GameStop Firmensitze

Calling GameStop's 817-424-2000 phone number actually connects you to the company's corporate offices, although you can use this number to get to customer service. When you dial, you're given three options: you can connect to customer service, marketing or the HR department. Based off this opening, it seems likely that this has happened many times before and GameStop has decided to make this as consumer-friendly as possible.

Switching over to the customer service department is seamless, although it offers mostly automated messages unless you have a specific problem. When I called, I wanted to find out about inventory of certain games I was interested in purchasing. I made the selections on the menu to get me to the inventory section, where I was told that the best way to find out inventory was by either calling my local GameStop store or going to a location in person.

The message told me that the customer service team didn't have access to the inventory at individual stores, so staying on the phone with them wouldn't be of any use. Additionally, it explained the best way to find out information about my local GameStop would be to go on the company's website, rather than hanging around to talk to a representative.

The message finally invited me to stay on the line and talk to someone if I had a pressing concern, but I didn't have anything left to ask at that point. Instead, I chose to end the call with the information I'd been given.

Overall, I thought the line was set up decently but could have been better. The addition of a way for customers to reach GameStop's customer service from the corporate phone number is a good way to help customers who are confused, as GameStop obviously can't hide its corporate number on its website the way it could another number that isn't intended for customers.

I thought the information the system provided was helpful, although it could have been better had there been a way to find the closest GameStop to me. I understand pushing customers to the website, but gaming doesn't necessarily have to be done entirely online. I've purchased several games from GameStop that don't have online capabilities, and I think providing a way for people who don't have easy access to the internet to get information is important for this type of company.

Based on the layout of the phone menu, I would use this number if I needed help, but I'd be more likely to use this number if I had a specific concern as opposed to just a general one.