Im having trouble getting into my mesages, a box keeps coming up saying the apps has st...

GetHuman3625429's customer service issue with Verizon Wireless from September 2019

Help with my Verizon Wireless issue
The issue in GetHuman3625429's own words
Im having trouble getting into my mesages, a box keeps coming up saying the apps has stopped , But yesterday I received a message that Samsung was having trouble and I should do this update, but it wasnt looking legit, so I didnt di it . But what I really think what messed my phone up was adding chrome. its started to send me bad ads then a tiny box said small virus hope this help
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Verizon Wireless

Customer service issue
Reported by GetHuman3625429
Sep 21st, 2019 - a mon ago
I have an issue with Verizon Wireless too
Fixed
Seen by 3 customers so far
Similar issue to 23303 others
0 customers following this
Items needed
PIN on Account
Name of Account Holder
Phone Number on Account
Email on Account
Billing Address on Account
Last 4 of Social Security
Timeline
GetHuman3625429 started working on this issue
Sep 21st 5:43am
GetHuman3625429 confirmed the issue is fixed. Hooray!
Sep 21st 5:44am