IBM Phone Number

IBM is a technology company that manufactures mainframe computers and software. The company also offers consulting and hosting. As one of the oldest and largest tech companies in the world, it isn't surprising that IBM gets lots of calls for customer support each and every day.

Why Do People Call IBM Customer Support?

People call IBM customer support for a range of reasons, including:

• Questions about IBM products and services
• Placing, changing and canceling orders
• Requests for technical support
• Queries about billing and payment issues
• Assistance with finding a seller of IBM products

Best Practices for Calling IBM Customer Service

There are several things that you can do to help ensure that your call to IBM customer service is handled quickly and professionally:

• Make sure you are calling the right number. As a large, multinational company, IBM has multiple divisions, each with its own customer support staff. You can use the IBM website to find the correct number for your country and concern.
• If you are deaf or hard of hearing, IBM does have a number for TTY calls.
• Have all relevant documentation in front of you when you call. This may include invoices, billing statements, product serial numbers and any communication between you and IBM regarding your current case.
• Keep pen and paper handy so that you can take notes during your call.

How do Consumers Feel About Calling IBM Customer Service?

IBM now sells directly to businesses so there isn't a huge amount of data online or in the media about how callers feel about IBM customer service. It does appear that the business customers who call IBM are generally satisfied with the level of support they've received.

What Kind of Issues can IBM Customer Service Representative Resolve?

IBM customer service representatives can address most customer issues, including questions about products and services, account issues, billing questions, and assisting with troubleshooting.

What Can't Be Resolved With a Call to IBM Customer Service?

While an IBM customer service representative may be able to provide troubleshooting and remote technical support, there may be some problems that require a visit from a qualified technician.

Another issue that might be difficult to resolve over the phone is an incompatibility between IBM hardware and software and any computers, peripherals or third-party software packages that your company also uses. While the customer service rep may be able to provide suggestions regarding workarounds, in the end, the incompatibility may be something that is unresolvable.

What Should You Do If You Have an Unsuccessful Call with IBM?

If you get off the phone with an IBM customer service representative and feel as though your questions were not answered or your issues were not resolved, don't fret. You may still have options.

• First, review the notes that you took during your call. You may be able to identify areas of misunderstanding or miscommunication. Knowing these might be helpful so that you can bring them up when you call IBM back.
• Next, call IBM customer service back. Politely explain that this is your second call and that the first call failed to resolve your issues. If you noted any problems with the first call, describe these to the customer service representative to whom you are speaking. This representative may have more training or experience and could be in a better position to address your concerns.
• If a second call doesn't do the trick, try getting in touch with IBM another way. You can open a support ticket via IBM's online form.
• Another option is to get in touch with your IBM sales representative or third-party sales rep and ask them to advocate for you. This process may be a bit more complicated and take longer, but it may get you the results that you need.