How Do I Cancel My Ancestry.com Account?
In a nutshell: An Ancestry membership allows you to discover more about your ancestors, access family trees, and records in the US or worldwide. Cancelling a membership keeps your account as a registered guest
Introduction
An Ancestry membership helps you learn more about your ancestors and even see family trees created by your relatives. A U.S Discovery membership allows you to access all records in the United States, while a World Explorer membership includes international records. If you opt for All Access, you can view records from other sources and create four additional accounts. Having a free plan or a registered user account also has its perks. If you want to cancel a free trial or a paid membership, read this article for the step-by-step guide.
Sign In To Your Account
Go to Ancestry's homepage to log in to your account. Enter your login credentials and tap Sign In. You can also log in to your Ancestry account using Apple and Google.
Go to the Account Settings
Look at the Membership section and look for the membership you want to cancel. You can cancel a paid membership and a free trial.
Tap Cancel Membership
After canceling an Ancestry membership, users still get to keep their accounts with Ancestry but as a registered guest. You can still access your DNA results or trees, journeys and matches, even after canceling the membership.
Users also have the option to permanently delete their account with Ancestry. Make sure to download all data available before starting the permanent deletion process.
Are you planning to cancel your membership with Ancestry? Don't worry, you can still sign in to your account and build or view your family tree. Even without a membership, users can also still receive and reply to messages from other Ancestry users. If you took a DNA test with your paid membership account, the results will still be available even after account cancellation. You can still continue to get Ancestry Hints and even search the free database.
Note that users can also pause, upgrade or downgrade their membership with Ancestry. You can also turn off automatic renewal to avoid future charges.
Conclusion
If you don't see a cancel trial or cancel membership in the account settings, you likely have a free account. You don't need to cancel if you have a free account. A gift membership also doesn't require any cancellation on your end. If you have a family plan, only the person who bought the membership can cancel it. Users who have been charged but don't have access to their Ancestry accounts may have more than one account. It's best to contact Customer Support so they can help you locate the account and avoid future charges.
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