Capital One Phone Number

Calling Capital One customer service faster by GetHuman

877-383-4802
Customer service
Current Wait: 25 min (9m avg)
Hours: 24 hours, 7 days; best time to call: 8:30am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Eingeschränktes KontoVerlorene oder gestohlene KarteProblem mit der RechnungszahlungEine Anklage bestreitenZahlungsanfrageA different issue
Get to a live person fastest: Drücken Sie 0 #, dann 0 #, dann 0, dann 0 #, dann 5

Reasons customers like you called recently

I am in virus lockdown with poor in Internet in Colombia, So. America. I paid my accoun...
vor 9 Stunden
I just redeemed my Rewards cash for about &***.**, but have not seen the reduction in m...
vor einem Tag
I just redeemed my Rewards cash of about &***.**. but I did not see this reflected in a...
vor einem Tag
Need a card replaced.
vor einem Tag
Need to get thru to ui online
vor einem Tag
Capital one credit card late fee
vor einem Tag
My Card application was declined trying to figure out why
vor einem Tag
If my credit card expiration date is **** when can I expect my new one?
vor einem Tag
Like the mobile app but it would be better if you could edit payees and if the payees s...
vor einem Tag
question about capital one auto loan, the loan has been paid off in march ****, never r...
vor 2 Tagen
How do I apply for an increase of credit
vor 2 Tagen
Hi just wondering what i can do i purchased some paint from paint depot and have not re...
vor 2 Tagen
I need to see about deferring my payment due.
vor 2 Tagen
General Benefit Questions
vor 2 Tagen
My credit card stopped being reported on my transunion credit report. Why is this happe...
vor 2 Tagen
See more recent reasons for callingHelp me with my issue

Our Editor's Notes on Capital One's Phone-Based Customer Care

Capital One is a banking and financial services headquartered in the United States. As a major provider of banking services, credit cards and auto loans, Credit One receives many calls to its customer service call center every day.

Why Do People Call Capital One Customer Support?

People call Capital One customer support for a range of reasons, including:

  • Questions about opening a new account
  • Changing or canceling existing accounts
  • Updating personal information
  • Questions about charges and transactions
  • Confirmation of loan payments
  • Assistance with managing loan payments or account balances

Best Practices for Calling Capital One Customer Service

Capital One has several divisions, each with its own customer service numbers. While Capital One does have a "general" customer service number that you can use, the company advises its customers to use the division-specific numbers for faster service.

In addition, there are separate numbers for specific customer service concerns, such as fraud, reporting the death of an account holder, or technical support for online banking. Direct numbers can be found on the company's website, on your credit or debit card, or on a recent statement.

Before calling Capital One, make sure you have your current account number handy. If you are disputing a charge, have a copy of your most recent statement handy so you can refer to it during the call. In addition, it is wise to have some way of taking notes during your call. These notes can be helpful if you have to escalate your case.

How Do People Feel About Their Calls to Capital One Customer Support?

There is a wide range of reports on the efficacy of Capital One customer service representatives. It should noted, however, that this is fairly normal when it comes to very large companies.

Some individuals report receiving excellent support when requesting a waiver of overdraft fees or initiating a chargeback on poor quality services or products. They feel that they received professional, compassionate service from the representatives that they spoke to.

Others, on the other hand, claim that Capital One wait times are long. One complaint, in particular, noted that a caller to Capital One's "lost and stolen card" line waited for 20 minutes to speak to a representative, by which time the caller's card had been used by a thief. Others have claimed that Capital One support representatives seem unable to follow-through on promises.

What Issues Can Capital One Resolve by Phone?

Many issues that Capital One customers have can be resolved by a phone representative. These issues include answering questions about opening an account, applying for loans, making changes to accounts, processing credit limit increase requests, flagging and researching transactions, and addressing issues of fraud and identity theft.

In addition, Capital One customer service can also assist users of its website or mobile app with technical support.

What Can't Be Resolved by Phone With Capital One?

There are certain banking issues that can't be completely resolved over the phone. These include situations in which you have to sign physical documents or your signature must be notarized.

You may also be required to visit a Capital One branch if you want your name removed from a joint account or need to purchase a cashier's check or money order.

It should be noted, however, that phone-based customer service representatives can provide you with information about what you will need to do if you have to appear in person at a branch or handle certain transactions or communications by mail or fax.

What Can I Do If I Am Unhappy With My Call to Capital One?

If you get off the phone with Capital One customer service and feel frustrated about how the call went or a failure to achieve a resolution, don't give up. You still have options.

First, if you didn't take notes during your first call to Capital One, take some time to write down or type out what transpired. This information is useful in keeping you on track during further communications.

Next, call back. Not all customer service representatives are created equal and the next person you speak to may be able to understand your situation and work with you toward an acceptable resolution.

If talking to Capital One over the phone doesn't seem to work, try the following:

  • Log into your Capital One account online and try the live chat option. Live chat provides you with a written log of your conversation, which can be helpful as you work with different people or departments.
  • Visit a Capital One branch location. Capital One welcomes walk-ins, but you may want to make an appointment if you are concerned about time or being able to connect with a banker who is able to help.
  • Send a letter to Capital One via postal mail, using a tracking method. This is a slow option, but might be effective if your case is complex and you are unable to resolve it through other means.

Customer Number 877-383-4802 - by the Numbers

Telefonnummer zum Wählen
877-383-4802
Rückruf möglich
JA
Anruf von einer realen Person entgegengenommen
JA
Abteilung, die Sie anrufen
Kundendienst
Callcenter-Öffnungszeiten
24 Stunden, 7 Tage
Beste Zeit zum Wählen
8:30 Uhr
Navigieren Sie durch das Telefonlabyrinth zu einem Menschen
Drücken Sie 0 #, dann 0 #, dann 0, dann 0 #, dann 5
Durchschnittliche Wartezeit
Aktuelle Wartezeit
25
Rang (unter den Telefonnummern)
1
Rang (insgesamt)
1
Alternative Methoden
Telefon, Chat, Web
Qualität der Kommunikation
72%
Qualität der Hilfe
61%
Kundenstimmen
6,507
Informationen zuletzt aktualisiert
Thu May 28 2020 08:00:00 GMT+0000 (Coordinated Universal Time)

Capital One's Best Toll-Free/800 Customer Phone Number

Dies ist die beste Telefonnummer von Capital One, die aktuelle Wartezeit in Echtzeit und Tools zum Überspringen dieser Telefonleitungen, um direkt zu einem Capital One Agenten zu gelangen. Diese Telefonnummer ist die beste Telefonnummer von Capital One, da 127,296 Kunden wie Sie diese Kontaktinformationen in den letzten 18 Monaten verwendet und uns Feedback gegeben haben. Häufige Probleme, die von der Kundenbetreuungseinheit behoben werden, die Anrufe an 877-383-4802 beantwortet, sind Restricted Account, Lost or Stolen Card, Bill Pay Problem, Dispute a Charge, Payment Inquiry und andere Kundendienstprobleme. Das Capital One Call Center, in das Sie anrufen, hat Mitarbeiter von Oklahoma, Texas, Florida und ist laut Kunden 24 hours, 7 days geöffnet. Insgesamt hat Capital One 7 Telefonnummern. Es ist nicht immer klar, wie man am besten mit Capital One Vertretern sprechen kann. Deshalb haben wir begonnen, diese Informationen aus Vorschlägen der Kundengemeinschaft zusammenzustellen. Bitte teilen Sie uns weiterhin Ihre Erfahrungen mit, damit wir diese kostenlose Ressource weiter verbessern können.

Contacting Capital One - by phone or otherwise

Während 877-383-4802 die beste gebührenfreie Nummer von Capital One ist, gibt es insgesamt 10 Möglichkeiten, mit ihnen in Kontakt zu treten. Der nächstbeste Weg, um mit dem Kundensupport-Team zu sprechen, besteht laut anderen Capital One Kunden darin, die 800-655-2265 Telefonnummer der Bankdienst Abteilung anzurufen. Neben dem Anruf ist die nächste bevorzugte Option für Kunden, die Hilfe suchen, über 800-655-2265 für Bankdienst. Wenn Sie der Meinung sind, dass diese Informationen ungenau sind oder andere Möglichkeiten zur Kontaktaufnahme mit Capital One kennen, teilen Sie uns dies bitte mit, damit wir sie mit anderen Kunden teilen können. And you can click here if you want to compare all the contact information we've gathered for Capital One.

What is GetHuman's Relationship to Capital One?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like Capital One. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.
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