, try getting in touch with Duke via its social media platforms. Social media specialists monitor Duke Energy's accounts and are often able to help via private or direct message during business hours.

In situations where your attempts to work with Duke Energy aren't fruitful, you could also try contacting the utility board or commission in the area where you live. These boards and commissions often provide consumers with the ability to file a complaint against a public utility company and may be able to provide you with advice and advocacy.

Customer Number 800-544-6900 - by the Numbers

Telefonnummer zum Wählen800-544-6900
Rückruf möglichJA
Anruf von einer realen Person entgegengenommenJA
Abteilung, die Sie anrufenKundendienst für Privathaushalte
Callcenter-Öffnungszeiten24 Stunden, 7 Tage
Beste Zeit zum Wählen8:10 Uhr
Navigieren Sie durch das Telefonlabyrinth zu einem MenschenWarten Sie nach dem Menü still und drücken Sie nichts oder sagen Sie "Mit einem Vertreter sprechen" ODER drücken Sie weiter 0.
Durchschnittliche Wartezeit
Aktuelle Wartezeit4
Rang (unter den Telefonnummern)1
Rang (insgesamt)1
Alternative MethodenTelefon, Web
Qualität der Kommunikation82%
Qualität der Hilfe72%
Kundenstimmen772
Informationen zuletzt aktualisiertSat Nov 21 2020 10:00:00 GMT+0000 (Coordinated Universal Time)

Duke Energy (OH & KY)'s Best Toll-Free/800 Customer Phone Number

Dies ist die beste Telefonnummer von Duke Energy (OH & KY), die aktuelle Wartezeit in Echtzeit und Tools zum Überspringen dieser Telefonleitungen, um direkt zu einem Duke Energy (OH & KY) Agenten zu gelangen. Diese Telefonnummer ist die beste Telefonnummer von Duke Energy (OH & KY), da 8,724 Kunden wie Sie diese Kontaktinformationen in den letzten 18 Monaten verwendet und uns Feedback gegeben haben. Häufige Probleme, die von der Kundenbetreuungseinheit behoben werden, die Anrufe an 800-544-6900 beantwortet, sind Setup service, Book appointment, Change appointment, Meter reading, Cancel service und andere Kundendienstprobleme. Anstatt zu versuchen, Duke Energy (OH & KY) anzurufen, empfehlen wir Ihnen, uns mitzuteilen, welches Problem Sie haben, und sie dann möglicherweise per Telefon oder Internet zu kontaktieren. Insgesamt hat Duke Energy (OH & KY) eine 1 Telefonnummer. Es ist nicht immer klar, wie man am besten mit Duke Energy (OH & KY) Vertretern sprechen kann. Deshalb haben wir begonnen, diese Informationen aus Vorschlägen der Kundengemeinschaft zusammenzustellen. Bitte teilen Sie uns weiterhin Ihre Erfahrungen mit, damit wir diese kostenlose Ressource weiter verbessern können.

Contacting Duke Energy (OH & KY) - by phone or otherwise

Während 800-544-6900 die beste gebührenfreie Nummer von Duke Energy (OH & KY) ist, gibt es insgesamt 2 Möglichkeiten, mit ihnen in Kontakt zu treten. Der nächstbeste Weg, um mit dem Kundensupport-Team zu sprechen, besteht laut anderen Duke Energy (OH & KY) Kunden darin, GetHuman über Ihr oben genanntes Problem zu informieren und uns jemanden zu finden, der Ihnen hilft. Neben dem Anruf ist die nächste bevorzugte Option für Kunden, die Hilfe suchen, über Online Help für Customer Service. Wenn Sie der Meinung sind, dass diese Informationen ungenau sind oder andere Möglichkeiten zur Kontaktaufnahme mit Duke Energy (OH & KY) kennen, teilen Sie uns dies bitte mit, damit wir sie mit anderen Kunden teilen können. And you can click here if you want to compare all the contact information we've gathered for Duke Energy (OH & KY).

What is GetHuman's Relationship to Duke Energy (OH & KY)?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Duke Energy (OH & KY). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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