Calling this number proved to be completely ineffective, as I wasn't able to get connected with a customer service representative. When I called, everything seemed to be completely normal, as I was told that I had called a Southwest number about my Rapid Rewards account and put through to the automated menu.
Upon getting through to the automated system, I was told that I could enter in the information for my Rapid Rewards account to serve me faster, or I could use my phone number if I didn't have the Rapid Rewards information available. I chose to use my phone number, and I was then placed on hold and told that my wait time was eight minutes. At this point, I was given the option to take a call back when it was my turn, or I could choose to wait for a representative.
I opted to wait, and at the end of eight minutes, I got what seemed like it would be someone answering my call. However, there was nobody on the other end of the line. I waited for someone to say that I was speaking with Southwest, or that I had reached Rapid Rewards, or to ask if they could help me. However, nobody said anything at all.
After a minute, I said hello myself to see if anyone would respond. Nobody ever did. After trying this three times with no success, the system itself hung up the phone. Nobody from Southwest ever connected with me; I was simply hung up on.
Based on this outcome, I would not want to use this phone number for Rapid Rewards service. There's no guarantee you'll ever get to speak with someone, even if you go through the waiting process. The wait time isn't too bad, but considering nobody answered, it was completely unacceptable.