Zepp Customer Service

Phone Number & Contact Info

No customer service phone number
Despite not having a phone number, there is a way to access Zepp customer support.
Q:

How do I contact Zepp customer service?

A:Zepp does not have a customer service phone number, but you can contact them through X / Twitter, their website, or Facebook / Messenger.
While a phone number would be better, tweeting at their customer care team is public and effective if you have an account.
Q:

Does Zepp offer 24 hour customer service?

A:Not by phone. But you can contact Zepp 24/7 using other methods. Below is a list of customer service channels and hours.

How to contact Zepp Customer Service

There are other ways to contact Zepp customer service besides the phone. Below we list them by medium, from most to least popular.

Customer Service on X (formerly Twitter)

@ZeppGlobal - Customer Service
Use the link to connect with customer service through Twitter
24 hours, 7 days
Zepp, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.

Customer Support on Facebook / Messenger

facebook.com/ZeppGlobal - Customer Service
Use this link to connect with customer service through Facebook
24 hours, 7 days
Some customer service teams, like that of Zepp, accept inquiries through Facebook Messenger. This is a good option if you have a Facebook account, and you may even be able to converse live with an agent this way.

Customer Help Desk / Web Support

support.zepp.com - Customer Service
Use this link to send them an email online
Mon-Fri 9am-5pm EST
As a last, sometimes only, resort- Zepp customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team. Since this rarely leads to a real-time conversation, GetHuman does not recommend this unless it's the only way.

How should I prepare for my conversation with Zepp?

If you have time to do a bit of reading and research, we recommend you read over some of our problem-specific articles. Whatever issue you are having with Zepp, we are likely to have an answer and tips to help you get it resolved. Here are some popular problems with brief answers. For details and to ask followup questions live, click on the question.

What is Zepp?

Zepp is a cutting-edge technology company specializing in smart sports tracking solutions. Designed to enhance athletic performance, Zepp uses advanced sensors and algorithms to capture and analyze sports-specific data. Whether it's golf, baseball, tennis, or soccer, Zepp provides real-time insights and actionable feedback to help athletes improve their game. The Zepp app combines data from various sensors, including motion, impact force, and rotation, to provide users with comprehensive performance metrics such as swing speed, shot power, or ball spin. Additionally, the app offers personalized training programs and video analysis to help athletes identify areas for improvement. With Zepp, athletes can optimize their training, track progress, and take their performance to the next level.

Is Zepp waterproof?

No, Zepp is not waterproof. Zepp is a fitness tracker or smart sports equipment that is designed to provide users with various performance metrics and data during physical activities. While it is built to withstand sweat and mild splashes, it is not designed to be submerged in water or withstand prolonged exposure to water. Therefore, it is advised to avoid wearing Zepp during swimming, diving, or any water-based activities. Exposing Zepp to water could potentially damage the device and compromise its functionality. To ensure the longevity of your device, it is recommended to keep it away from water and only use it in dry conditions.

How does Zepp work?

Zepp is a revolutionary technology that enables individuals to track and improve their sports performance. It comprises a small sensor, usually attached to equipment such as golf gloves, tennis rackets, or baseball bats. This sensor captures data during every swing, shot, or stroke, and sends it wirelessly to a paired smartphone or tablet. The data collected is then analyzed by Zepp's powerful algorithms to provide insightful information on various aspects like swing speed, angle, tempo, and more. This comprehensive analysis allows users to identify areas of improvement and implement targeted training techniques to enhance their skills. Zepp also offers personalized training programs and real-time feedback to optimize performance, making it an indispensable tool for athletes and sports enthusiasts, helping them reach new levels of excellence.

Top Zepp customer problems and solutions

Click the link above to get answers to just about any Zepp customer service question, including step by step guides for the most complex issues. Or detail your problem below and we will get you answers instantly.

Help me with my Zepp issue

Conclusion and closing notes

You came here to see Zepp's phone number, the real-time current wait on hold and a way to skip right through the phone lines to get right to a Zepp agent. There's good news and bad on that: the bad news is that they don't have a phone number, but the good is that we do know how to contact Zepp anyways and help you with your issue. Over the last 18 months, 138 customers like you have come in search of a phone number for Zepp and helped us confirm they don't have one. Common reasons that people try to call Zepp customer support department include and other customer service issues. Rather than trying to call Zepp first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via web or facebook or twitter. Unfortunately, right now Zepp doesn't have any phone numbers. It's not always clear what is the best way to talk to Zepp representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.

How GetHuman Helps If Zepp Had a Phone Number

GetHuman provides tools and information to over 50 million customers per year in effort to make customer service easier and faster. We don't know a phone number for Zepp, but for large companies that do have them, we provide real-time current wait on hold, tools for skipping the hold music altogether, reminders for when the call center opens, and much more. We are able to provide secrets and the best tools by getting feedback from you and rest of our customer community, and by sourcing some of those secrets and tips from Zepp customers like yourself.

GetHuman does not provide call center services or customer support operations for Zepp. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Zepp. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Compare Zepp Customer Service

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