Toll-free · 24 hours, 7 days · Just wait and don't say anything. For Business customers · Please have the model number and the serial number ready as you wait for the next available agent.
Toll-free · 24 hours, 7 days · Press 2, then 2, then 7, then 6 · Please have your model number and serial number ready, and an agent will be right with you.
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this D-Link Systems phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Just wait and don't say anything
Here is how our research team describes the way the D-Link Systems phone system greets you: If you know your party's extension, you may enter it at any time. For product or sales information, press 1. For technical support or customer service, press 2. For return merchandise authorization or status info, press 3. For corporate information, press 4. To dial by name directory, press 5. For freight courier shipment, press 6.
Below are some clips we've found from D-Link Systems's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
Heard when the phone system first answers
"Welcome to D Link's United States headquarters. If you know your party's extension, you may enter it at any time.
Please listen carefully as our menu options have changed.
Calls may be monitored or recorded for quality assurance.
Please select one of the following options. Her products and sales information,
press one. For technical support or customer service, press two.
For return merchant for technical support, please press one."
Excerpt from a call with D-Link Systems
Friday, February 16, 2024 6:54 PM
The first phone menu
"Welcome to D Link's United States headquarters. If you know your party's extension, you may enter it at any time.
Please listen carefully as our menu options have changed.
Calls may be monitored or recorded for quality assurance.
For freight carrier shipments, press six.
Please select one of the following options. Her products and sales information, press one.
For technical support or customer service, press two."
Excerpt from a call with D-Link Systems
Monday, March 18, 2024 6:49 PM
What are the hours and when should I call?
D-Link Systems operates the call center for this 800-326-1688 phone number 24 hours, 7 days.The short answer is that you should call on a Friday.This observation and the following section are based on analysis of a sample set of 92 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this D-Link Systems phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like D-Link Systems staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call D-Link Systems is Sunday.The most busy day to call is Thursday, which averages 183% more phone calls by comparison.Again, this is based on a sample of 92 calls made with our AI-powered, web-based phone in the last 90 days.
Sun
Quietest
Mon
Tue
Wed
Thu
Busiest
Fri
Sat
The shortest wait on hold
We measured the shortest hold times to be on Monday.The longest wait in the queue on average occurs on Friday.
The best time to call D-Link Systems
In summation, the best day to call D-Link Systems is Friday.
When I called this number, I was immediately greeted by a menu with options that would direct my call to the appropriate department. I was also given the option to enter the extension number of anyone at D-Link's headquarters that I wished to contact. There was no option given to leave a message if the wait time was too long, nor was there a way to schedule a callback. However, the call center is open around the clock, so it's possible to call whenever it's convenient for you.
The menu seemed comprehensive and included many of the common reasons that someone would be trying to contact D-Link. These include getting information about a D-Link product, receiving technical support or solving a customer service issue, including checking on an order or resolving a billing issue. Representatives at this call center can also help you get authorization for a return. Plus, this number can give you information about the D-Link Corporation and provide a directory of names of people who work for the company. Finally, you can also call this line to learn more about freight carrier shipments.
While this line can sometimes help you troubleshoot connectivity issues, it cannot help you with hardware-based problems. It can, however, assist with an exchange if you have a defective product.
After choosing the menu option for customer service, I waited for a little over 15 minutes to be connected with an agent. Of course, call time may vary depending on whether or not you're calling during peak hours; I called on a Friday afternoon. When I was connected, the representative seemed a little rushed. I asked several questions about D-Link's products and pricing. Next, I asked questions about product setup, which the agent was also able to answer. The answers I received seemed scripted, and it did appear that the agent was performing a search for answers instead of knowing them by heart. However, the representative found them quickly and although I had a lot of questions, they were all resolved within about 7 minutes.
The call center could have been based overseas; the person I connected with was a little difficult to understand. When I asked them to elaborate about authorized vendors where I could purchase a product, they seemed slightly impatient and directed me toward D-Link's website. To get my questions answered, I had to be persistent and clear about the information I was seeking.
Adam has been tirelessly trying to help customers find the best tips and tricks to get through phone trees and writing many guides for prickly customer service problems. He's been featured in the Wall Street Journal, Inside Edition and Bloomberg.
Why Customers Call D-Link Systems
If you have time to do a bit of reading before you call D-Link Systems, we recommend you read over some of our problem-specific articles.
If you suspect someone has been accessing your D-Link router without your permission, you need to reset your router's password. This should be easy to do, unless the router has had its default password reset already and you don't have it. If that is the case, you will first need to reset the router to its default factory settings and then change the password.
The recommended system requirements for setting up a D-Link router are relatively straightforward. First and foremost, you will need a functional broadband internet connection. Additionally, a computer or mobile device with an internet browser is essential. For optimal performance, it is recommended to have a relatively recent operating system installed on your computer or mobile device, such as Windows 10, macOS X, or iOS/Android. You should also have a network adapter (Wi-Fi or Ethernet) on your device. Some advanced features may require specific system requirements, which can be found in the router's user manual or on D-Link's website. Overall, ensuring a stable internet connection and compatible device should enable a smooth setup process for your D-Link router.
The default IP address for accessing the D-Link router's settings is usually 192.168.0.1 or 192.168.1.1. These addresses serve as the gateway to the router's configuration page where users can customize network settings, security options, and other preferences. However, it's important to note that the exact default IP address can vary depending on the model or firmware version of the D-Link router. Users can typically find this information in the device's user manual or on the manufacturer's website.
Click the link above to get answers to just about any D-Link Systems customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Below is a sample of recent calls to D-Link Systems, and their purpose. Are any of these similar to the reason you are trying to call?
Inquiring about product features: "I need a product that can block certain apps and websites at home."
- From a call lasting 10m 56s , Mar 18, 2024 5:27 PM
More D-Link Systems Customer Service Contacts
There are of course other ways to contact D-Link Systems customer service besides the phone. Below we list the best ones, by medium.
Use this link to connect with customer service via chat
If phone-based customer service is not available, or the wait times are long, many people prefer chat as a next-best option. Some even prefer it to calling on the phone. Luckily, D-Link Systems provides this option.
As a last, sometimes only, resort- D-Link Systems customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is D-Link Systems's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a D-Link Systems agent. This phone number is D-Link Systems's best phone number because 3,096 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-326-1688 include Where to buy, Complaint, Technical support, Repairs, Returns and other customer service issues. Rather than trying to call D-Link Systems first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat. In total, D-Link Systems has 3 phone numbers. It's not always clear what is the best way to talk to D-Link Systems representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for D-Link Systems. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like D-Link Systems. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.