AirAsia Kunden-FAQ

To change the date for your flight ticket booked via Agoda.com, you will need to manage your booking through the Agoda website or app. Log in to your account, locate your booking, and follow the instructions to make changes to your flight date. Please note that there may be fees or fare differences when changing your booking. Always check the terms and conditions provided during the booking process for specific details.

Yes, you can check in luggage instead of your add-on sport equipment. However, you may need to adhere to the baggage policies and fees associated with checking in luggage. Ensure that your luggage complies with the weight and size limits set by AirAsia.

Yes, AirAsia requires that your passport has at least six months of validity from your date of travel. If your passport does not meet this requirement, you may be denied boarding. It is essential to ensure your passport is valid for the duration of your trip and meets the airline's entry requirements.

If AirAsia rejected your bank credit card, ensure that your card is valid, has sufficient funds, and that it is accepted for international transactions. Check that the information entered during the booking matches your card details, including the name and billing address. Sometimes, banks block transactions for security reasons, so contacting your bank to confirm the transaction might help. You can also try using a different payment method or card.

If you purchased additional baggage and it's not showing in AirAsia's system during check-in, please check your payment confirmation email for details of the baggage purchase. Bring this confirmation with you. Sometimes, it may take time for the transaction to be reflected in the system. If the issue persists, refer to the most up-to-date contact information available on this page for assistance. They will be able to help resolve the situation.