DPD Customer FAQ

Det beror helt på många olika faktorer, inklusive avståndet mellan länderna, tullklarering och den specifika fraktrutten som din försändelse tar. DPD strävar efter att få din försändelse till dig så snabbt som möjligt, men vissa förseningar kan vara oundvikliga beroende på ovanstående faktorer. Det är viktigt att hålla koll på din försändelses spårningsinformation för att få den mest uppdaterade och specifika informationen om din försänts leveransstatus.

We're sorry for the inconvenience. It could be due to a variety of factors like an incorrect address, the driver unable to access your location, or unforeseen circumstances such as bad weather. Please verify your details and reschedule the pickup, or wait for the next placeholder pickup if one is scheduled. If the problem persists, we recommend reaching out to DPD directly using the contact link on this page.

To return your parcel to a dealer with DPD, you need to access your "MyDPD" account and schedule a pickup. You'll need to have the package ready, properly packed, and labeled correctly. Keep in mind, depending on your agreement with the retailer, you may need to cover the shipping fee. Make sure to follow all instructions provided by the dealer about returning items. Once the package is picked up and in transit, you can track its progress via your "MyDPD" account. If you don't have an account, you may need to create one to manage pickups and track parcels.

Sometimes, there can be miscommunications or errors in delivery updates. It's possible the driver had trouble finding your address or there was a mistake when updating the delivery status. It's also possible that the driver ran out of time and marked your parcel as a "missed delivery". Rest assured, your parcel is likely safe and will be attempted for redelivery soon. You can also reschedule the delivery date on DPD’s website or app if it is more convenient for you.

We're sorry to hear you haven't received your package as scheduled. While we aim to deliver on time, sometimes unforeseen circumstances can cause delays. Issues like traffic, bad weather, or problems with the car can cause your package to arrive later than expected. Also, there may have been no one available to sign for the package at your address which may have resulted in a missed delivery. Please check your tracking information for further updates about your parcel's location and estimated delivery time. We appreciate your patience.