SafeLink Phone Number

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800-378-1684
Customer service
Current Wait: 23 min (20m avg)
Hours: Mon-Sat 8am-10pm, Sun 8am-7pm EST; best time to call: 8:05am
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Reasons customers like you called recently

I want to renew my plan and upgrade to a better phone . i still have my Alcatel phone f...
called but no one to talk my mother pass on july **th **** wanted to talk to someone bu...
Lost my phone and need a replacement for emergency
If I cancel safe link do I keep the phone? Can I try a different SIM card without disc...
I have called ** times about this and no one can fix it maybe now they can I have found...
My phone is a A***DL android phone. Problem is: I can not make*receive calls. When I d...
I would like to buy a phone to start my service my phone's face is cracked I need a new...
Hi my safelink sim card came up missing. I think I know the person who took it. I would...
I am trying to make a call and I cannot receive or call out but I add a plan and it's s...
I need my account number for access wireless.
Im guessing ny number was switched to y'all but i don't have a phone nor a sim with my...
I would like to use the new phone I purchased from dafelink
Charged me a payment for airtime on acct *********** and didnt activate service so agai...
Am unable to connect to wifi and need to add more data. I did have WiFi but then lost i...
broke my safelink phone
See more recent reasons for calling

Help me with my issue

How to call SafeLink

Our Editor's Notes on SafeLink's Phone-Based Customer Care

SafeLink, also known as SafeLink Wireless, is a mobile phone service and a subsidiary of TracFone. Unlike some of TracFone's other companies, Safelink Wireless is a provider of Lifeline Support Services, a government program that provides free and low-cost telecommunications and Internet service to low-income households.

Why do People Call SafeLink Customer Service?

People call SafeLink customer support for a range of reasons, including:

  • Checking eligibility for service
  • Enrolling in the program
  • Technical support
  • Changing service plans
  • Ending service

When Can I Call SafeLink Customer Support?

If you want to enroll in SafeLink or have questions about your plan, including the need to make plan changes, call SafeLink Monday through Saturday, 8:00 am to 10:00 pm Eastern time. Sunday hours are 8:00 am through 7 pm Eastern time.

SafeLink offers technical support seven days a week from 8:00 am to 12:00 am Eastern standard time.

Tips for Calling SafeLink Customer Support

There are several things you can do to make your call to SafeLink more successful:

  • Be sure to call the correct department. SafeLink technical support has a dedicated number, as does the enrollment and plan change department.
  • If you are already a SafeLink customer, the company asks that you have your serial number or Safelink Wireless phone number handy so that the customer service representative who takes your call can look up your account.
  • Have a pen and paper handy so that you can take notes during your call. You may need this information if you have to get back in touch with SafeLink regarding your concern.

How do Customers Feel About Their Calls to SafeLink Customer Support?

As is true with many companies, there seems to be a range of customer opinions regarding the quality of phone-based customer service provided by SafeLink. Some customers appear to be satisfied by the solutions and technical support offered by SafeLink while others have complaints.

The most common complaint is that representatives are often poorly trained and unable to respond to unique issues. Some claim that the agents are speaking from a script and seem unable or unwilling to address customer concerns.

Another concern is the transferability of SafeLink service to unlocked phones. Some customers experience frustration with technical support's inability to assist when the customer has difficulty getting their service to work with a device that they already own or have recently purchased.

One issue that is unique to SafeLink and other providers of LifeLine phone service is that people must qualify for the program. This means that an applicant must provide SafeLink with proof of eligibility, such as a copy of a benefits card, to SafeLink before receiving a phone or switching on service. In addition, SafeLink customers must recertify periodically to retain their LifeLine benefits.

Unfortunately, some customers complain that SafeLink doesn't process their documentation for enrollment in a careful or timely manner. This can cause delays in qualifying for service or getting one's enrollment recertified.

What Kind of Issues Can SafeLink Customer Service Resolve?

SafeLink technical support and customer service can resolve many issues that mobile phone customers encounter. Representatives can qualify and enroll you for the service, help you understand the plans available to you, and assist with any questions that you may have.

If you are having problems with your phone, SafeLink technical support can assist with diagnostics and direct you on getting your phone repaired or replaced. Should your phone repair or replacement, you will need to send or take your phone to a SafeLink center.

What Can I do If I am Unhappy With my Call to SafeLink?

If you call SafeLink technical support or customer service and you can't get your issue resolved, don't give up. There are several things that you can do to resolve your situation.

First, though, it is a good idea to write down what happened during your original call. Next, describe what you are calling SafeLink about and how you would like your case to be resolved. Having this information in front of you when you call back can be helpful in keeping your conversation on point.

Next, call back: Explain to the representative that you've called before and what happened on that call. Refer to your notes and describe your situation and what you'd like to happen. Keep in mind that representatives have different levels of experience and training. The next representative you speak to may be able to provide a resolution simply because he or she has a better understanding of how SmartLink and its phones operate.

Another option is to engage in live chat over the SmartLink website. Initially, your request will be responded to by a bot. The bot can provide simple answers to your questions, but can also direct you to a live agent. One advantage to live chat is that

Finally, if you find that neither live chat nor phone support has resolved your problem, you can send a letter via postal mail to the company's Oregon office.

Customer Number 800-378-1684 - by the Numbers

Telefonnummer zum Wählen800-378-1684
Rückruf möglichJA
Anruf von einer realen Person entgegengenommenJA
Abteilung, die Sie anrufenKundendienst
Callcenter-ÖffnungszeitenMo-Sa 8-22 Uhr, So 8-19 Uhr EST
Beste Zeit zum Wählen8:05 Uhr
Navigieren Sie durch das Telefonlabyrinth zu einem MenschenDrücken Sie 1 und dann 0, bis Sie übertragen werden
Durchschnittliche Wartezeit
Aktuelle Wartezeit23
Rang (unter den Telefonnummern)1
Rang (insgesamt)1
Alternative MethodenTelefon, Chat, Web, E-Mail
Qualität der Kommunikation66%
Qualität der Hilfe47%
Kundenstimmen64,730
Informationen zuletzt aktualisiertThu Jan 21 2021 08:00:00 GMT+0000 (Coordinated Universal Time)

SafeLink's Best Toll-Free/800 Customer Phone Number

Dies ist die beste Telefonnummer von SafeLink, die aktuelle Wartezeit in Echtzeit und Tools zum Überspringen dieser Telefonleitungen, um direkt zu einem SafeLink Agenten zu gelangen. Diese Telefonnummer ist die beste Telefonnummer von SafeLink, da 338,994 Kunden wie Sie diese Kontaktinformationen in den letzten 18 Monaten verwendet und uns Feedback gegeben haben. Häufige Probleme, die von der Kundenbetreuungseinheit behoben werden, die Anrufe an 800-378-1684 beantwortet, sind Lost or Broken Phone, Check Application Status, Device Support, Activate Account, Technical Support und andere Kundendienstprobleme. Das SafeLink Call Center, in das Sie anrufen, hat Mitarbeiter von California, Georgia, India und ist laut Kunden Mon-Sat 8am-10pm, Sun 8am-7pm EST geöffnet. Insgesamt hat SafeLink 4 Telefonnummern. Es ist nicht immer klar, wie man am besten mit SafeLink Vertretern sprechen kann. Deshalb haben wir begonnen, diese Informationen aus Vorschlägen der Kundengemeinschaft zusammenzustellen. Bitte teilen Sie uns weiterhin Ihre Erfahrungen mit, damit wir diese kostenlose Ressource weiter verbessern können.

Contacting SafeLink - by phone or otherwise

Während 800-378-1684 die beste gebührenfreie Nummer von SafeLink ist, gibt es insgesamt 7 Möglichkeiten, mit ihnen in Kontakt zu treten. Der nächstbeste Weg, um mit dem Kundensupport-Team zu sprechen, besteht laut anderen SafeLink Kunden darin, die 800-867-7183 Telefonnummer der Fehlerbehebung Abteilung anzurufen. Neben dem Anruf ist die nächste bevorzugte Option für Kunden, die Hilfe suchen, über 800-867-7183 für Fehlerbehebung. Wenn Sie der Meinung sind, dass diese Informationen ungenau sind oder andere Möglichkeiten zur Kontaktaufnahme mit SafeLink kennen, teilen Sie uns dies bitte mit, damit wir sie mit anderen Kunden teilen können. And you can click here if you want to compare all the contact information we've gathered for SafeLink.

What is GetHuman's Relationship to SafeLink?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like SafeLink. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

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