Xbox Phone Number

Call Xbox customer service faster with GetHuman

800-469-9269
Customer service
Current Wait: 41 min (38m avg)
Hours: Mon-Fri 9am-5pm EST; best time to call: 9:10am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Drücken Sie jedes Mal 2, dann 4 und dann 0 #, 0 #, 0 #, wenn Sie nach Ihrer Kontonummer oder Telefonnummer gefragt werden

Reasons customers like you called recently

I purchased a bundle on Call of Duty: Modern Warfare for $** and I didn't even get my stuff.
Someone else was on my Xbox account and sent a message that got me banned for ** days a...
I got off work like normal and went to play Xbox with my buddies only for it to say my...
I didn’t subscribe to x box
Need update for my Xbox to work, I don't have it to download or were to find it. Cant b...
I bought the dark pictures of Ashes and now it won't let me play it I downloaded it and...
I got an Xbox suspension for no reason because this person was mad at me for beating th...
account got took under *****@***.com email may y'all please help me get my account back...
I need my email address changed can you change it
My account got hacked and i need help getting it back if yall can help in anyway y that...
When I log into my Microsoft account its not my information
I payed ** dollars for currency (known as auric cells) in Dead By Daylight. I got the c...
my son's xbox account was hacked. they changed the email and password. he cannot sign...
cant verify account due to unused * non existing email. want to change email associated...
Need to verify if a rep is not a con person.
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on Xbox's Phone-Based Customer Care

Xbox produces and offers video gaming consoles, games, and streaming services. As one of the top gaming brands in the world, it isn't surprising that Xbox handles many customer support calls each day.

Why Do People Call Xbox Customer Support?

People call Xbox customer support for a range of reasons, including:

  • Tech support for consoles, games and streaming services
  • Help with using the Xbox website
  • Issues with product subscriptions and billing
  • Using parental controls effectively
  • Product warranty issues
  • Issues regarding harassment and safety in shared games

Best Practices for Calling Xbox Customer Service

Xbox prefers that customers request a callback from its website. You can visit the "Contact-Us" page on the Xbox site and click the "Contact Us" box. From there, you'll be given a menu on which you can indicate the reason for your call. Next, you'll be offered several communication options, including receiving a call from an Xbox customer service representative.

There are several things you can do before getting in touch with Xbox to help ensure that your call is successful and that your questions and concerns are addressed quickly:

  • Make sure you request your callback within Xbox's phone support hours. These are Monday through Friday 6 am- 9:30 pm PT, Saturday through Sunday, 6 am through 5:30 pm PT.
  • Before you call, have any necessary documents and information in front of you. These might include invoices, billing statements, serial numbers or any communications between you and Xbox that pertain to your situation.
  • If you are calling for technical support, make sure that you are able to access your device during the call.
  • Have pen and paper handy so that you can take notes during your call.

How do Consumers Feel About Calling Xbox Customer Service?

Reviews of Xbox customer service appear to be somewhat mixed. Common complaints include difficulty reaching a human being or being provided with scripted answers that don't really resolve more complex customer problems. However, it is also possible to find positive reviews of Xbox customer support online.

What Kind of Issues Can Xbox Customer Service Resolve?

Xbox customer service can handle many common customer support issues including troubleshooting, assistance with using the Xbox website, providing information about warranties, and setting parental controls.

An Xbox customer service representative could also begin an investigation into billing issues, such as fraudulent charges, double charges or customers being charged for products or services that they did not order.

What Can't Be Resolved With a Call to Xbox Customer Service?

Because many Xbox products are physical devices, an Xbox technical support representative may be limited in his or her ability to troubleshoot or make necessary adjustments to the product. In such cases, you may be directed to bring the device into an authorized retailer or repair center. You may also be asked to ship the device back to the company.

Because Xbox sells subscription services, some callers may become frustrated at Xbox's refund policies. This can be a particular problem if a child or teenager inadvertently orders a subscription using a parent's payment information without getting permission. Customer service representatives are usually very limited as to what they can do if a customer request violates Xbox policies.

What Should You Do If You Have an Unsuccessful Call with Xbox?

If you get off the phone with Xbox and feel as though you didn't accomplish anything or that the Xbox customer service representative did not fully understand your concern, don't give up. You still have options.

  • Take a few moments to review the notes you took during your call. It's best to try and remember exactly what happened so that you can better explain your concerns to the next person you speak to.
  • Request another callback from Xbox. The next agent you speak to may be better able to understand your situation and provide an appropriate resolution.
  • If you feel that calling is not working for you, try Xbox live chat. Live chat support is available 24 hours a day and has the benefit of providing you with a transcript of your communication with Xbox.
  • Try getting in touch with Xbox via its social media platforms, including Twitter where it maintains a support account.
  • Xbox also maintains a user forum that can connect you with other Xbox players who may be able to provide ideas on how to resolve your situation.

Customer Number 800-469-9269 - by the Numbers

Telefonnummer zum Wählen800-469-9269
Rückruf möglichNEIN
Anruf von einer realen Person entgegengenommenJA
Abteilung, die Sie anrufenKundendienst
Callcenter-ÖffnungszeitenMo-Fr 9-17 Uhr EST
Beste Zeit zum Wählen9:10 Uhr
Navigieren Sie durch das Telefonlabyrinth zu einem MenschenDrücken Sie jedes Mal 2, dann 4 und dann 0 #, 0 #, 0 #, wenn Sie nach Ihrer Kontonummer oder Telefonnummer gefragt werden
Durchschnittliche Wartezeit
Aktuelle Wartezeit41
Rang (unter den Telefonnummern)1
Rang (insgesamt)1
Alternative MethodenTelefon, Chat, Web
Qualität der Kommunikation49%
Qualität der Hilfe48%
Kundenstimmen45,769
Informationen zuletzt aktualisiertWed Oct 20 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

Xbox's Best Toll-Free/800 Customer Phone Number

Dies ist die beste Telefonnummer von Xbox, die aktuelle Wartezeit in Echtzeit und Tools zum Überspringen dieser Telefonleitungen, um direkt zu einem Xbox Agenten zu gelangen. Diese Telefonnummer ist die beste Telefonnummer von Xbox, da 331,566 Kunden wie Sie diese Kontaktinformationen in den letzten 18 Monaten verwendet und uns Feedback gegeben haben. Häufige Probleme, die von der Kundenbetreuungseinheit behoben werden, die Anrufe an 800-469-9269 beantwortet, sind Report an Issue, Refunds, Recover Account, Cancel Account, Streaming or Download Trouble und andere Kundendienstprobleme. Das Xbox Call Center, in das Sie anrufen, hat Mitarbeiter von Texas und ist laut Kunden Mon-Fri 9am-5pm EST geöffnet. Insgesamt hat Xbox eine 1 Telefonnummer. Es ist nicht immer klar, wie man am besten mit Xbox Vertretern sprechen kann. Deshalb haben wir begonnen, diese Informationen aus Vorschlägen der Kundengemeinschaft zusammenzustellen. Bitte teilen Sie uns weiterhin Ihre Erfahrungen mit, damit wir diese kostenlose Ressource weiter verbessern können.

Contacting Xbox - by phone or otherwise

Während 800-469-9269 die beste gebührenfreie Nummer von Xbox ist, gibt es insgesamt 3 Möglichkeiten, mit ihnen in Kontakt zu treten. Der nächstbeste Weg, um mit dem Kundensupport-Team zu sprechen, besteht darin, GetHuman über Ihr Problem zu informieren und uns versuchen zu lassen, den besten Weg zu finden, um mit ihnen in Kontakt zu treten oder Hilfe für dieses spezielle Problem zu finden. Neben dem Anruf ist die nächste bevorzugte Option für Kunden, die Hilfe suchen, über Live Chat für Customer Service. Wenn Sie der Meinung sind, dass diese Informationen ungenau sind oder andere Möglichkeiten zur Kontaktaufnahme mit Xbox kennen, teilen Sie uns dies bitte mit, damit wir sie mit anderen Kunden teilen können. And you can click here if you want to compare all the contact information we've gathered for Xbox.

What is GetHuman's Relationship to Xbox?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Xbox. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. If you look at our UPS Phone Number page, you can see an example of those free calling mechanisms and tips shared by other customers. Or take a look at the Straight Talk Phone Number page. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies like UPS or Straight Talk. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

Xbox Contact Info

All Xbox contacts
Xbox TelefonnummerBEST
Xbox Live Chat
Xbox Helpdesk
General customer information

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