I learned two things when I called 888-226-7212 to talk to Sprint about my account. First, I found out that T-Mobile purchased Sprint, which threw me for a second when the greeting said, "Welcome to T-Mobile." Second, I learned that T-Mobile has excellent customer service. I have never been able to get through for any type of customer service as quickly as I did when I called Sprint/T-Mobile. In fact, this alone might help reaffirm that I want to stay with this company because the customer service is so great.
I needed to talk to Sprint because I noticed some changes on my bill, which I now might attribute to the slow acquisition, but I wanted to make sure that my plan was largely going to stay the same. They were microcharges — which I know many phone companies charge — but I didn't recognize them. I wanted to get to the bottom of the issue quickly so I wouldn't be stuck dealing with it later. Given all that, I decided to call the customer service line and just see what a customer rep could explain to me about the charges. It was important to me to talk to a real person because, generally, I feel this is the only way to get accurate answers specific to my account.
Anyhow, after the automated system welcomed me, it continued to say, "As part of this call, and subsequent interactions, T-Mobile might collect information from you." It then went on to explain that if I was interested in the privacy policy, I could go on the company's website and take a look at it.
I was a bit distracted for a minute, as my kids were arguing in the background, and I'm not sure if this was a mistake or if the system picked up the noise, but the automated voice suddenly said, "I'll get you over to someone who may help," and the line started ringing.
This got my attention, and then, someone immediately said, "Thank you for calling T-Mobile. My name is Amara. How can I help you?" This all happened within 38 seconds. I have never gotten through to a customer representative on the phone that quickly. Amara was very helpful and spoke clearly and easily. She walked me through the charges and we joked a little bit about the crazy weather that has been happening. I would not hesitate to call back if I had another issue in the future.