All calls may be monitored or recorded. In a few words, please tell me why you're calling."
Calling Chevrolet for a customer service concern is a simple process, thanks to their streamlined phone system. I called to learn more about a program Chevrolet offers providing college students with discounts on new cars and trucks.
As soon as I called, an automated recording directed me to press 9 for Spanish or wait on the line for English, adding that my call may be recorded. Following this, the system prompted me to say in a few words my reason for calling. Options can be anything from account information and financial assistance to vehicle warranty and special offers.
Unsure of the exact name of the discount program, I said the words 'college offers' and was told to wait for the next available advisor. After about 5 minutes, a representative answered the phone and asked how I could be helped. I explained that I was interested in learning more about Chevrolet’s college program as I have a teenager who is considering college.
The rep shared that the program offered through General Motors, Chevrolet’s parent company, provides discounted and low-interest financing on select new cars and trucks for college students and recent grads as part of the College Appreciation Offer. Only certain vehicles are eligible for the program, he said, adding that the list of cars and trucks for lease or purchase is available on Chevrolet's website.
Only students who are currently enrolled in a two-year or four-year college or have recently graduated qualify for the discounted program. In addition, he went on to share that spouses of college students and recent grades are eligible to benefit from the program, which can offer interest rates as low as 2 percent. I told him this sounded like a really great deal for a college student or even as a gift for a new grad.
The rep directed me to Chevrolet's website where I could find the complete list of guidelines and rules for the program, letting me know I would first need to create an online account to access an authorization number for the program. From that point on, I'd need to consult with a local dealership based on vehicles available as part of the program and complete the necessary purchasing/leasing process, he told me.
After providing me with the direct web link to read more about the next steps, the rep asked if I needed more information, and I replied that he answered all my questions. Ending the call, I hopped online to set up an account. The 15-minute call was very productive, thanks to a highly knowledgeable customer service rep who was patient and accommodating.
This is Chevrolet's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Chevrolet agent. This phone number is Chevrolet's best phone number because 1,164 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-222-1020 include Where to buy, Complaint, Repairs, Returns and other customer service issues. Rather than trying to call Chevrolet first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or chat or facebook or twitter. In total, Chevrolet has 1 phone number. It's not always clear what is the best way to talk to Chevrolet representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
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