Direct Express Kartendienste

I lost my credit card and am not sure how to go about canceling it to get a new one without transferring my information, so I thought the best thing to do was call Direct Express. I know that it was lost within my home, since I used it to order something online before misplacing it. Given that, I really don't want to replace the card and have to update numbers, I just need a new card. 

Given this, I called this number hoping to talk to someone, but quickly discovered this is not the right phone number. When I called it, I was greeted with an automated voice that said, "Thank you for calling the US Treasury Electronic Payment Solutions Center." That was clearly a deadend, so then after a Google search, I tried this number instead, 1-888-741-1115. Promptly, a virtual assistant stated, "Thank you for calling Direct Express. For English press 1. For Spanish press 2."

I pressed one for English and then the voice assistant said, "To activate your card, enter your 16-digit number. If you do not have your card or are waiting for a new card, press 2." Since I didn't have my card, I pressed 2 and got a new array of options. This time it said, "

To access your account using your social security number, press 1. If you recently ordered a replacement card and want to check the status of delivery, press 2.  If your card is lost, stolen, or damaged and need to reorder a replacement, press 3. If your card is expired and you have not received a new card, press 4. If you recently received a notice that your benefit is being transferred to a new server and have not received your card, press 5." I pressed 3 and then I had to log in with my social security number.

After that I was transferred to a live associate who helped me with a replacement card that allowed me to keep my info. The entire process was quick and easy outside of the misstep with the wrong phone number at first.