I have arrived at my air bnb and the kitchen is so dirty there is no way we can cook in...

GetHuman3622416's customer service issue with AirBnB from September 2019

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Booking reference, Billing address, Email address on the account, Account phone number, Payout method (If card or bank account, please include the last 4 digits), and Date of birth
The issue in GetHuman3622416's own words
I have arrived at my air bnb and the kitchen is so dirty there is no way we can cook in it. The bedclothes are old and very used I do not feel I can sleep in this bed. I do not even know if they are clean. I really need to find other accommodation for tonight but it’s getting late. I have photos to back up what I am saying. I have tried to contact owner but no response
GetHuman3622416 did not yet indicate what AirBnB should do to make this right.
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AirBnB

Customer service issue
Reported by GetHuman3622416
Sep 20th, 2019 - a mon ago
I have an issue with AirBnB too
Not resolved
Seen by 3 customers so far
Similar issue to 13036 others
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Timeline
GetHuman3622416 started working on this issue
Sep 20th 5:41pm