Contact JC Penney

The best of the 5 ways to get in touch with JC Penney by GetHuman

JC Penney Phone Number
800-322-1189 · Kundendienst
GetHuman features available:
  • Best alternatives to phone
  • Current hold time
  • Remind me when call center opens
  • Fastest way to talk to a real JC Penney rep
  • Pro tips & talking points
Or just take advantage of GetHuman's tools for getting attention on your issue faster:

Help me with my issue

JC Penney Live Chat
JC Penney customers like to use live chat-based help as an alternative to calling because the wait time is usually short and they may not be able to talk on the phone.

Recent reasons customers contacted JC Penney:

I just need my receipt for a recent purchase emailed to me.
my online order is not going through
Hello I'm contacting whoever can help me with a payment issue? I made a payment on the...
Remove my address from all mailing lists including the previous owner. *Address: **** W...
never received a bill. want to have late charge removed. check current status of addr...
I ordered a watch and a watch came but it wasn’t the one I ordered I’m upset because it...
Hi I got wrong order instead of dress I got shirt from jc penny
Order says arrived but never did
earring purchased bent stem**Have given as a gift **Can I get a price reduction?
hi , i recently made an online purchase and two days later it said it was canceled but...
I am trying to locate all receipts where I ordered or went into the store and purchased...
I want to cancel My jcpenney account because I didn’t want to open it in the first plac...
need to settle an account
I wanted to speak to a representative who can order me a pair of Boys Levi *** shrink t...
Ordered clothing one shirt showed up in a ball no tags has obviously been washed did no...
More customer issues

Help me with my issue

JC Penney contact information - compared

Above are our top recommendations for how to contact JC Penney, including their top phone number and live chat options. Below you can compare and contrast the 5 ways to contact JC Penney by looking at which ones are the fastest and which ones other customers recommend the most for solving JC Penney customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact JC Penney across the following mediums: Phone, Web, Facebook, Twitter, Chat.

Phone number / contactWaitVotes
7 min144
Online Help
<38 Std299
38 min186
2 min183
Live Chat
2 min271

Does GetHuman work with JC Penney?

GetHuman does not work with JC Penney's customer support operations, directly or in any other way. GetHuman has no partnership or relation to JC Penney at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check JC Penney's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!