Toll-free · 24 hours, 7 days · Repeat "Representative" a couple of times, then when given options, say "Something else." · In a few words, please tell me what you are calling about?
How do I get through the phone menu to a live person?
GetHuman researchers routinely call this US Airways phone number to document the phone system.
Here is our latest tip for weaving through the phone menu to get to a real person the fastest:Keep quiet then once it asks you to press zero for an operator, press 0.
Here is how our research team describes the way the US Airways phone system greets you: In a few words, please tell me what you are calling about?
Below are some clips we've found from US Airways's phone menus and tips that help give an idea of what you will encounter when you call. We've highlighted why they are important as well:
They may ask your reason for calling (instead of a menu)
"Hi. Welcome to American Airlines.
Your call may be recorded and monitored to ensure high quality service.
If you're calling about an existing reservation, please make sure to have your six letter confirmation code on hand.
In a few words, please tell me what you're calling about."
Excerpt from a call with US Airways
Monday, February 5, 2024 11:57 PM
What are the hours and when should I call?
US Airways operates the call center for this 800-222-2377 phone number 24 hours, 7 days.The short answer is that you should call on a Wednesday.This observation and the following section are based on analysis of a sample set of 224 calls made in the last 90 days using our free, web-based phone (see above).
An important note: busy times vs hold times vs best time to call
When we refer to busy or less busy times, we are talking about the volume of calls. The busiest times are when the most people are calling this US Airways phone number (least busy times have fewer people calling). This high call volume does not necessarily mean that you will have a long hold time when you call. Companies like US Airways staff their call centers differently based on the time of day and day of the week, so you may experience a shorter wait on hold at the busiest of times. When we refer to the best time to call, we are referring to the optimal combination of lower call volume and shorter wait times.
The least busy time to call
The least busy day to call US Airways is Wednesday.The most busy day to call is Friday.Again, this is based on a sample of 224 calls made with our AI-powered, web-based phone in the last 90 days.
The shortest wait on hold
We measured the shortest hold times to be on Tuesday.The longest wait in the queue on average occurs on Monday.
The best time to call US Airways
In summation, the best day to call US Airways is Wednesday.This is not the day with the shortest wait on hold in the phone system, but we still recommend it for its ideal combination of low call volume and short hold times. Plus we believe that US Airways staffs the call center well on Wednesday.
Why Customers Call US Airways
If you have time to do a bit of reading before you call US Airways, we recommend you read over some of our problem-specific articles.
US Airways follows the standard baggage allowance policy for most domestic and international flights. For carry-on baggage, each passenger is allowed to bring one personal item and one carry-on bag. The carry-on bag should not exceed the dimensions of 22 x 14 x 9 inches and must fit in the overhead bin or under the seat.
For checked baggage, the allowance varies depending on the flight and ticket type. Generally, economy class passengers are permitted one checked bag weighing up to 50 pounds and measuring a maximum of 62 linear inches (length + width + height). However, certain flights and ticket types may have different baggage restrictions or additional fees. Customers are encouraged to visit our website or contact our customer service for specific baggage allowances based on their flight. Additionally, US Airways offers additional baggage options for purchase, such as carrying oversized or overweight items, which can be arranged in advance.
The frequent flyer program for US Airways is called Dividend Miles. It is a loyalty program designed to reward customers who frequently travel with the airline. By joining Dividend Miles, passengers can earn miles for each flight they take with US Airways and its partner airlines. These miles can be redeemed for free flights, upgrades, and other travel rewards. Additionally, Dividend Miles members have access to exclusive benefits such as priority check-in, priority boarding, and access to airport lounges. The program also offers elite status tiers, including Silver, Gold, and Platinum, which provide additional perks like bonus miles, preferred seating, and baggage allowances. Overall, Dividend Miles is a comprehensive program that incentivizes and enhances the travel experience for frequent US Airways flyers.
Click the link above to get answers to just about any US Airways customer service question, including step by step guides for the most complex issues. You can also detail a new issue and get answers instantly.
More US Airways Customer Service Contacts
There are of course other ways to contact US Airways customer service besides the phone. Below we list the best ones, by medium.
US Airways Customer Service on X (formerly Twitter)
US Airways, like many companies, provides customer service on the X platform (formerly Twitter). While it rarely entails live dialogue with a customer service rep, this channel can yield rapid response times and can be a useful option if you have an X/Twitter account.
As a last, sometimes only, resort- US Airways customer service can be accessed through their website. This can entail digging through help articles before finding a form and "being allowed" to submit a problem to their team, and rarely leads to a real-time conversation, which is why GetHuman does not recommend this unless it's the only way.
Conclusion and closing notes
This is US Airways's best phone number, the real-time current wait on hold and tools for skipping right through those phone lines to get right to a US Airways agent. This phone number is US Airways's best phone number because 1,344 customers like you used this contact information over the last 18 months and gave us feedback. Common problems addressed by the customer care unit that answers calls to 800-222-2377 include Make a booking, Change flight, Cancel flight, Flight delayed, Baggage problem and other customer service issues. Rather than trying to call US Airways first, consider describing your issue first; from that we may be able to recommend an optimal way to contact them via phone or web or twitter. In total, US Airways has 2 phone numbers. It's not always clear what is the best way to talk to US Airways representatives, so we started compiling this information built from suggestions from the customer community. Please keep sharing your experiences so we can continue to improve this free resource.
GetHuman does not provide call center services or customer support operations for US Airways. The two organizations are not related. GetHuman builds free tools and shares information to help customers of companies like US Airways. For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line to get a live human rep. We continue to work on these tools to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service. As long as you keep sharing it with your friends and loved ones, we'll keep doing it.