Classmates.com Kunden-FAQ

We're sorry to hear you were charged more than expected. It sounds like an annual membership was potentially added to your purchase. Unfortunately, as a help assistant service, we are unable to process financial transactions or changes to your account. We recommend that you directly use the “Contact Us” link or customer service tools provided on this page, which will connect you to the customer service department of Classmates.com. They should be able to assist with any billing errors or concerns.

We're sorry to hear about this situation. As unfortunate as it is, we can't directly address account-specific details or billing issues on behalf of Classmates.com. However, if you detect an unauthorized charge, you should immediately report it to your credit card company. They typically have procedures in place to handle such situations. You should also contact Classmates.com to inform them of the situation and ensure no further unauthorized charges occur.

We're sorry to hear about the issue you're experiencing. Billing issues like the one you’ve described are typically due to an automatic renewal setting. Even if you cancel your subscription, if the automatic renewal was not turned off, you may still be charged. Your best course of action would be to directly contact Classmates.com's customer support team. They'll be able to help you resolve the billing problem and discuss any potential refunds. They can also ensure that the automatic renewal setting is turned off to prevent further charges. Please be ready with your account details when you contact them.

No, Classmates.com should not charge your account without your permission. When you registered or purchased a subscription, you would have provided payment details and agreed to the site's terms of service. This agreement would stipulate that you agree to any subsequent charges for the service. If you believe you have been incorrectly charged, it might be due to an automatic renewal that you weren't aware of. It's crucial to understand the terms and conditions of any automatic renewals, cancelations, or refunds before purchasing a subscription or committing to a service. If you have additional concerns, we recommend reaching out directly to the Classmates.com customer support.