Xfinity Phone Number

Call Xfinity customer service faster with GetHuman

800-934-6489
Customer service
877-228-8567
Fordern Sie einen neuen Service an
Current Wait: 4 min (4m avg)
Hours: Mon-Sat, 7 AM to 9 PM; best time to call: 9:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: 0# drücken, bis jemand abhebt

Reasons customers like you called recently

Can we turn off wifi and use ethernet only with our xFi cable modem*router?
Internet not it's not working it's not connected.
I need to lower my monthly plan
Forget it I am switching to DIRECT TV I canot Grt any HELP from anyone, I bought a new...
I want to set up a new phone (not xfinity phone service) but the internet password on m...
There is a tree lying on the cable lines in the vacant lot next to us. Have called ComE...
I’m not going to be in late today but I’m still at the doctors and I’m going on my phon...
Hi good morning tady ?my issue is I need xfinty sevcein my home can you give helped me?
Trying to sign up for paramount plus will not let me navigate through remote
A tree limb came dow and pulled the cable wire off my house
Order wireless cable box
I will NOT fill out anything nor will I be charged $*, one dime, or any other amount of...
TV in bedroom not working
I’m not an Xfinity customer but your technician ran a line from the curbside cable box...
TV reception not working
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Xfinity's Phone-Based Customer Care

Xfinity is a major telecommunications company in the United States and is owned by Comcast. Since Xfinity is the largest provider of home Internet and cable services in the United States, it is not surprising that the company gets a lot of requests for phone-based customer service.

Why Do People Call Xfinity?

People call Xfinity for many reasons including:

  • Requesting new service, changing service, or canceling service
  • Adding additional services or upgrading to another plan
  • Requesting technical support
  • Scheduling repair calls
  • Problems with bills and payments

There are several ways that you can get in touch with an Xfinity representative by phone:

  • Visit Xfinity's website and request a chat conversation with a customer service representative.
  • Call Xfinity's toll-free number.
  • Visit Xfinity's website and request a call-back from a representative. This will allow you to avoid waiting on hold.
  • Dial 611 from an Xfinity mobile or landline phone. (Please note that this only works if you have Xfinity mobile or landline service.)

Xfinity has an automatic phone system that will direct your call to someone who can help you. If you are a customer of Xfinity, you will have to enter the last four digits of your Social Security number. If you aren't a customer, hit "0" repeatedly and you will eventually be connected to a live person.

How Do Consumers Feel About Xfinity Phone Customer Service?

Sadly, Xfinity has a reputation for poor customer service. Common complaints include waiting a long time to speak to a human, agents who are unhelpful and poorly trained, as well as the fact that Xfinity can make it very difficult to cancel or downgrade services.

One common complaint is that customer service representatives offer inconsistent service and may, in some cases, make promises to customers that are not upheld. One thing that you can do to combat this is keeping a record of calls that you make, as well as screenshots of chats. You should also hang on to your bills and contracts.

Noteworthy Customer Service Cases

The most famous Comcast/Xfinity customer service case involved a journalist and his wife who attempted to cancel their plan with Xfinity. They were transferred to a retention specialist who refused to listen to them and kept arguing with the couple, despite their pleas to end the call and cancel their service.

The journalist recorded the call and published it online. Unfortunately for Xfinity, the story went viral and the company suffered severe public relations fallout. As a result, Xfinity pledged to do better in the future.

What Can Be Accomplished with Xfinity Phone-Based Customer Service?

Most issues that you might experience with your service can be resolved over the phone, including:

  • Billing issues
  • Service starts, stops and changes
  • Installations and repairs
  • Resetting connections and testing speeds

Xfinity customer service can't deal with every problem via phone, however. Issues such as malfunctioning or outdated equipment will need either a technician appointment or for the customer to visit an Xfinity office to switch out old routers and other hardware.

What if Calling Xfinity Telephone Customer Service Doesn't Work?

While calling Xfinity customer service usually results in the consumer getting the result he or she wants, there are situations that aren't easily resolved by phone, at least not during the first call.

In cases where Xfinity phone-based customer service, isn't being helpful, consider one of the following strategies:

  • Try live chat. Communication can sometimes be more clear in chat. It also provides you with a record that you can use if you have to escalate your case.
  • Try reaching out over social media. Xfinity is active on Reddit, Twitter and Facebook.
  • Xfinity does have customer support pages on its website. These pages are monitored, so you may be able to get appropriate advice there.
  • Contact an Xfinity retail store. An in-person meeting might resolve your issue.
  • Call back later. The next representative you speak to may be able to understand and resolve your issue.

Customer Number 800-934-6489 - by the Numbers

Telefonnummer zum Wählen800-934-6489
Rückruf möglichNEIN
Anruf von einer realen Person entgegengenommenJA
Abteilung, die Sie anrufenKundendienst
Callcenter-ÖffnungszeitenMo-Sa, 7 bis 21 Uhr
Beste Zeit zum Wählen9:30 Uhr
Navigieren Sie durch das Telefonlabyrinth zu einem Menschen0# drücken, bis jemand abhebt
Durchschnittliche Wartezeit
Aktuelle Wartezeit4
Rang (unter den Telefonnummern)1
Rang (insgesamt)1
Alternative MethodenTelefon
Qualität der Kommunikation89%
Qualität der Hilfe74%
Kundenstimmen499
Informationen zuletzt aktualisiertThu Jan 26 2023 09:00:00 GMT+0000 (Coordinated Universal Time)

Xfinity's Best Toll-Free/800 Customer Phone Number

Dies ist die beste Telefonnummer von Xfinity, die aktuelle Wartezeit in Echtzeit und Tools zum Überspringen dieser Telefonleitungen, um direkt zu einem Xfinity -Agenten zu gelangen. Diese Telefonnummer ist die beste Telefonnummer von Xfinity, da NaN Kunden wie Sie diese Kontaktinformationen in den letzten 18 Monaten verwendet und uns Feedback gegeben haben. Häufige Probleme, die von der Kundenbetreuungseinheit behoben werden, die Anrufe an 800-934-6489 beantwortet, sind Service Outage, Billing, Equipment Trouble, Transfer Service, Cancel Service und andere Kundendienstprobleme. Anstatt zuerst Xfinity aufzurufen, sollten Sie zuerst Ihr Problem beschreiben. Aus diesem Grund können wir möglicherweise eine optimale Möglichkeit empfehlen, sie telefonisch zu kontaktieren. Insgesamt hat Xfinity 2 Telefonnummern. Es ist nicht immer klar, wie man am besten mit Xfinity Vertretern sprechen kann. Deshalb haben wir begonnen, diese Informationen aus Vorschlägen der Kundengemeinschaft zusammenzustellen. Bitte teilen Sie uns weiterhin Ihre Erfahrungen mit, damit wir diese kostenlose Ressource weiter verbessern können.

Contacting Xfinity - by phone or otherwise

Während 800-934-6489 die beste gebührenfreie Nummer von Xfinity ist, gibt es insgesamt 2 Möglichkeiten, mit ihnen in Kontakt zu treten. Der nächstbeste Weg, um mit dem Kundensupport-Team zu sprechen, besteht laut anderen Xfinity Kunden darin, die 877-228-8567 Telefonnummer der Fordern Sie einen neuen Service an Abteilung anzurufen. Neben dem Anruf ist die nächste bevorzugte Option für Kunden, die Hilfe suchen, über 877-228-8567 für Fordern Sie einen neuen Service an. Wenn Sie der Meinung sind, dass diese Informationen ungenau sind oder andere Möglichkeiten zur Kontaktaufnahme mit Xfinity kennen, teilen Sie uns dies bitte mit, damit wir sie mit anderen Kunden teilen können. And you can click here if you want to compare all the contact information we've gathered for Xfinity.

What is GetHuman's Relationship to Xfinity?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Xfinity. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our Delta Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Microsoft - Tech Support Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like Delta or Microsoft - Tech Support. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Xfinity Contact Info

Information gathered by GetHuman researchers and millions of customers that use GetHuman:
All Xfinity contacts
Xfinity TelefonnummerBEST
General customer information

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Fordern Sie einen neuen Service an877-228-8567

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