We're sorry to hear you're having difficulty getting a return label. If you opened a return case on eBay (UK) but can't print the label, it's often due to one of three reasons:
1. It's been more than 14 days since the case was opened. After this time, the window to print eBay return labels automatically closes.
2. The seller didn't provide a return label. In this case, you may need to organise your own return delivery.
3. A technical problem might be preventing you from printing.
We suggest trying to print the label from another device or browser. If you've tried this and still have issues, it might be due to the first two reasons listed.
Asked May 10, 2024 12:25 PM