Chase Phone Number

Calling Chase customer service faster by GetHuman

800-935-9935
Customer service
Current Wait: 25 min (20m avg)
Hours: 24 hours, 7 days; best time to call: 9:05am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
KartenausgabeEine Anklage bestreitenKontozugriffHolen Sie sich Banking-HilfeBetrug meldenA different issue
Get to a live person fastest: Drücken Sie 0 und dann 0 #, wenn Sie nach Ihrer Kontonummer gefragt werden.

Reasons customers like you called recently

Debit card. Have there been transactions in last two hours.
vor einer Stunde
Can’t find my debit card. Have their been transactions in last two hours
vor einer Stunde
My unlock got locked and I verified my idieinty to a customer service and she said I wa...
vor 2 Stunden
Want to cancel my Chase Prime credit card. Lost it today. Last number of account is...
vor 2 Stunden
I lost my debit card and need a new one.
vor 9 Stunden
With the current Pandemic, I want to not be charged the overdraft fee. I do not have th...
vor 10 Stunden
Hi I have business accounts with *year ago I'm looking PPP loan for take care of busine...
vor 12 Stunden
My chase checking account is been compromised and I haven't received a refund for the dispute
vor 20 Stunden
My card is being blocked for security or fraud and I need the hold*block removed as soo...
vor einem Tag
Transfer money from one bank and account to another bank and account...
vor einem Tag
Can’t log into my account. I’m so tired off dealing with chase bank. You have no custom...
vor 2 Tagen
Why hasn’t my deposit in my account gone through it’s been a week
vor 3 Tagen
I got a replacement debit card sent to me and I was wondering if ups will leave it in t...
vor 3 Tagen
Forgot username and password. Requires account number but I do not know it.
vor 3 Tagen
Locked out of my online account
vor 3 Tagen
See more recent reasons for callingHelp me with my issue

Our Editor's Notes on Chase's Phone-Based Customer Care

Chase Bank is a major bank operating in the United States. It is the largest consumer bank in the U.S., which means that it gets a lot of calls from its customers every day.

Why Do People Call Chase Customer Support?

People call Chase customer support for a range of reasons, including:

  • Opening and changing accounts
  • Questions about transactions and charges
  • Updating account information
  • Technical support
  • Addressing identity theft and fraud
  • Applying for and managing credit card accounts
  • Concerns and complaints about Chase employees
  • Requests to replace lost or stolen debit and credit cards
  • Beginning a loan application
  • Questions about loans, including mortgages

Best Practices for Calling Chase Customer Service

There are several things that you can do to improve your chances of a speedy and positive resolution to your customer service call to Chase:

  • Make sure you are calling the correct number for your account. Chase has different numbers for different types of accounts and products, so check the website, the back of your debit or credit card, or your account statement to verify the contact information.
  • Calling about technical support issues for online or mobile banking? There is a separate number for that division as well.
  • Have your account number handy when you call. If you are calling about a transaction problem, have the statement in front of you so that you can review it with the representative.
  • Keep pen and paper handy, or some other way of taking notes, so that you can have a record of what went on during the call.

How Do People Feel About Their Calls to Chase Customer Support?

As is usually true when it comes to large business organizations, there is a range of reports on the quality of Chase customer service. While some people are very happy with the service that they have received, others complain that Chase phone representatives are often unable to effectively resolve issues.

Some customers feel that Chase doesn't do enough to coordinate communications between the bank, the customer and third parties when trying to fraud and identity theft cases. In addition, some customers have claimed that there is a lack of follow-through on the part of Chase customer support agents. An agent might tell a customer that a situation has been resolved when, in fact, it has not been.

What Kind of Issues Can Chase Customer Support Resolve?

Chase customer service can resolve most common banking issues, including:

  • Answering questions about opening an account
  • Assisting with the application process for loans
  • Answering questions about refinancing or modifications
  • Making changes to an account or credit card type
  • Researching transactions
  • Waiving fees and addressing issues of fraud and identity theft
  • Stopping payments

What Can't Be Resolved by Phone With Chase?

Some banking issues may require you to visit a Chase branch for security reasons. For example, if two individuals have a joint account, and one of them wishes to take his or her name off the account, they must visit a Chase branch. If it is necessary for someone to notarize or witness a signature on banking papers, a visit to a branch may be necessary. In addition, cashiers checks and money orders must be purchased in-person.

What Can I Do If I Am Unhappy With My Call to Chase?

If you hang up your phone after a call with Chase and are feeling frustrated because you did not get the resolution you deserved or wanted, don't give up. You still have options and may be able to work things out with Chase over the phone or through another communication method.

First, if you did not take notes during your call, take some time and jot down what you remember from the conversation. This can be helpful if you have to escalate your case.

Next, call Chase back. Keep in mind that not all customer service professionals have the same background, training or personality. A different customer service representative may be able to provide a very different outcome.

If you were unable to resolve matters during your second call, consider using a different method of communication. Chase offers a secure messaging system through its website. This provides a greater degree of confidentiality than regular e-mail and provides you with a written record of your communications with the bank.

It is also possible to schedule an appointment at a branch with a Chase banker. This may be the best option if your situation is complex and requires face-to-face communication to get sorted out.

A final option is to contact the ombudsmen office at the Consumer Financial Protection Bureau. This is a federal agency with oversight over banking practices in the United States. Contacting the CFPB will not provide you with a quick resolution, but it is something to consider if your problem with chase proves unresolvable through other means.

Customer Number 800-935-9935 - by the Numbers

Telefonnummer zum Wählen
800-935-9935
Rückruf möglich
JA
Anruf von einer realen Person entgegengenommen
JA
Abteilung, die Sie anrufen
Kundendienst
Callcenter-Öffnungszeiten
24 Stunden, 7 Tage
Beste Zeit zum Wählen
9:05 Uhr
Navigieren Sie durch das Telefonlabyrinth zu einem Menschen
Drücken Sie 0 und dann 0 #, wenn Sie nach Ihrer Kontonummer gefragt werden.
Durchschnittliche Wartezeit
Aktuelle Wartezeit
25
Rang (unter den Telefonnummern)
1
Rang (insgesamt)
1
Alternative Methoden
Telefon, Web
Qualität der Kommunikation
76%
Qualität der Hilfe
79%
Kundenstimmen
3,972
Informationen zuletzt aktualisiert
Wed May 27 2020 09:00:00 GMT+0000 (Coordinated Universal Time)

Chase's Best Toll-Free/800 Customer Phone Number

Dies ist die beste Telefonnummer von Chase, die aktuelle Wartezeit in Echtzeit und Tools zum Überspringen dieser Telefonleitungen, um direkt zu einem Chase Agenten zu gelangen. Diese Telefonnummer ist die beste Telefonnummer von Chase, da 95,778 Kunden wie Sie diese Kontaktinformationen in den letzten 18 Monaten verwendet und uns Feedback gegeben haben. Häufige Probleme, die von der Kundenbetreuungseinheit behoben werden, die Anrufe an 800-935-9935 beantwortet, sind Card Issue, Dispute a Charge, Account Access, Get Banking Help, Report Fraud und andere Kundendienstprobleme. Das Chase Call Center, in das Sie anrufen, hat Mitarbeiter von Philippines, India und ist laut Kunden 24 hours, 7 days geöffnet. Insgesamt hat Chase 5 Telefonnummern. Es ist nicht immer klar, wie man am besten mit Chase Vertretern sprechen kann. Deshalb haben wir begonnen, diese Informationen aus Vorschlägen der Kundengemeinschaft zusammenzustellen. Bitte teilen Sie uns weiterhin Ihre Erfahrungen mit, damit wir diese kostenlose Ressource weiter verbessern können.

Contacting Chase - by phone or otherwise

Während 800-935-9935 die beste gebührenfreie Nummer von Chase ist, gibt es insgesamt 6 Möglichkeiten, mit ihnen in Kontakt zu treten. Der nächstbeste Weg, um mit dem Kundensupport-Team zu sprechen, besteht laut anderen Chase Kunden darin, die 877-242-7372 Telefonnummer der Mobile Banking Abteilung anzurufen. Neben dem Anruf ist die nächste bevorzugte Option für Kunden, die Hilfe suchen, über Online Help für Customer Service. Wenn Sie der Meinung sind, dass diese Informationen ungenau sind oder andere Möglichkeiten zur Kontaktaufnahme mit Chase kennen, teilen Sie uns dies bitte mit, damit wir sie mit anderen Kunden teilen können. And you can click here if you want to compare all the contact information we've gathered for Chase.

What is GetHuman's Relationship to Chase?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Chase. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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