US Citizenship & Immigration Service (USCIS) Phone Number

Call US Citizenship & Immigration Service (USCIS) customer service faster with GetHuman

800-375-5283
Customer service
Current Wait: 20 min (11m avg)
Hours: Mon-Fri 8am-6pm EST; best time to call: 8:15am
Get targeted help: Tell us the issue so we get you to right rep, offer relevant tips, reminders & follow-up!
Get to a live person fastest: Drücken Sie 1 für Englisch, sagen Sie dann "Termin für Biometrie verschieben", sagen Sie "Biometrie sagen" und dann "Nein".

Reasons customers like you called recently

Dear Madam*Sir,** My name is Donald Nelson and I would like to get information on ho...
Someone stole my EAD card.
Need help understanding where my expedited request is standing
very urgent customer service
My case status was approved. But today it's showing denied. Don't know what's going on...
Checking on my case status
Need to know the status of my case for U.S citizenship.
I need inquiries about why my I-*** is taking longer than the usual time. It’s has been...
I got my Notice of Naturalization Oath Ceremony in the mail days after the scheduled da...
My account has been locked for several weeks, I’m in need of accessing my application a...
My Parents are vaccinated fully. They are Indian citizens. As I am getting married I wa...
Haven’t heard back about expedited EAD request in almost one month
I want to get my case reviewed and was told to call back about my expedited case as it...
I have filed for a refugee travel document and they haven’t sent me one. It has been ou...
I need to talk to representative about my case. Can you guy pick up my phone call ! Please.
See more recent reasons for calling

Help me with my issue

Our Editor's Notes on US Citizenship & Immigration Service (USCIS)'s Phone-Based Customer Care

The US Citizenship and Immigration service handles the processing of visas, citizenship applications and questions about immigration issues. Because this federal agency serves the entire country, it receives a lot of customer support queries. If you are trying to get a hold of USCIS by phone, there are several best practices that you might want to be aware of.

Why Do People Call the US Citizenship & Immigration Service (USCIS)?

People call USCIS for a range of reasons including:

  • Questions about visa and citizen application processes
  • Requesting status updates on visas and citizenship applications
  • Scheduling or managing in-person interview appointments
  • Technical support with the USCIS website

Best Practices for Calling USCIS Customer Service

Callers need to direct their call to the correct office or agency. If you are attempting to schedule an interview for a non-asylum application, for example, you'll likely need to call the USCIS field office that serves your area.

Live help over the telephone is available from USCIS from 8 am to 8 pm Monday through Friday, except for federal holidays. There is a toll-free number for those calling within the United States and its territories. Deaf and hard of hearing people can use the agency's TTY number, while those outside the country have to use a designated toll number.

There are some reports that making a lot of calls to USCIS might actually slow down an applicant's case. The USCIS notes that case information is available from its website and is identical to that which is available to customer service representatives who answer calls.

Preparing for Your Call

Before calling, take a moment to prepare. Doing so can help ensure that your call is productive:

  • Gather what you need to take notes during the call. This could be a pen and paper, a computer, or a memo app on your phone. You'll want to be able to record the date and time of the call, the name or staff number of the USCIS agent who answers your call, and any reference numbers provided during your conversation.
  • Be sure to have pertinent information in front of you when you call, including receipt numbers, alien registration number and priority dates.
  • Allow enough time to get your call answered and to address your concerns with the agent or officer.

How Do People Feel About Their Calls to US Citizenship & Immigration Service?

Because of the sheer volume of calls that come into USCIS, it isn't surprising that there are mixed reports from callers. In addition, it's important to note that immigration issues can be stressful, which increases the likelihood of dissatisfaction with a call.

Callers have noted that the first-tier representatives often can't provide much information or assistance and that officers often seem to be rushed and unhelpful. There are, however, reports of people hanging up with USCIS satisfied with the service they received.

What Kind of Issues Can US Citizenship & Immigration Service Resolve Over the Phone?

The USCIS notes that most USCIS inquiries and tasks can be accomplished online, through its website. First-tier phone representatives can do the following:

  • Provide "basic," scripted information
  • Provide answers to questions about forms
  • In some cases, escalate a call to an immigration officer
  • Some technical support issues

Second-tier officers can provide more in-depth services, including providing information on pending cases. These officers can also work with military dependents and active members and request the re-issuance of notices.

What Issues Can't Be Resolved by USCIS Customer Support?

Regardless of tier, the people you speak to at USCIS cannot provide legal advice or schedule appointments at field offices. Nor can they transfer your call to a field office.

What Should I Do if Unhappy With a Call to US Citizenship & Immigration Service Customer Support?

If you get off the phone with the US Citizenship & Immigration Service and feel frustrated, don't give up. You may have other options for seeking a resolution.

Take some time to decompress and then gather up your notes and documents. If you do feel that calling again is in your best interests, do so. Otherwise, try the following:

  • Many USCIS tasks can be accomplished through their website. If you can't figure out how to get the information that you need, you can try using Emma, a virtual assistant that provides information in English and Spanish.
  • You can send a request for help through the USCIS's e-request tool (online messaging). Some people prefer this form of communication because it provides them with a record of their exchange with USCIS.
  • The USCIS Ombudsman offers services to USCIS users who are unable to get the information or services they require. You must complete electronic Form DHS-7001 to request Ombudsman assistance.
  • Contacting an immigration attorney might your best option if you can't seem to work with USCIS.

Customer Number 800-375-5283 - by the Numbers

Telefonnummer zum Wählen800-375-5283
Rückruf möglichJA
Anruf von einer realen Person entgegengenommenJA
Abteilung, die Sie anrufenKundendienst
Callcenter-ÖffnungszeitenMo-Fr 8-18 Uhr EST
Beste Zeit zum Wählen8:15 Uhr
Navigieren Sie durch das Telefonlabyrinth zu einem MenschenDrücken Sie 1 für Englisch, sagen Sie dann "Termin für Biometrie verschieben", sagen Sie "Biometrie sagen" und dann "Nein".
Durchschnittliche Wartezeit
Aktuelle Wartezeit20
Rang (unter den Telefonnummern)1
Rang (insgesamt)1
Alternative MethodenTelefon, E-Mail, Web
Qualität der Kommunikation74%
Qualität der Hilfe67%
Kundenstimmen5,897
Informationen zuletzt aktualisiertThu Dec 02 2021 10:00:00 GMT+0000 (Coordinated Universal Time)

US Citizenship & Immigration Service (USCIS)'s Best Toll-Free/800 Customer Phone Number

Dies ist die beste Telefonnummer von US Citizenship & Immigration Service (USCIS), die aktuelle Wartezeit in Echtzeit und Tools zum Überspringen dieser Telefonleitungen, um direkt zu einem US Citizenship & Immigration Service (USCIS) Agenten zu gelangen. Diese Telefonnummer ist die beste Telefonnummer von US Citizenship & Immigration Service (USCIS), da 42,726 Kunden wie Sie diese Kontaktinformationen in den letzten 18 Monaten verwendet und uns Feedback gegeben haben. Häufige Probleme, die von der Kundenbetreuungseinheit behoben werden, die Anrufe an 800-375-5283 beantwortet, sind File Application, Check Application Status, Schedule Appointment, Ask for Immigration Help, Request Replacement Document und andere Kundendienstprobleme. Das US Citizenship & Immigration Service (USCIS) Call Center, in das Sie anrufen, hat Mitarbeiter von California, Nebraska, Texas, Vermont und ist laut Kunden Mon-Fri 8am-6pm EST geöffnet. Insgesamt hat US Citizenship & Immigration Service (USCIS) 2 Telefonnummern. Es ist nicht immer klar, wie man am besten mit US Citizenship & Immigration Service (USCIS) Vertretern sprechen kann. Deshalb haben wir begonnen, diese Informationen aus Vorschlägen der Kundengemeinschaft zusammenzustellen. Bitte teilen Sie uns weiterhin Ihre Erfahrungen mit, damit wir diese kostenlose Ressource weiter verbessern können.

Contacting US Citizenship & Immigration Service (USCIS) - by phone or otherwise

Während 800-375-5283 die beste gebührenfreie Nummer von US Citizenship & Immigration Service (USCIS) ist, gibt es insgesamt 4 Möglichkeiten, mit ihnen in Kontakt zu treten. Der nächstbeste Weg, um mit dem Kundensupport-Team zu sprechen, besteht laut anderen US Citizenship & Immigration Service (USCIS) Kunden darin, die 212-620-3418 Telefonnummer der Internationaler Kundenservice Abteilung anzurufen. Neben dem Anruf ist die nächste bevorzugte Option für Kunden, die Hilfe suchen, über SCOPSSCATA@dhs.gov für Customer Service. Wenn Sie der Meinung sind, dass diese Informationen ungenau sind oder andere Möglichkeiten zur Kontaktaufnahme mit US Citizenship & Immigration Service (USCIS) kennen, teilen Sie uns dies bitte mit, damit wir sie mit anderen Kunden teilen können. And you can click here if you want to compare all the contact information we've gathered for US Citizenship & Immigration Service (USCIS).

What is GetHuman's Relationship to US Citizenship & Immigration Service (USCIS)?

In short, the two companies are not related. GetHuman builds free tools and shares information amongst customers of companies like US Citizenship & Immigration Service (USCIS). For large companies that includes tools such as our GetHuman Phone, which allows you to call a company but skip the part where you wait on the line listening to their call technology music. We've created these shortcuts and apps to try to help customers like you (and ourselves!) navigate the messy phone menus, hold times, and confusion with customer service, especially with larger companies. And as long as you keep sharing it with your friends and loved ones, we'll keep doing it.

US Citizenship & Immigration Service (USCIS) Contact Info

All US Citizenship & Immigration Service (USCIS) contacts
US Citizenship & Immigration Service (USCIS) TelefonnummerBEST
US Citizenship & Immigration Service (USCIS) E-Mail-Support
US Citizenship & Immigration Service (USCIS) Helpdesk
General customer information

Other Toll-free & Customer Numbers

Internationaler Kundenservice212-620-3418

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