I had a great experience calling JetBlue to book my flight. I know that I can book flights online, but I'm from an older generation where someone else took care of those matters for you. My travel agent retired, but I still want a good deal and JetBlue is an airline I have flown multiple times. So, when planning my next trip from Cleveland to Atlanta I figured I might as well give the airline a call. The worst that could happen is they make the process hard and I end up finding a new agent.
My friends all say that it's better to book yourself so it's time I try to do something on my own. I didn't know what I was getting into, because JetBlue is a major airline and I called knowing that I could be on hold for a while. They have people booking flights, canceling flights, changing flights, checking on flights, and then an entirely different host of issues such as problems with flights and delays. Let's just say I was ready to wait so I had my phone on speaker next to my laptop.
However, I was super shocked when I called and I almost immediately was able to talk to an agent. I'm not sure if I somehow found the magic number or if their service is always this good, but it was less than 30 seconds before I was talking to someone. I've never had this great of customer service from any company. When I called, immediately a recorded message stated, "This call may be recorded for training or quality assurance purposes. Your wait time is approximately 1 minute." Since there was no greeting about JetBlue, for a second I thought that I had maybe called the wrong number.
However, in about 20 seconds, the representative picked up the call and stated, "Thank you so much for calling JetBlue, this is your crewmate Arnold speaking. To whom am I speaking to?" Arnold was extremely friendly and walked me through the process of choosing flights, letting me know the pricing differences between a non-stop flight and one that would involve transfers. He also helped me with my return flight. I had to pay $25 to book over the phone instead of using their online platform, but that was worth it for the help he gave me. The great service and short wait was certainly worth my money.