Toll-free · 24 hours, 7 days · Press 0 at each prompt, ignoring messages. · FCA Customer Care - Which of these can we help you with? You can say Roadside assistance, recall info, Uconnect or Bluetooth, motorcar vehicle protection, or it's for something else.
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this Chrysler Group phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Say "Something Else." Next, say the make of your vehicle. Next, say "No."
Here is how our research team describes the way the Chrysler Group phone system greets you: Customer Assistance Center - Which of these can we help you with? You can say Roadside assistance, recall info, Uconnect or Bluetooth, motorcar vehicle protection, or it's for something else.
Below are some clips we've found from Chrysler Group's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask you to say or enter information
"Thank you for calling the Chrysler customer assistance center.
Which of these can we help you with? Say roadside assistance, recall information, Uconnect in Bluetooth.
Mopar vehicle protection, or say, it's for something else."
Excerpt from a call with Chrysler Group
Tuesday, March 12, 2024 2:08 PM
The first phone menu
"Thank you for calling the Chrysler customer assistance center.
Which of these can we help you with? Say roadside assistance, recall information, Uconnect in Bluetooth.
Mopar vehicle protection, or say, it's for something else.
You can say roadside assistance, recall information, uconnect in Bluetooth, Mopar vehicle protection, or say it's for something else.
Mopar vehicle protection, four.
For towing and roadside assistance, press one.
Recall information, press two."
Excerpt from a call with Chrysler Group
Tuesday, March 12, 2024 2:08 PM
After you press 5
"Okay. Something else.
In which brand of vehicle are you calling about? Chrysler, Jeep, Ram, Dodge, or Fiat?
You can say Chrysler, Jeep, Ram, Dodge, or Fiat.
If you're calling about a Chrysler brand vehicle, press one.
If it's a Jeep, press two."
Excerpt from a call with Chrysler Group
Tuesday, March 12, 2024 2:08 PM
What are the hours and when should I call?
Chrysler Group operates the call center for this 800-247-9753 phone number Mon-Fri 7am-11pm, Sat 9am-5pm ET.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 249 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this Chrysler Group phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like Chrysler Group staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call Chrysler Group is Wednesday.The most busy day to call is Thursday.Again, this is based on a sample of 249 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Friday.The longest wait in the queue on average occurs on Thursday.
The best time to call Chrysler Group
In summation, the best day to call Chrysler Group is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that Chrysler Group staffs the call center well on Wednesday.
Why Customers Call Chrysler Group
If you have time to do a bit of reading before you call Chrysler Group, we recommend you read over some of our problem-specific articles.
Chrysler Group offers a diverse range of models to cater to different consumer needs and preferences. Our lineup includes stylish sedans such as the Chrysler 300, which combines luxury and performance in a sophisticated package. For those seeking a more fuel-efficient option, we have the Chrysler Pacifica Hybrid, a minivan that offers exceptional mileage and eco-friendly technology. Additionally, we offer iconic and robust SUVs like the Jeep Grand Cherokee, known for its off-road capabilities and versatile functionality. Those who desire a thrilling driving experience can choose from our Dodge lineup, including the Charger and Challenger, renowned for their powerful engines and exhilarating performance. Whether you prioritize comfort, efficiency, or performance, Chrysler Group has a model designed to meet your specific requirements.
Yes, Chrysler Group offers a variety of financing options for customers looking to purchase their vehicles. Whether you are interested in buying or leasing a Chrysler, Dodge, Jeep, or Ram vehicle, the company provides flexible financing solutions to suit different customer needs. Chrysler Group has a dedicated finance department that works with multiple lenders to offer competitive rates and payment plans. Customers can choose from various financing options such as loans with fixed interest rates, lease agreements with affordable monthly payments, and flexible terms tailored to individual budgets. The company also provides online tools and resources to help customers estimate payments, pre-qualify for financing, and even apply for credit online, making the car buying process convenient and efficient.
Chrysler Group vehicles come with a comprehensive warranty coverage that provides peace of mind to our customers. The warranty includes a Basic Limited Warranty of 3 years or 36,000 miles, whichever comes first. Additionally, a Powertrain Limited Warranty of 5 years or 60,000 miles is provided to cover essential components like the engine and transmission. We also offer a Rust-Through Coverage for 5 years or 100,000 miles to protect against corrosion damage. Furthermore, our vehicles have a Roadside Assistance service that offers help with emergencies like flat tires, lockouts, and towing assistance for 5 years or 60,000 miles. This extensive warranty coverage is a testament to our commitment to delivering quality, reliable vehicles to our valued customers.
Click the link above to get answers to just about any Chrysler Group customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
Conclusion and closing notes
This is Chrysler Group's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a Chrysler Group agent. This phone number is Chrysler Group's best phone number because 1,494 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-247-9753 include Where to buy, Complaint, Repairs, Returns and other customer service issues. Rather than trying to call Chrysler Group first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone. In total, Chrysler Group has 2 phone numbers. It's not always clear what is the best way to talk to Chrysler Group representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for Chrysler Group. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like Chrysler Group. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.