Optus - Faults Customer Service

Ways to contact Optus - Faults and solve common issues

Use Optus - Faults's Phone Number

Optus - Faults's customer service phone number is the best way to reach them and resolve issues. While there may be a wait, you will be able to talk to a real human being.
If you think your issue may not warrant a phone call, you can also read below for answers to common questions.
You can also scan over all the phone and non-phone-based contact information we've gathered for Optus - Faults

Contacting Optus - Faults customer support

Below you can compare and contrast the 2 ways to contact Optus - Faults by looking at which ones are the fastest and which ones other customers recommend the most for solving Optus - Faults customer service issues as reported to us by the 50 million or so customers that come to GetHuman each year and share their experiences. You can contact Optus - Faults across the following channels: Phone, Chat.

Phone number / contactWaitVotes
133 937
38 min188
Live Chat at optus.com.au
8 min429

Optus - Faults: top questions, issues & solutions

Be sure to check out the full answer to your question listed below. We have written extensive, step-by-step guides for even the most vexing of customer service problems for Optus - Faults.
What does it mean if my network signal is weak?
If your network signal is weak, it means that your device is not receiving a strong enough signal from the nearby cell towers or base stations. This can result in a range of issues, including dropped calls, slow internet speed, and difficulty in connecting to the network. There could be multiple reasons behind a weak signal, including distance from the nearest tower, physical obstructions like buildings or trees, or even network congestion in your area. To improve your signal strength, you can try simple troubleshooting steps like moving to a different location or restarting your device. If the problem persists, contacting your service provider, such as Optus, would be helpful as they can provide further assistance in resolving the issue.
Why is my phone not receiving calls?
There could be several reasons why your phone is not receiving calls. Firstly, check if your phone has sufficient network coverage in your area. Weak or no signal can hinder incoming calls. Ensure your device is not on airplane mode or have any call blocking settings enabled. Another possibility is a potential software issue which can be resolved by restarting your phone. It's also worth checking if your call forwarding settings are turned on, diverting calls to another number. If none of these solutions work, there might be a hardware problem or a SIM card issue. Consider contacting your service provider, Optus, for further assistance to diagnose and fix the problem.
Why am I experiencing frequent call drops?
There can be several reasons for experiencing frequent call drops. One possible cause could be a weak network coverage in your area. Physical obstructions such as buildings or natural terrain might interfere with the signal strength, resulting in call drops. Another reason could be network congestion during peak hours when many users are actively making calls. It's also possible that there is an issue with your device or SIM card, causing the calls to drop. If you are using a VoIP service, internet connectivity problems or insufficient bandwidth could be the cause. To resolve this issue, ensure you are in a well-covered area, try restarting your device, or contact our customer support for assistance in troubleshooting the problem.
Why is my TV service not working properly?
If your TV service is not working properly, there could be several reasons for the issue. It could be due to a signal or connection problem between your TV and the Optus network. Check the cables and connections to ensure they are securely plugged in. Additionally, there might be an outage or maintenance work happening in your area, causing the disruption. Check the Optus website or contact their customer support to confirm if there are any known service interruptions. It's also worth troubleshooting the issue by resetting your TV receiver or modem, and performing a channel scan. If the problem persists, reach out to Optus for further assistance to diagnose and address the issue.
There's more!
Click below to show 1 more questions, answers, and complete guides to common Optus - Faults customer support problem.

Does GetHuman work with Optus - Faults?

GetHuman does not work with Optus - Faults's customer support operations, directly or in any other way. GetHuman has no partnership or relation to Optus - Faults at all. GetHuman works with customers everywhere to compile the best tips and tools for reaching call centers faster and solving common customer problems effectively. Much of the information on this website comes from customers who struggled to find the best contact information or solve a problem and shared their story. The information on this website is edited frequently, but for the most accurate and up to date contact information, it may be useful to check Optus - Faults's own website for new or more up to date information about calling or messaging their call center. If you'd like to help in the effort to improve customer service for all, please share this page!

Contacting Optus - Faults at a Glance

Optus - Faults hat die Chat-Option 1
Optus - Faults hat keine Kunden-E-Mail
Optus - Faults hat kein Hilfeforum
Optus - Faults hat kein Twitter-Handle
Optus - Faults hat keine Facebook-Seite
Contact information overview

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