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PC Mall Customer FAQ

Top Answers & How-to Guides

What is PC Mall's Phone Number?

The question we are asked most often is about how to talk to PC Mall customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is your privacy policy?

At PC Mall, we highly value your privacy and are committed to safeguarding your personal information. Our privacy policy ensures that...
Ask any question you have about PC Mall customer service, get an answer now.
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Order Tracking

How do I track my order?

To track your order, simply log into your PC Mall account and navigate to the "Order History" section. From there, you will be able...
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About PC Mall

What is PC Mall?

PC Mall is a trusted technology solutions provider that offers a wide range of IT products, services, and solutions. With over 30 years...
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Shipping

Do you offer free shipping?

Yes, PC Mall offers free shipping on select products. We understand the importance of providing value to our customers, and that includes...
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Do you offer international shipping?

Yes, PC Mall offers international shipping services. We understand the importance of reaching customers worldwide and aim to provide...
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Payment Methods

What payment methods do you accept?

At PC Mall, we offer a convenient range of payment methods to suit our customers' needs. We accept all major credit cards, including...
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Order Changes

Can I cancel or change my order?

Yes, you can cancel or change your order with PC Mall. If you wish to cancel or make changes to an order that has already been placed,...
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Can I add items to my existing order?

Yes, you can add items to your existing order at PC Mall. We understand that you may have forgotten to include something or have found...
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Return Policy

What is your return policy?

PC Mall's return policy allows customers to return products within 30 days of the purchase date, as long as the items are in their...
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Price Match

Do you have a price match guarantee?

Yes, we offer a price match guarantee at PC Mall. We understand the importance of competitive pricing and ensuring our customers receive...
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Product Condition

Are the products on PC Mall new or refurbished?

All products sold on PC Mall are brand new. PC Mall is committed to providing customers with high-quality and reliable products. We...
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Rewards Program

Do you have a rewards program?

Yes, PC Mall offers a rewards program for our customers. Our rewards program allows you to earn points on every purchase you make with...
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Privacy Policy

What is your privacy policy?

At PC Mall, we highly value your privacy and are committed to safeguarding your personal information. Our privacy policy ensures that...
Read more

Help me with my PC Mall customer service issue

Ask any question you have about PC Mall customer service. We will do our best to get you answers right away.
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