JPay Kunden-FAQ

Yes, your information is correct. JPay has made changes to its payment acceptance method and is transitioning to CorrectPay. However, the transition period allows for money orders to be sent to JPay up until the informed date. Therefore, you should be able to send a money order to JPay until June 1st. After this date, payments will need to align with the updated methods, including using CorrectPay. Remember, this only affects money order payments - other forms of payment are not affected.

You can indeed send a money order to an inmate at Union Correctional Institution via JPay. However, if CorrectPay is taking over in June, you should check with Union Correctional Institution if they have any specific guidelines about this transition. Until then, continue using JPay as your method to send a money order to Robert Smith. Remember, each institution has specific rules and regulations, so it's recommended to always check with the institution for their guidelines.

To view your account transactions on JPay, log in to your JPay account. Once you're logged in, navigate to the "My Account" section. Here, you will find the "Account Statement" option. Click on this to view the transaction history where all your previous transactions including money sent to an inmate will be displayed.

If the inmate hasn't received the money, it could be due to a few possibilities. First, there might be a delay in the transfer; funds typically appear in the inmate's account within 1-2 business days, but it can sometimes take longer. Secondly, there could be an issue with the inmate's account. Often, facilities review the transactions before applying them to the inmate's account. Lastly, it's also possible that there was a problem with the transaction process itself. If the inmate hasn't received the funds after a reasonable amount of time, it's recommended to check the transaction status in the JPay account. If the status is not clear or the funds are still not received, one should reach out to JPay for further assistance. Please remember that contact information for JPay is located right here on this page.

We're sorry to hear you're having trouble with your JPay service. Sometimes, technical issues or potential maintenance could cause delays in receiving your JPay messages or notifications. If your scheduled video visit isn't showing up in your JPay account, first, double-check the date and time of your scheduled visit. If the issue continues, you might try logging out of your account and logging back in. Sometimes, this simple step can resolve minor glitches. It's also important to ensure that your device is connected to a steady internet connection, as connectivity issues might affect your JPay services. If the problem persists, consult the troubleshooting tips available on this page or you might need to raise your issue with JPay support which you can find the link to on this screen.