Duke Energy (OH & KY) Phone Number

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Customer service
  • Calls Duke Energy (OH & KY)'s Residential Customer Service department
  • The average hold time is 3m
  • The current wait is approximately 3m
  • Hours are Mon-Fri 7am-7pm EST
  • The best time to call is 8:10am
  • Beliebte Themen für dieses Callcenter: Service einrichten, Termin buchen, Termin ändern, Zählerstand ablesen und Service stornieren.
  • Reach a live Duke Energy (OH & KY) agent: Warten Sie nach dem Menü still und drücken Sie nichts oder sagen Sie "Mit einem Vertreter sprechen" ODER drücken Sie weiter 0.
  • What you hear when you call: Wie lautet die Telefonnummer in Ihrem Konto? Sie können auch „Mein Konto auf andere Weise finden“ oder „Ich bin ein neuer Kunde“ sagen.

Anmerkungen des Herausgebers zur telefonischen Kundenbetreuung von Duke Energy (OH & KY)

Dec 1, 2023

Duke Energy is a utility company providing electric power in several states as well as Puerto Rico. With over seven million customers, it is not surprising that Duke Energy receives many customer service phone calls every day.

Why Do People Call Duke Energy Customer Support?

People call Duke Energy customer support for a range of reasons, including:

  • Starting new service
  • Changing or canceling service
  • Transferring service to a new address
  • Questions about billing
  • Setting up payment arrangements
  • Reporting downed wires or other hazards
  • Reporting utility theft
  • Questions about products and services that could help reduce energy waste and costs
  • Setting up or managing a technician appointment

Best Practices for Calling Duke Energy Customer Service

Duke Energy serves several states along with the territory of Puerto Rico. In addition, Duke's operations in each territory have multiple divisions, each with its own number to call.

Before calling Duke Energy, make sure that you have the correct phone number. The company's website provides a state-by-state guide of customer service numbers. You can use this guide to find the appropriate number for reporting your concern.

When calling, have your account number handy. It may be easiest to simply have a recent bill in front of you, along with copies of any recent communication you've had with Duke Energy. If you are transferring your service, make sure you have your new address available.

If you are calling to make payment arrangements, be prepared to provide banking details or a credit card number if you are willing to let Duke energy bill your card or draft your account automatically.

Finally, make sure you have some way to take notes during your call. These notes will come in handy if you have to escalate your case or the representative will be giving you information, such as appointment dates or a confirmation number after you make a payment.

Note: If you are requesting the removal of a meter and service from your home or business, Duke Energy requires at least 10 days' notice for residential service, 14 days for business service. Time your call accordingly.

How Do People Feel About Their Calls to Duke Energy Customer Support?

Duke Energy customer support specialists often work in call centers that are in the states where Duke Energy operates. Customer experiences seem to be mixed. Some people are very pleased with the service that they have received while others take a different view.

As far as complaints are concerned, they usually involve either long wait times for communicating with an agent or a slow response to issues such as downed power lines or a malfunctioning meter.

What Kinds of Issues can Duke Energy Phone-Based Customer Service Resolve?

Duke Energy customer service can resolve many issues over the phone, including requests to start, stop or transfer service, scheduling technician appointments and resolving billing questions.

What Can't Be Resolved by Phone With Duke Energy?

Some issues are difficult, if not impossible, to resolve with a phone call. In some cases, a technician visit will be necessary to investigate a potential hazard or malfunctioning equipment. If service has been disconnected to a home, a technician may have to restore service.

Individuals who prefer to pay their bills with cash will have to make these payments in-person at payment centers within the communities that Duke Energy serves.

What Can I Do If I Am Unhappy With My Call to Duke Energy?

If you get off the phone with a Duke Energy customer service agent and feel as though nothing was accomplished, don't give up. You still have multiple options for resolving your situation.

First, review the notes you took during your call. If you didn't take notes, jot down what you remember from your conversation with Duke Energy. Having this information available will make it easier for you to describe your situation with future Duke Energy contacts.

Next, call back. You may have just had the misfortune of speaking with a poorly-trained or new customer service representative. The next person you speak to might be in a better position to answer questions and handle your concerns.

If you are unable to resolve your issue on the phone, try getting in touch with Duke via its social media platforms. Social media specialists monitor Duke Energy's accounts and are often able to help via private or direct message during business hours.

In situations where your attempts to work with Duke Energy aren't fruitful, you could also try contacting the utility board or commission in the area where you live. These boards and commissions often provide consumers with the ability to file a complaint against a public utility company and may be able to provide you with advice and advocacy.

Jeff truly believes that all customers deserve good service. He’s been building tools, inventing phone tree hacks and helping customers since before his days at GetHuman. He's also a Google GDE and involved in the Angular community.

Reasons customers like you called recently

Need to speak to a representative about a billing and payment issue
I need service at an Ohio Residents
I was paying my bills on the closing account and now I need someone to help me with thi...
I need to speak to someone about previous payments and if there are late fees on my account
previous billing payments
I need to change the name on my bill, it’s in my mothers name and she is deceased.
When I first signed up with Duke I explain I have cataracts and can't see the account o...
My name is Albert Tucker. I have not had a electric bill in two months and I will Like...
I need my electric turned back on, Cincinnati Ohio,Need to get help with payment
I need my service turned back on can I get on a payment plan
I'm trying to get help on paying my high bill inorder for my service to be restored

Duke Energy (OH & KY) Customer Phone Number 800-544-6900 - Stats

Telefonnummer zum Wählen800-544-6900
Rückruf möglichJA
Anruf von einer realen Person entgegengenommenJA
Abteilung, die Sie anrufenKundendienst für Privathaushalte
Callcenter-ÖffnungszeitenMo-Fr 7-19 Uhr EST
Beste Zeit zum Wählen8:10 Uhr
Durchschnittliche Wartezeit3 Minuten
Aktuelle Wartezeit3 Minuten
Rang (unter den Telefonnummern)1
Rang (insgesamt)1
KommunikationskanäleTelefon, Web
Qualität der Kommunikation86%
Qualität der Hilfe93%
Informationen zuletzt aktualisiertThu Nov 30 2023 10:00:00 GMT+0000 (Coordinated Universal Time)

Duke Energy (OH & KY)'s Best Toll-Free/800 Customer Phone Number

Dies ist die beste Telefonnummer von Duke Energy (OH & KY), die aktuelle Wartezeit in Echtzeit und Tools zum Überspringen dieser Telefonleitungen, um direkt zu einem Duke Energy (OH & KY) -Agenten zu gelangen. Diese Telefonnummer ist die beste Telefonnummer von Duke Energy (OH & KY), da 8,724 Kunden wie Sie diese Kontaktinformationen in den letzten 18 Monaten verwendet und uns Feedback gegeben haben. Häufige Probleme, die von der Kundenbetreuungseinheit behoben werden, die Anrufe an 800-544-6900 beantwortet, sind Setup service, Book appointment, Change appointment, Meter reading, Cancel service und andere Kundendienstprobleme. Anstatt zuerst Duke Energy (OH & KY) aufzurufen, sollten Sie zuerst Ihr Problem beschreiben. Aus diesem Grund können wir möglicherweise eine optimale Möglichkeit empfehlen, sie per Telefon oder Internet zu kontaktieren. Insgesamt hat Duke Energy (OH & KY) eine 1 Telefonnummer. Es ist nicht immer klar, wie man am besten mit Duke Energy (OH & KY) Vertretern sprechen kann. Deshalb haben wir begonnen, diese Informationen aus Vorschlägen der Kundengemeinschaft zusammenzustellen. Bitte teilen Sie uns weiterhin Ihre Erfahrungen mit, damit wir diese kostenlose Ressource weiter verbessern können.

What is GetHuman's Relationship to Duke Energy (OH & KY)?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Duke Energy (OH & KY). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Beyond the Phone Number

Es gibt andere Möglichkeiten, mit Duke Energy (OH & KY) in Kontakt zu treten, einschließlich der Website/des Helpdesks. Weitere Informationen finden Sie auf unserer Duke Energy (OH & KY) Kundendienstseite.
Duke Energy (OH & KY) Customer ServiceDuke Energy (OH & KY) Call-back Service

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